Xurrent™ has acquired Zenduty, a provider of incident and alert management solutions.
By integrating Zenduty with Xurrent’s IT Service Management (ITSM) capabilities, customers will enjoy comprehensive, end-to-end IT operations and service management capabilities within a single, unified platform. This integration ensures that when a major incident occurs, organizations can not only manage and resolve the issue swiftly but also implement a structured approach to prevent it from recurring. Zenduty empowers incident commanders to coordinate response teams effectively, while Xurrent’s ITSM platform ensures tasks are assigned to the right teams, tracked and completed on time, driving continuous improvement between incidents.
By integrating Zenduty with Xurrent’s ITSM platform, organizations gain the following key benefits:
- Automating virtual war rooms for rapid incident response.
- Managing and resolving incidents swiftly.
- Ensuring accountability for post-incident remediation task completion.
Phil Christianson, Xurrent’s Chief Product Officer, remarked, “Xurrent is excited to announce a major advancement in our ITOM capabilities. Our StatusCast acquisition last April enhanced our platform to dramatically improve organizations’ abilities to communicate details of major incidents. Now, with the acquisition of Zenduty, we will enable IT to automate and streamline incident resolution and root cause remediation, ensuring faster fixes and preventing repeat incidents.”
“The combination of Zenduty’s top-quality incident and alert management tools with the power of Xurrent’s world-class IT Service Management, will enable our customers to fully take control of their IT operations and service management with a more modern, connected and automated approach,” said Kevin McGibben, Xurrent CEO. “With Xurrent, teams take action sooner, resolve incidents faster, and ensure they never happen again — completing critical tasks with efficiency, accuracy and full accountability."
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