Absolute Software Corporation announced Absolute Service, a Service Desk solution that is scalable and designed to deal with the challenges of departments, businesses and education organizations.
In support of the Absolute Unified IT initiative, Absolute Service has been designed to integrate with Absolute Computrace and Absolute Manage technology. This provides existing Absolute customers with the ability to access select endpoint management and security functions directly from the Absolute Service console. For example, Computrace alerts will automatically trigger the creation of incidents, problems or changes so that security responses can be fast-tracked. Additionally, end users can take advantage of software distribution self-service via the customer portal with no interaction required from IT.
Absolute Service integrates easily with Active Directory and other existing business infrastructure within the Configuration Management Database (CMDB). This provides IT technicians with context and detail for each service request they receive with no need to consult external sources. Additionally, Service Level Agreements (SLAs) can be used to define and track availability and performance objectives so that IT can work as efficiently as possible to deliver exceptional service.
Absolute customers have the option to deploy Absolute Service in the cloud or on-premise. With a user-friendly HTML 5 interface that is compatible with most browsers and form factors, IT technicians and end users can access the Service Desk from any device or location to respond to tickets on the go.
In addition, Absolute also announced Absolute Service Help Desk edition as a comprehensive incident management and ticketing solution as a cost effective entry into Absolute Service for organizations.
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