Driving Business Service Management with Private Cloud
September 28, 2010
Benjamin Grubin
Share this

Private cloud might be one of the best things to ever happen to Business Service Management. Private cloud inherently requires the company to be more focused on the needs of the business side of the organization, which leads directly to aligning IT performance with the business needs. Because of this, the move to private cloud is driving Business Service Management in many organizations.

Private cloud refers to enterprises turning their own internal IT into a cloud – not just a shared resource provided by virtualization but also metered usage, a standardized service catalog, and a self-service portal. So private cloud is really about defining that interface between IT and the business. With private cloud, the business can interact with IT in a more transparent way.

Business Service Management and private cloud are inextricably linked. In order to offer IT as a service to the business, you cannot simply build the foundation of a private cloud. Defining the service catalog template, exposing those services to business, allowing them to choose appropriate service levels, and monitor and manage them to ensure they are meeting service-level targets – those are all critical functions of a private cloud, and they force you to think in terms of business services.

By requiring the process of developing a service catalog and developing standardized business services, private cloud forces you to justify why you have these components in your service catalog. You need to meter private cloud usage because you need to be able to charge people for what they use. So you need to assign a cost to those business services, and that cost must have a business justification associated with it. Consequently, private cloud helps you justify why you operate certain services in IT, and this helps IT align itself to the business – making sure the services are bringing value to the business, not created just for creations sake.

There has been a hump to get over with virtualization. We have seen companies that have virtualized 20-30% of their workloads and then stopped. It is not because they decided not to go further, it is because they have done the easy 20-30%, the non-mission critical applications. Now they are struggling to virtualize the mission-critical applications that they run their businesses on. And that has been a huge challenge, because virtualization itself doesn't get the job done. You need end-to-end Business Service Management to monitor, manage and control those applications.

You need strong monitoring in the cloud, strong measurement and strong SLAs, otherwise the business responsible for running that mission-critical application will never allow it to be virtualized. Private cloud is adding all of those extra IT service management capabilities that are necessary to make it viable to put mission-critical applications in the cloud.

About Benjamin Grubin

Benjamin Grubin is the Director of Data Center Management at Novell, responsible for the strategic direction and product portfolio that addresses data center infrastructure, cloud computing, and intelligent workload management worldwide. During the past 15 years he has served in a number of roles including engineering, consulting, and marketing.

Share this

The Latest

October 21, 2021

Scaling DevOps and SRE practices is critical to accelerating the release of high-quality digital services. However, siloed teams, manual approaches, and increasingly complex tooling slow innovation and make teams more reactive than proactive, impeding their ability to drive value for the business, according to a new report from Dynatrace, Deep Cloud Observability and Advanced AIOps are Key to Scaling DevOps Practices ...

October 20, 2021

Over three quarters (79%) of database professionals are now using either a paid-for or in-house monitoring tool, according to a new survey from Redgate Software ...

October 19, 2021

Gartner announced the top strategic technology trends that organizations need to explore in 2022. With CEOs and Boards striving to find growth through direct digital connections with customers, CIOs' priorities must reflect the same business imperatives, which run through each of Gartner's top strategic tech trends for 2022 ...

October 18, 2021

Distributed tracing has been growing in popularity as a primary tool for investigating performance issues in microservices systems. Our recent DevOps Pulse survey shows a 38% increase year-over-year in organizations' tracing use. Furthermore, 64% of those respondents who are not yet using tracing indicated plans to adopt it in the next two years ...

October 14, 2021

Businesses are embracing artificial intelligence (AI) technologies to improve network performance and security, according to a new State of AIOps Study, conducted by ZK Research and Masergy ...

October 13, 2021

What may have appeared to be a stopgap solution in the spring of 2020 is now clearly our new workplace reality: It's impossible to walk back so many of the developments in workflow we've seen since then. The question is no longer when we'll all get back to the office, but how the companies that are lagging in their technological ability to facilitate remote work can catch up ...

October 12, 2021

The pandemic accelerated organizations' journey to the cloud to enable agile, on-demand, flexible access to resources, helping them align with a digital business's dynamic needs. We heard from many of our customers at the start of lockdown last year, saying they had to shift to a remote work environment, seemingly overnight, and this effort was heavily cloud-reliant. However, blindly forging ahead can backfire ...

October 07, 2021

SmartBear recently released the results of its 2021 State of Software Quality | Testing survey. I doubt you'll be surprised to hear that a "lack of time" was reported as the number one challenge to doing more testing, especially as release frequencies continue to increase. However, it was disheartening to see that a lack of time was also the number one response when we asked people to identify the biggest blocker to professional development ...

October 06, 2021

The role of the CIO is evolving with an increased focus on unlocking customer connections through service innovation, according to the 2021 Global CIO Survey. The study reveals the shift in the role of the CIO with the majority of CIO respondents stating innovation, operational efficiency, and customer experience as their top priorities ...

October 05, 2021

The perception of IT support has dramatically improved thanks to the successful response of service desks to the pandemic, lockdowns and working from home, according to new research from the Service Desk Institute (SDI), sponsored by Sunrise Software ...