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75% of Companies Consider AI Essential to Operations

Executive trust in AI agents and reliance on AI across business operations is growing, according to the PagerDuty AI Resilience Survey — 81% of executives trust AI agents to take action on the company's behalf during a crisis, such as a service outage or security event.

AI is moving from experimental to essential. Nearly three-quarters of executives (74%) say their company would struggle to function without it, showing how quickly reliance has grown. Projects that began as pilots and trials are now viewed as mission-critical infrastructure.

Additionally, companies are increasingly using AI in software development, where more than four out of five respondents (84%) report using it to write, review, or suggest code.

Key Findings:

Agentic AI deployment is racing ahead

Three out of four (75%) companies have already deployed more than one AI agent, with a quarter (25%) deploying five or more.

Maturing models drive confidence gains

Executives credit better outputs (49%), more frequent usage with positive results (48%), improved understanding of AI (47%), and stronger oversight measures (45%) as the top reasons for growing confidence.

AI is now seen as mission-critical infrastructure

Nearly three in four executives (74%) view AI as essential to operations, rising to 77% for smaller companies under 10,000 employees. C-suites and owners are especially convinced, with 83% saying their business would struggle without AI compared to 73% of directors and VPs.

Engineers are coding with AI at scale

More than four out of five (84%) companies now use AI to write, review or suggest code. Companies with multiple AI agents are even more likely to rely on AI for coding (91%) compared to those with one agent (68%) or none (44%). While 85% test AI-generated code, only 39% do so consistently through formal processes. The US leads on formal testing (59%) while Japan trails at 19%.

Guardrails lag behind increased adoption

An overwhelming 85% of executives say their organizations need better procedures to detect errors or failures in AI tools, with sentiment being highest in France (90%).

Companies are bracing for AI outages

84% of companies report experiencing at least one AI-related outage. More than half (57%) of those that haven't yet had an outage already have protocols in place for handling one, showing that resilience planning is becoming part of AI strategy.

Experience reveals the hidden complexity of AI

Among respondents whose companies have deployed one AI agent, 76% believe AI-driven complexity will outpace the number of people their company has to manage it. This concern is even higher among those with multiple AI agents at 79%.

In contrast, only 57% of respondents from companies without AI agents anticipate this challenge, suggesting that hands-on experience with AI deployment reveals the true scope of management complexity involved.

Methodology: The report is based on responses from 1,500 IT and business executives across Australia, France, Germany, Japan, UK and US regions.

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75% of Companies Consider AI Essential to Operations

Executive trust in AI agents and reliance on AI across business operations is growing, according to the PagerDuty AI Resilience Survey — 81% of executives trust AI agents to take action on the company's behalf during a crisis, such as a service outage or security event.

AI is moving from experimental to essential. Nearly three-quarters of executives (74%) say their company would struggle to function without it, showing how quickly reliance has grown. Projects that began as pilots and trials are now viewed as mission-critical infrastructure.

Additionally, companies are increasingly using AI in software development, where more than four out of five respondents (84%) report using it to write, review, or suggest code.

Key Findings:

Agentic AI deployment is racing ahead

Three out of four (75%) companies have already deployed more than one AI agent, with a quarter (25%) deploying five or more.

Maturing models drive confidence gains

Executives credit better outputs (49%), more frequent usage with positive results (48%), improved understanding of AI (47%), and stronger oversight measures (45%) as the top reasons for growing confidence.

AI is now seen as mission-critical infrastructure

Nearly three in four executives (74%) view AI as essential to operations, rising to 77% for smaller companies under 10,000 employees. C-suites and owners are especially convinced, with 83% saying their business would struggle without AI compared to 73% of directors and VPs.

Engineers are coding with AI at scale

More than four out of five (84%) companies now use AI to write, review or suggest code. Companies with multiple AI agents are even more likely to rely on AI for coding (91%) compared to those with one agent (68%) or none (44%). While 85% test AI-generated code, only 39% do so consistently through formal processes. The US leads on formal testing (59%) while Japan trails at 19%.

