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SmartBear Adds OpenTelemetry-Native Performance Insights and Distributed Tracing to BugSnag

SmartBear has added OpenTelemetry-native performance insights and distributed tracing as part of its BugSnag error and real user monitoring solution.

This new functionality empowers developers to proactively identify and resolve performance bottlenecks and systemic issues with a truly comprehensive view of application performance, increasing responsiveness and enhancing overall customer experience. These new capabilities are valuable for enterprises with highly critical applications and those that prioritize delivering exceptional user experiences, especially on mobile and other front-end platforms where quality of interaction is critical.

"The uniqueness of BugSnag’s new distributed tracing lies in its true end-to-end nature, which is increasingly hard to achieve in modern architectures today,” said Justin Collier, Senior Director of Product Management at SmartBear. “In today’s complex, distributed environments, ensuring seamless performance across all layers of the application stack has become progressively challenging. By tracing issues from the user’s application all the way through to distributed systems and tying everything together, BugSnag provides a complete, thorough view of an application's performance. This is essential for developers and enterprises that need a faster response time and want to ensure that every aspect of the user experience is optimized."

With distributed tracing integrated into performance monitoring, developers have a much richer, more detailed view of system performance. Together, they provide a powerful toolkit for maintaining and improving the performance and reliability of complex, distributed systems. These advancements also align with the growing enterprise demand for cost-effective, yet powerful observability solutions that can scale with their operations. BugSnag's approach increases observability insights to developers, streamlining the observability process and lowering the total cost of ownership for enterprises.

SmartBear is streamlining developer workflows by integrating popular tools and features into intuitive solution hubs: SmartBear API Hub, SmartBear Test Hub, and SmartBear Insight Hub. BugSnag is transforming into SmartBear Insight Hub, integrating full-stack observability with OTel-based distributed tracing into one observability hub for enhanced and simplified developer experiences.

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SmartBear Adds OpenTelemetry-Native Performance Insights and Distributed Tracing to BugSnag

SmartBear has added OpenTelemetry-native performance insights and distributed tracing as part of its BugSnag error and real user monitoring solution.

This new functionality empowers developers to proactively identify and resolve performance bottlenecks and systemic issues with a truly comprehensive view of application performance, increasing responsiveness and enhancing overall customer experience. These new capabilities are valuable for enterprises with highly critical applications and those that prioritize delivering exceptional user experiences, especially on mobile and other front-end platforms where quality of interaction is critical.

"The uniqueness of BugSnag’s new distributed tracing lies in its true end-to-end nature, which is increasingly hard to achieve in modern architectures today,” said Justin Collier, Senior Director of Product Management at SmartBear. “In today’s complex, distributed environments, ensuring seamless performance across all layers of the application stack has become progressively challenging. By tracing issues from the user’s application all the way through to distributed systems and tying everything together, BugSnag provides a complete, thorough view of an application's performance. This is essential for developers and enterprises that need a faster response time and want to ensure that every aspect of the user experience is optimized."

With distributed tracing integrated into performance monitoring, developers have a much richer, more detailed view of system performance. Together, they provide a powerful toolkit for maintaining and improving the performance and reliability of complex, distributed systems. These advancements also align with the growing enterprise demand for cost-effective, yet powerful observability solutions that can scale with their operations. BugSnag's approach increases observability insights to developers, streamlining the observability process and lowering the total cost of ownership for enterprises.

SmartBear is streamlining developer workflows by integrating popular tools and features into intuitive solution hubs: SmartBear API Hub, SmartBear Test Hub, and SmartBear Insight Hub. BugSnag is transforming into SmartBear Insight Hub, integrating full-stack observability with OTel-based distributed tracing into one observability hub for enhanced and simplified developer experiences.

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Enterprises today operate in a real-time environment where uninterrupted access to trusted data has become a baseline expectation for users, applications and automated systems. Traditional DataOps models, built on manual effort and human triage, cannot keep pace with this always active demand. AI agents are emerging as the operational backbone, ensuring consistent data availability, reinforcing trustworthiness and enabling a level of scale that manual processes cannot achieve ...

For decades, trust in the digital workplace rested on familiar signals. We trusted faces on video calls, voices on the phone, and emails that appeared to come from people we knew. These cues felt human and intuitive. They anchored how decisions were made, approvals were granted, and access was authorized. AI-powered deepfakes have quietly broken that model ...

Cloud migration was supposed to be a one-way door. For most enterprises, it turns out it isn't. Cloud data repatriation is a real and growing trend. A new survey ... finds that 89% of organizations plan to expand their on-premises infrastructure footprint over the next two years — and 75% have already moved at least some workloads back from public cloud in the past 24 months. The findings point to a broad rethinking of where data belongs ...

Over the past few years, large language models (LLMs) have revolutionized the software industry. Given their ability to excel at multi-step reasoning, LLMs have helped enterprises streamline workflows and adapt to the unknown. However, employing such models comes with sky-high costs, latency issues, and limited flexibility. In the realm of IT operations, it is generally wiser to employ smaller, domain-specific models instead ...

For years, DevOps teams operated under a simple assumption: collect enough telemetry, and you can find and fix any problem. That assumption is breaking down. Modern enterprises now operate across microservices, hybrid cloud environments, APIs, Kubernetes, and highly automated delivery pipelines. Releases happen continuously, dependencies shift constantly, and failures spread faster than teams can diagnose them ...

New Relic surveyed IT and engineering leaders from the media and entertainment (M&E) sector to understand what's working — and where challenges persist with their observability practices. The findings reveal how M&E organizations are navigating rising platform complexity, audience expectations, and AI-driven change. Below are five takeaways that stand out ...

Let me start with something I've seen play out more times than I can count. A team hits a wall with the cloud. Costs creep up, then spike. Performance starts to feel inconsistent. Someone in finance asks a simple question like "why did this double?" and nobody has a clean answer ... Maybe this isn't the right place for everything. That realization feels like a breakthrough, like you've identified the problem. In reality, you've just identified the starting line ...

In MEAN TIME TO INSIGHT Episode 24, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses network observability tool sprawl ... 

In cloud-native systems, scaling is often as simple as moving a slider. For on-premise databases, the stakes are different. Over-provisioning hardware is expensive. Under-provisioning leads to performance bottlenecks that are difficult to fix once the equipment is in the rack ...

When most people think about cybersecurity, they picture firewalls, encryption, and access controls — technical tools designed to protect systems and data. But beneath the technology lies a deeper set of principles about trust, decision-making, and resilience ... The best leaders don't eliminate risk. They manage it intelligently. And in many ways, cybersecurity offers a surprisingly useful playbook for doing exactly that ...