4 ITSM Priorities for Digital Transformation
March 11, 2019

John Prestridge
EasyVista

Share this

Of those surveyed, 96% of organizations have a digital transformation strategy, with 57% approaching it as an enterprise-wide priority, according to IDC’s Aligning IT Strategies and Business Expectations for Digital Transformation Success, sponsored by EasyVista.

The report found that digital transformation strategies are based on 4 priorities:

1. Governance, risk, and compliance management

2. Knowledge management and sharing

3. Agile delivery of applications and services

4. Skills and talent management


Furthermore, the report shows that modernizing the IT experience is at the core of digital transformation, as 88% of organizations view IT as an essential part of their forward-thinking digital innovation strategy.

But the study also found that fewer than 6% of organizations have core IT embedded in digital innovation (IT and applications management is smooth, modern, optimized, and automated only for these handful of orgs). Three quarters admit that IT needs to get closer to the business and “develop skills in business strategy.” According to the study, two of the key challenges for successful transformation of the business are providing engaging user experiences and the lack of skills and talent.

Employee experience, the ability to make ITSM processes more agile, reduction of service delivery and support costs, and improved best practices for governance, security, and compliance are areas where we have seen impeding digital transformation progress in the past. These findings reiterate the emphasis businesses are putting behind improving these areas by having the best ITSM systems for the future.

Stemming from the four key priorities, the report shares seven recommendations to think about when investing in ITSM to drive digital transformation:

■ Tie ITSM projects tightly to business goals

■ Assess ITSM processes for maturity and automation

■ Increase focus on modernizing employee and customer experiences

■ Invest in an ITSM platform that supports a journey toward higher levels of maturity and advanced automation

■ Maintain agility and flexibility for advanced IT business models

■ Focus on effective curation and delivery of enterprise knowledge

■ Evaluate ITSM vendors that are committed to innovation and meet your business needs

Methodology: IDC surveyed 300 companies across the US and France on a range of subjects related to generating digital transformation and the increased need to modernize IT services.

John Prestridge is CMO and SVP of North America at EasyVista
Share this

The Latest

November 28, 2022

Many have assumed that the mainframe is a dying entity, but instead, a mainframe renaissance is underway. Despite this notion, we are ushering in a future of more strategic investments, increased capacity, and leading innovations ...

November 22, 2022

Most (85%) consumers shop online or via a mobile app, with 59% using these digital channels as their primary holiday shopping channel, according to the Black Friday Consumer Report from Perforce Software. As brands head into a highly profitable time of year, starting with Black Friday and Cyber Monday, it's imperative development teams prepare for peak traffic, optimal channel performance, and seamless user experiences to retain and attract shoppers ...

November 21, 2022

From staffing issues to ineffective cloud strategies, NetOps teams are looking at how to streamline processes, consolidate tools, and improve network monitoring. What are some best practices that can help achieve this? Let's dive into five ...

November 18, 2022

On November 1, Taylor Swift announced the Eras Tour ... the whole world is now standing in the same virtual queue, and even the most durable cloud architecture can't handle this level of deluge ...

November 17, 2022

OpenTelemetry, a collaborative open source observability project, has introduced a new network protocol that addresses the infrastructure management headache, coupled with collector configuration options to filter and reduce data volume ...