ServiceNow announced significant expansions to the Now Platform’s capabilities, offering businesses new, faster, and more efficient ways to work:
- ServiceNow Cloud Observability introduced new capabilities to help site reliability engineering teams better manage the growing scale and complexity of cloud infrastructure by bringing Lightstep’s observability metrics, tracing, and logging together on a single solution purpose-built to connect insights and actions across all the tools, people, and processes involved.
- New generative AI solutions for the Now Platform expand ServiceNow’s extensive AI functionality with built-in capabilities that apply the power of generative AI to enterprise applications for fast, more intelligent workflow automation. These solutions are enabled through an expanded ServiceNow and Microsoft strategic partnership. New capabilities include:
- ServiceNow Generative AI Controller, allowing organizations to easily connect ServiceNow instances to OpenAI and Microsoft Azure OpenAI.
- Now Assist for Search, bringing the power of generative AI to Portal Search, Next Experience, or Virtual Agent.
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