In an exclusive interview with BSMdigest, Kalyan Ramanathan, Director of BSM for HP, shares four predictions of how BSM will evolve in the cloud.
Ramanathan says Business Service Management should support the cloud in the following ways:
Automating the monitoring – first time instrumentation of the monitors or automatically scaling of resources to changing business demands -- is a key requirement for cloud services. To support these needs, BSM solutions should integrate with cloud management solutions to automatically support the flexible deployment and elastic scaling of cloud services.
2. Seamless public and/or private cloud management
Enterprise IT is evolving to a service broker model, whereby IT can use varied delivery mechanisms – public, private, outsourced, hybrid to deliver IT services to its business customers. BSM solutions have to evolve to support all delivery mechanisms and provide a single pane of glass view for all IT operations.
3. Capacity management
Most cloud services leverage virtualization as a key building block. To effectively utilize the underlying physical infrastructure, enterprises have to rethink capacity management within their virtualized environment. Since capacity management is a key discipline of BSM, we see significant growth in capacity management capabilities in BSM.
4. Metering, billing and chargeback
Since BSM solutions actively monitor usage and health of IT services and resources, BSM solutions can also be extended to provide key metering and financial analysis for cloud services.