10 IT Resolutions for 2013

Learn more about BMC

The IT world is rapidly evolving. Companies should review and evaluate 2012 challenges so they can be planned for and managed in 2013. Here are 10 tips for IT strategic planning 2013:

1. Don't underestimate the information your consumers are willing to share with you. Big Data starts under your own roof. Consider all the different data elements you could be collecting.

2. Don't get caught up with nomenclature and buzz words - users/consumers/IT/ITSM/DevOps. The desire to use the "correct" wording, doesn't translate to consumers whose attention span has dramatically decreased.

3. Build time into all schedules for slack and innovation. Add a corporate slack rate of 10 percent into every schedule to allow employees to think about what they are doing.

4. Simplify your situations and projects.

5. Don't forget that saving money is usually a signal for time mis-management, not systems failures or enhancements.

6. Encourage your employees to sign the email charter: www.emailcharter.org

7. Get involved in your organization's external social media. It is IT's role to understand these systems and help your consumers and peers navigate this alternate world.

8. Be kind to your IT team - they are bombarded with FUD from the marketplace about the changing economy, workforce and IT. Make each person feel safe and important.

9. Imagine information systems that don't have form-based workflow. Imagine how you would interact in a mobile only world.

10. Hire the best and trust them.

ABOUT Chris Dancy

Chris Dancy is Director, Office of the CTO at BMC Software. He has been working in IT support for 20 years with experiences ranging from help desk level 1, service desk manager, ITSM process consultant, software product manager, executive corporate marketing, and entrepreneur. Most people know Chris as @servicesphere on twitter and as the host of the US edition of ITSM weekly, the podcast, syndicated to 30,000 listeners monthly. His name and avatar are synonymous with social media for IT, edutainment and his futuristic visions for IT.

Related Links:

Q&A Part One: Chris Dancy of BMC Talks About APM and User Experience

Q&A Part Two: Chris Dancy of BMC Talks About Social Media

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10 IT Resolutions for 2013

Learn more about BMC

The IT world is rapidly evolving. Companies should review and evaluate 2012 challenges so they can be planned for and managed in 2013. Here are 10 tips for IT strategic planning 2013:

1. Don't underestimate the information your consumers are willing to share with you. Big Data starts under your own roof. Consider all the different data elements you could be collecting.

2. Don't get caught up with nomenclature and buzz words - users/consumers/IT/ITSM/DevOps. The desire to use the "correct" wording, doesn't translate to consumers whose attention span has dramatically decreased.

3. Build time into all schedules for slack and innovation. Add a corporate slack rate of 10 percent into every schedule to allow employees to think about what they are doing.

4. Simplify your situations and projects.

5. Don't forget that saving money is usually a signal for time mis-management, not systems failures or enhancements.

6. Encourage your employees to sign the email charter: www.emailcharter.org

7. Get involved in your organization's external social media. It is IT's role to understand these systems and help your consumers and peers navigate this alternate world.

8. Be kind to your IT team - they are bombarded with FUD from the marketplace about the changing economy, workforce and IT. Make each person feel safe and important.

9. Imagine information systems that don't have form-based workflow. Imagine how you would interact in a mobile only world.

10. Hire the best and trust them.

ABOUT Chris Dancy

Chris Dancy is Director, Office of the CTO at BMC Software. He has been working in IT support for 20 years with experiences ranging from help desk level 1, service desk manager, ITSM process consultant, software product manager, executive corporate marketing, and entrepreneur. Most people know Chris as @servicesphere on twitter and as the host of the US edition of ITSM weekly, the podcast, syndicated to 30,000 listeners monthly. His name and avatar are synonymous with social media for IT, edutainment and his futuristic visions for IT.

Related Links:

Q&A Part One: Chris Dancy of BMC Talks About APM and User Experience

Q&A Part Two: Chris Dancy of BMC Talks About Social Media

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MEAN TIME TO INSIGHT Podcast - Episode 14: Hybrid Multi-Cloud Network Observability

In MEAN TIME TO INSIGHT Episode 14, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud network observability... 

What's the State of AI Costs in 2025?

While companies adopt AI at a record pace, they also face the challenge of finding a smart and scalable way to manage its rapidly growing costs. This requires balancing the massive possibilities inherent in AI with the need to control cloud costs, aim for long-term profitability and optimize spending ...

Bridging the Visibility Gap: A Path to Smarter Telecom Infrastructure

Telecommunications is expanding at an unprecedented pace ... But progress brings complexity. As WanAware's 2025 Telecom Observability Benchmark Report reveals, many operators are discovering that modernization requires more than physical build outs and CapEx — it also demands the tools and insights to manage, secure, and optimize this fast-growing infrastructure in real time ...

Redis Monitoring 101: Key Metrics You Need to Watch

As businesses increasingly rely on high-performance applications to deliver seamless user experiences, the demand for fast, reliable, and scalable data storage systems has never been greater. Redis — an open-source, in-memory data structure store — has emerged as a popular choice for use cases ranging from caching to real-time analytics. But with great performance comes the need for vigilant monitoring ...

Beyond Traditional Autoscaling: The Future of Kubernetes in AI Infrastructure

Kubernetes was not initially designed with AI's vast resource variability in mind, and the rapid rise of AI has exposed Kubernetes limitations, particularly when it comes to cost and resource efficiency. Indeed, AI workloads differ from traditional applications in that they require a staggering amount and variety of compute resources, and their consumption is far less consistent than traditional workloads ... Considering the speed of AI innovation, teams cannot afford to be bogged down by these constant infrastructure concerns. A solution is needed ...

AI Drives Surge in Data Budgets

AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned Architecture Causes Service Disruptions, High Operational Costs and Security Challenges

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

How GenAI Can Save Time for the NetOps Team

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

Will AI Solve the Growing Data Divide?

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

Top Concerns for Tech Decision Makers

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...