VIAVI Introduces ObserverLIVE
February 15, 2018
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VIAVI Solutions launched ObserverLIVE, active performance monitoring available as a service, globally.

VIAVI has enhanced its Observer network performance monitoring and diagnostics (NPMD) portfolio with a cloud-enabled, subscription-based service that can be precisely tailored and adapted to dynamic usage models.

ObserverLIVE actively assesses end user experience in hybrid environments, to ensure users can effectively access and utilize core business applications. ObserverLIVE virtual agents are available to validate critical business application performance globally, supporting the geographic needs of Fortune 1000 enterprises worldwide.

ObserverLIVE tests include:

- Service responsiveness – monitors availability and end user response times for on-premise and SaaS applications

- Network performance ­– standards-based testing of network connections, yielding key performance indicators and performance baselines

- VoIP quality – assesses the quality and consistency of VoIP traffic delivered across public or private end-to-end connections

- Troubleshooting ­– deployed to end users’ systems on demand to investigate and help resolve performance problems.

In addition to leveraging the Observer technology base, ObserverLIVE is enabled by the VIAVI NITRO real-time intelligence platform, using the same virtual agent technology as previously introduced for service provider networks.

“The migration of applications to the cloud is forcing IT operations teams to evolve their performance monitoring solutions. Our research has shown that synthetic transaction-based monitoring from products like ObserverLIVE, when combined with packet-based monitoring solutions, can give organizations comprehensive insight into end-user experience regardless of where the application is hosted or the user resides,” said Shamus McGillicuddy, Senior Analyst at Enterprise Management Associates.

“Powered by the real-time intelligence of NITRO Enterprise, ObserverLIVE enables quick and efficient management of end-user experience anywhere, anytime, across hybrid IT environments, which is critical to solving the biggest issues in application and service troubleshooting,” said Douglas Roberts, VP and GM, Enterprise & Cloud Business Unit, VIAVI Solutions. “As the only vendor offering both traditional and SaaS-based solutions for network performance monitoring and diagnostics, VIAVI excels at helping enterprise IT build a flexible, scalable structure to solve tomorrow’s problems, today.”

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