The IT world is rapidly evolving. Companies should review and evaluate 2012 challenges so they can be planned for and managed in 2013. Here are 10 tips for IT strategic planning 2013:
1. Don't underestimate the information your consumers are willing to share with you. Big Data starts under your own roof. Consider all the different data elements you could be collecting.
2. Don't get caught up with nomenclature and buzz words - users/consumers/IT/ITSM/DevOps. The desire to use the "correct" wording, doesn't translate to consumers whose attention span has dramatically decreased.
3. Build time into all schedules for slack and innovation. Add a corporate slack rate of 10 percent into every schedule to allow employees to think about what they are doing.
4. Simplify your situations and projects.
5. Don't forget that saving money is usually a signal for time mis-management, not systems failures or enhancements.
6. Encourage your employees to sign the email charter: www.emailcharter.org
7. Get involved in your organization's external social media. It is IT's role to understand these systems and help your consumers and peers navigate this alternate world.
8. Be kind to your IT team - they are bombarded with FUD from the marketplace about the changing economy, workforce and IT. Make each person feel safe and important.
9. Imagine information systems that don't have form-based workflow. Imagine how you would interact in a mobile only world.
10. Hire the best and trust them.
ABOUT Chris Dancy
Chris Dancy is Director, Office of the CTO at BMC Software. He has been working in IT support for 20 years with experiences ranging from help desk level 1, service desk manager, ITSM process consultant, software product manager, executive corporate marketing, and entrepreneur. Most people know Chris as @servicesphere on twitter and as the host of the US edition of ITSM weekly, the podcast, syndicated to 30,000 listeners monthly. His name and avatar are synonymous with social media for IT, edutainment and his futuristic visions for IT.
Related Links:
Q&A Part One: Chris Dancy of BMC Talks About APM and User Experience
The Latest
APMdigest and leading IT research firm Enterprise Management Associates (EMA) are partnering to bring you the EMA-APMdigest Podcast, a new podcast focused on the latest technologies impacting IT Operations. In Episode 2 - Part 1 Pete Goldin, Editor and Publisher of APMdigest, discusses Network Observability with Shamus McGillicuddy, Vice President of Research, Network Infrastructure and Operations, at EMA ...
CIOs have stepped into the role of digital leader and strategic advisor, according to the 2023 Global CIO Survey from Logicalis ...
Synthetic monitoring is crucial to deploy code with confidence as catching bugs with E2E tests on staging is becoming increasingly difficult. It isn't trivial to provide realistic staging systems, especially because today's apps are intertwined with many third-party APIs ...
Recent EMA field research found that ServiceOps is either an active effort or a formal initiative in 78% of the organizations represented by a global panel of 400+ IT leaders. It is relatively early but gaining momentum across industries and organizations of all sizes globally ...
Managing availability and performance within SAP environments has long been a challenge for IT teams. But as IT environments grow more complex and dynamic, and the speed of innovation in almost every industry continues to accelerate, this situation is becoming a whole lot worse ...
Harnessing the power of network-derived intelligence and insights is critical in detecting today's increasingly sophisticated security threats across hybrid and multi-cloud infrastructure, according to a new research study from IDC ...
Recent research suggests that many organizations are paying for more software than they need. If organizations are looking to reduce IT spend, leaders should take a closer look at the tools being offered to employees, as not all software is essential ...
Organizations are challenged by tool sprawl and data source overload, according to the Grafana Labs Observability Survey 2023, with 52% of respondents reporting that their companies use 6 or more observability tools, including 11% that use 16 or more.
An array of tools purport to maintain availability — the trick is sorting through the noise to find the right one. Let us discuss why availability is so important and then unpack the ROI of deploying Artificial Intelligence for IT Operations (AIOps) during an economic downturn ...
Development teams so often find themselves rushing to get a release out on time. When it comes time for testing, the software works fine in the lab. But, when it's released, customers report a bunch of bugs. How does this happen? Why weren't the flaws found in QA? ...