OpTier has launched the Business Events module to monitor real-time business transactions and give enterprises the power to make rapid, proactive decisions by providing continuous intelligence.
Built around a Complex Event Processing (CEP) engine, the Business Events module for OpTier BTM monitors real-time business transaction, end-user experience events and third-party data from a variety of sources. As scenarios develop that require immediate attention, business rules alert IT and the enterprise to the developing situation.
The module brings together events that impact business transactions, processes, activities and customer experience into one integrated solution. For example, in the event of a bottleneck occurring in a loan application process, banks can immediately understand the number of loans in process, type of loans, the amount of money tied to the loans and application performance in order to resolve the issue before it impacts applicants. By taking such a proactive management approach to events, organizations can mitigate and reduce operational risk.
Information about events can be tailored to be displayed via a role-based dashboard to provide customized alerts and reports that empower decision making. Bringing together relevant data sources through BTM allows companies to spot and act on trends, either in real-time or through historical analysis.
"The new solution supports both business and IT roles with real-time and trending insights into how IT services truly impact business outcomes, as well as how monitored business behaviors can be evaluated within their own contexts," says Dennis Drogseth, VP, EMA.
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