AppNeta announced SaaS Application Monitoring (SAM) User Experience Dashboards for line-of-business managers.
The User Experience Dashboards were specifically designed for department heads and non-IT stakeholders to give them an understanding of the frequency, scope and degree to which application users are impacted by performance issues.
The User Experience Dashboards use Apdex scores to evaluate the overall performance of SaaS applications while integrating information about each application, location and the number of users. The Dashboards provide performance views along the entire application path – from the end user, through the network to the application hosting source – which is a unique capability specifically relevant for SaaS applications.
“Exponential cloud-based application growth and the needs of large enterprises are driving the need for business critical application performance visibility for non-IT department managers,” said Matt Stevens, CEO and president of AppNeta. “The new User Experience Dashboards for business line managers will give them the information they need to manage around application performance issues as well as better communicate their end users’ experience back to IT.”
AppNeta’s User Experience Dashboards are now available for 1400+ business SaaS applications, including these core apps and business needs:
- Client Relationship Management (Salesforce)
- Productivity and collaboration (Office 365 and Google Apps
- Service Desk (Zendesk)
- Support management (ServiceNow)
- Industry-specific applications such as those for healthcare (Athenahealth)
SaaS Application Monitoring (SAM) User Experience Dashboards for line-of-business managers are now available with AppNeta’s SAM solution.
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