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SmartBear Adds OpenTelemetry-Native Performance Insights and Distributed Tracing to BugSnag

SmartBear has added OpenTelemetry-native performance insights and distributed tracing as part of its BugSnag error and real user monitoring solution.

This new functionality empowers developers to proactively identify and resolve performance bottlenecks and systemic issues with a truly comprehensive view of application performance, increasing responsiveness and enhancing overall customer experience. These new capabilities are valuable for enterprises with highly critical applications and those that prioritize delivering exceptional user experiences, especially on mobile and other front-end platforms where quality of interaction is critical.

"The uniqueness of BugSnag’s new distributed tracing lies in its true end-to-end nature, which is increasingly hard to achieve in modern architectures today,” said Justin Collier, Senior Director of Product Management at SmartBear. “In today’s complex, distributed environments, ensuring seamless performance across all layers of the application stack has become progressively challenging. By tracing issues from the user’s application all the way through to distributed systems and tying everything together, BugSnag provides a complete, thorough view of an application's performance. This is essential for developers and enterprises that need a faster response time and want to ensure that every aspect of the user experience is optimized."

With distributed tracing integrated into performance monitoring, developers have a much richer, more detailed view of system performance. Together, they provide a powerful toolkit for maintaining and improving the performance and reliability of complex, distributed systems. These advancements also align with the growing enterprise demand for cost-effective, yet powerful observability solutions that can scale with their operations. BugSnag's approach increases observability insights to developers, streamlining the observability process and lowering the total cost of ownership for enterprises.

SmartBear is streamlining developer workflows by integrating popular tools and features into intuitive solution hubs: SmartBear API Hub, SmartBear Test Hub, and SmartBear Insight Hub. BugSnag is transforming into SmartBear Insight Hub, integrating full-stack observability with OTel-based distributed tracing into one observability hub for enhanced and simplified developer experiences.

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SmartBear Adds OpenTelemetry-Native Performance Insights and Distributed Tracing to BugSnag

SmartBear has added OpenTelemetry-native performance insights and distributed tracing as part of its BugSnag error and real user monitoring solution.

This new functionality empowers developers to proactively identify and resolve performance bottlenecks and systemic issues with a truly comprehensive view of application performance, increasing responsiveness and enhancing overall customer experience. These new capabilities are valuable for enterprises with highly critical applications and those that prioritize delivering exceptional user experiences, especially on mobile and other front-end platforms where quality of interaction is critical.

"The uniqueness of BugSnag’s new distributed tracing lies in its true end-to-end nature, which is increasingly hard to achieve in modern architectures today,” said Justin Collier, Senior Director of Product Management at SmartBear. “In today’s complex, distributed environments, ensuring seamless performance across all layers of the application stack has become progressively challenging. By tracing issues from the user’s application all the way through to distributed systems and tying everything together, BugSnag provides a complete, thorough view of an application's performance. This is essential for developers and enterprises that need a faster response time and want to ensure that every aspect of the user experience is optimized."

With distributed tracing integrated into performance monitoring, developers have a much richer, more detailed view of system performance. Together, they provide a powerful toolkit for maintaining and improving the performance and reliability of complex, distributed systems. These advancements also align with the growing enterprise demand for cost-effective, yet powerful observability solutions that can scale with their operations. BugSnag's approach increases observability insights to developers, streamlining the observability process and lowering the total cost of ownership for enterprises.

SmartBear is streamlining developer workflows by integrating popular tools and features into intuitive solution hubs: SmartBear API Hub, SmartBear Test Hub, and SmartBear Insight Hub. BugSnag is transforming into SmartBear Insight Hub, integrating full-stack observability with OTel-based distributed tracing into one observability hub for enhanced and simplified developer experiences.

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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