Guardrails lag behind increased adoption

An overwhelming 85% of executives say their organizations need better procedures to detect errors or failures in AI tools, with sentiment being highest in France (90%).

Companies are bracing for AI outages

84% of companies report experiencing at least one AI-related outage. More than half (57%) of those that haven't yet had an outage already have protocols in place for handling one, showing that resilience planning is becoming part of AI strategy.

Experience reveals the hidden complexity of AI

Among respondents whose companies have deployed one AI agent, 76% believe AI-driven complexity will outpace the number of people their company has to manage it. This concern is even higher among those with multiple AI agents at 79%.

In contrast, only 57% of respondents from companies without AI agents anticipate this challenge, suggesting that hands-on experience with AI deployment reveals the true scope of management complexity involved.

Methodology: The report is based on responses from 1,500 IT and business executives across Australia, France, Germany, Japan, UK and US regions.

The Latest

Enterprises today operate in a real-time environment where uninterrupted access to trusted data has become a baseline expectation for users, applications and automated systems. Traditional DataOps models, built on manual effort and human triage, cannot keep pace with this always active demand. AI agents are emerging as the operational backbone, ensuring consistent data availability, reinforcing trustworthiness and enabling a level of scale that manual processes cannot achieve ...

For decades, trust in the digital workplace rested on familiar signals. We trusted faces on video calls, voices on the phone, and emails that appeared to come from people we knew. These cues felt human and intuitive. They anchored how decisions were made, approvals were granted, and access was authorized. AI-powered deepfakes have quietly broken that model ...

Cloud migration was supposed to be a one-way door. For most enterprises, it turns out it isn't. Cloud data repatriation is a real and growing trend. A new survey ... finds that 89% of organizations plan to expand their on-premises infrastructure footprint over the next two years — and 75% have already moved at least some workloads back from public cloud in the past 24 months. The findings point to a broad rethinking of where data belongs ...

Over the past few years, large language models (LLMs) have revolutionized the software industry. Given their ability to excel at multi-step reasoning, LLMs have helped enterprises streamline workflows and adapt to the unknown. However, employing such models comes with sky-high costs, latency issues, and limited flexibility. In the realm of IT operations, it is generally wiser to employ smaller, domain-specific models instead ...

For years, DevOps teams operated under a simple assumption: collect enough telemetry, and you can find and fix any problem. That assumption is breaking down. Modern enterprises now operate across microservices, hybrid cloud environments, APIs, Kubernetes, and highly automated delivery pipelines. Releases happen continuously, dependencies shift constantly, and failures spread faster than teams can diagnose them ...

New Relic surveyed IT and engineering leaders from the media and entertainment (M&E) sector to understand what's working — and where challenges persist with their observability practices. The findings reveal how M&E organizations are navigating rising platform complexity, audience expectations, and AI-driven change. Below are five takeaways that stand out ...

Let me start with something I've seen play out more times than I can count. A team hits a wall with the cloud. Costs creep up, then spike. Performance starts to feel inconsistent. Someone in finance asks a simple question like "why did this double?" and nobody has a clean answer ... Maybe this isn't the right place for everything. That realization feels like a breakthrough, like you've identified the problem. In reality, you've just identified the starting line ...

In MEAN TIME TO INSIGHT Episode 24, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses network observability tool sprawl ... 

In cloud-native systems, scaling is often as simple as moving a slider. For on-premise databases, the stakes are different. Over-provisioning hardware is expensive. Under-provisioning leads to performance bottlenecks that are difficult to fix once the equipment is in the rack ...

When most people think about cybersecurity, they picture firewalls, encryption, and access controls — technical tools designed to protect systems and data. But beneath the technology lies a deeper set of principles about trust, decision-making, and resilience ... The best leaders don't eliminate risk. They manage it intelligently. And in many ways, cybersecurity offers a surprisingly useful playbook for doing exactly that ...