Aternity, a provider of end user experience management solutions for Global 1000 enterprises, has signed a reseller agreement with Amdocs, a provider of customer experience systems.
Under the terms of the agreement, the two companies will market Aternity’s Frontline Performance Intelligence (FPI) Platform to Amdocs’ global customer base of leading service providers.
Aternity’s FPI Platform is an end user experience management solution that continuously monitors three key areas – application performance, device performance, and user productivity. By proactively targeting potential issues Aternity’s FPI Platform helps IT managers optimize application and end user performance. Aternity helps to ensure optimal performance for Amdocs’ solutions, such as billing and customer care applications in call centers; by monitoring the performance of every desktop – physical or virtual – Aternity’s FPI Platform increases user productivity and eliminates business disruptions.
“Having the ability to proactively keep Amdocs’ solutions operating at maximum efficiency will help Amdocs’ customers dramatically reduce operating costs and increase the productivity of their workforce,” said Trevor Matz, President and CEO, Aternity “We look forward to working with Amdocs to help their customers achieve user-centric proactive IT management with their critical business applications and systems.”
“By ensuring that Amdocs solutions are always running at peak performance and addressing any issues at the early stages, Aternity’s FPI Platform helps ensure that we’re able to deliver the highest-quality customer experience,” said Rebecca Prudhomme, Amdocs VP of Product and Solutions Marketing.
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