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10 IT Resolutions for 2013

The IT world is rapidly evolving. Companies should review and evaluate 2012 challenges so they can be planned for and managed in 2013. Here are 10 tips for IT strategic planning 2013:

1. Don't underestimate the information your consumers are willing to share with you. Big Data starts under your own roof. Consider all the different data elements you could be collecting.

2. Don't get caught up with nomenclature and buzz words - users/consumers/IT/ITSM/DevOps. The desire to use the "correct" wording, doesn't translate to consumers whose attention span has dramatically decreased.

3. Build time into all schedules for slack and innovation. Add a corporate slack rate of 10 percent into every schedule to allow employees to think about what they are doing.

4. Simplify your situations and projects.

5. Don't forget that saving money is usually a signal for time mis-management, not systems failures or enhancements.

6. Encourage your employees to sign the email charter: www.emailcharter.org

7. Get involved in your organization's external social media. It is IT's role to understand these systems and help your consumers and peers navigate this alternate world.

8. Be kind to your IT team - they are bombarded with FUD from the marketplace about the changing economy, workforce and IT. Make each person feel safe and important.

9. Imagine information systems that don't have form-based workflow. Imagine how you would interact in a mobile only world.

10. Hire the best and trust them.

ABOUT Chris Dancy

Chris Dancy is Director, Office of the CTO at BMC Software. He has been working in IT support for 20 years with experiences ranging from help desk level 1, service desk manager, ITSM process consultant, software product manager, executive corporate marketing, and entrepreneur. Most people know Chris as @servicesphere on twitter and as the host of the US edition of ITSM weekly, the podcast, syndicated to 30,000 listeners monthly. His name and avatar are synonymous with social media for IT, edutainment and his futuristic visions for IT.

Related Links:

Q&A Part One: Chris Dancy of BMC Talks About APM and User Experience

Q&A Part Two: Chris Dancy of BMC Talks About Social Media

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...

10 IT Resolutions for 2013

The IT world is rapidly evolving. Companies should review and evaluate 2012 challenges so they can be planned for and managed in 2013. Here are 10 tips for IT strategic planning 2013:

1. Don't underestimate the information your consumers are willing to share with you. Big Data starts under your own roof. Consider all the different data elements you could be collecting.

2. Don't get caught up with nomenclature and buzz words - users/consumers/IT/ITSM/DevOps. The desire to use the "correct" wording, doesn't translate to consumers whose attention span has dramatically decreased.

3. Build time into all schedules for slack and innovation. Add a corporate slack rate of 10 percent into every schedule to allow employees to think about what they are doing.

4. Simplify your situations and projects.

5. Don't forget that saving money is usually a signal for time mis-management, not systems failures or enhancements.

6. Encourage your employees to sign the email charter: www.emailcharter.org

7. Get involved in your organization's external social media. It is IT's role to understand these systems and help your consumers and peers navigate this alternate world.

8. Be kind to your IT team - they are bombarded with FUD from the marketplace about the changing economy, workforce and IT. Make each person feel safe and important.

9. Imagine information systems that don't have form-based workflow. Imagine how you would interact in a mobile only world.

10. Hire the best and trust them.

ABOUT Chris Dancy

Chris Dancy is Director, Office of the CTO at BMC Software. He has been working in IT support for 20 years with experiences ranging from help desk level 1, service desk manager, ITSM process consultant, software product manager, executive corporate marketing, and entrepreneur. Most people know Chris as @servicesphere on twitter and as the host of the US edition of ITSM weekly, the podcast, syndicated to 30,000 listeners monthly. His name and avatar are synonymous with social media for IT, edutainment and his futuristic visions for IT.

Related Links:

Q&A Part One: Chris Dancy of BMC Talks About APM and User Experience

Q&A Part Two: Chris Dancy of BMC Talks About Social Media

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...