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Automating While Keeping Humans in the Loop

Gurjeet Arora
Observo AI

We're inching ever closer toward a long-held goal: technology infrastructure that is so automated that it can protect itself. But as IT leaders aggressively employ automation across our enterprises, we need to continuously reassess what AI is ready to manage autonomously and what can not yet be trusted to algorithms.

CISOs get a ton of security data from each of their security applications— so much that a good portion has been traditionally discarded. Storing it costs money and looking through it for useful information has been prohibitively time consuming. But now, with the arrival of agentic AI, security specialists are using new platforms to find needles in haystacks that result in faster threat detection and sharper insight. So why not just set the agents loose?

Artificial intelligence can make security and operations more efficient, but algorithms that run without human oversight can expose sensitive data and trigger critical mistakes like granting unauthorized access to production systems, deleting audit logs required for regulatory compliance, or sharing proprietary telemetry with external models that might train on it. Security analysts also need to be sure that algorithms are not discarding critical telemetry or exposing proprietary information. Balancing machine efficiency with human judgment calls experts in control from first connection to final decision — these systems need to be designed to include humans in the loop.

Transparency Before Action

Good governance starts with AI that informs before it acts. Instead of executing silent drop rules, modern observability platforms surface recommended transformations alongside "before, after, and delta" views of the data stream. Security analysts can inspect the logic, test the impact, and approve or refine changes. That workflow flips the traditional black-box pattern on its head and builds an auditable trail that satisfies compliance teams and board committees.

The cost of discarding important security data was significant after the October 2023 credential-stuffing breach at genetic-testing provider 23andMe. Hackers compromised a tiny slice of user accounts, yet ultimately exposed ancestry data on 6.9 million people because abnormal access patterns were not flagged quickly enough. Theoretically, an explainable AI layer that highlighted the surge in calls to high-value records, and let analysts drill into that anomaly using natural language search might have tightened the response window.

Ensuring a Human-in-the-Loop Architecture

A practical human-in-the-loop (HITL) pattern has three pillars:

1. Advisory algorithms that monitor velocity, completeness, and pattern shifts, but generate recommendations rather than direct edits.
2. Granular approvals that ensure security or observability staff can accept, reject, or fine-tune each suggestion, ensuring the tool never outruns policy.
3. Continuous learning feedback loops relay the choices people make back into the model, so future suggestions align better with enterprise priorities.

By delegating repetitive parsing and noise reduction to machines while preserving expert veto power, enterprises can cut data volumes by double digits yet retain the evidence chain needed for incident response. The reduction also fights alert fatigue, freeing analysts for hunting and architecture work that adds strategic value.

Keep Your Data, Keep Your Edge

Protecting enterprise telemetry is essential to preserving competitive advantage. This data is far more than operational exhaust. It's a proprietary asset that reveals the inner logic of business processes and the behavior of users. When a vendor or a public model is allowed to ingest and train on that asset, the organization risks handing competitors a map of its most valuable insights.

CIOs can guard against that outcome by insisting on three interconnected safeguards. They should start with data-plane sovereignty, keeping models inside their own virtual private cloud or on-premises so that raw events never cross into multi-tenant territory. They must then secure strong contractual protection that blocks providers from pooling or fine-tuning foundation models with customer logs, metrics, or prompts. Finally, they need portable intelligence: every transformation rule and enrichment step should be exportable in human-readable form, ensuring that teams can migrate or rebuild their workflows without being trapped by a single vendor's ecosystem.

Forward-looking organizations are reinforcing these measures with internal retrieval-augmented generation services. By storing long-term memory behind the firewall and sharing only transient embeddings with external APIs, they reduce exposure while still benefiting from large-language-model capabilities. Complementary retention policies keep traces and audit artifacts searchable for compliance purposes but out of reach for external model training, sealing off yet another avenue for unintended data leakage.

From Pilot to Production

Moving from lab to line of business requires the same discipline applied to any change-management initiative. Start with a target domain, such as DNS logs, where excessive chatter drives up cost. Baseline current volume, false-positive rates, and analyst hours. Introduce the HITL workflow, capture approvals, and measure the deltas over 30 days. Early wins both fund expansion and educate stakeholders on the transparency controls that keep risk in check.

Metrics worth tracking include reduction percentage by source, median query latency, and mean time to detect true positives. Dashboards that visualize these figures against cost and staffing levels help non-technical executives see the connection between explainable automation and business outcomes.

Action Plan for CIOs

1. Map data classifications and designate which streams can be candidates for automated optimization.
2. Mandate that any AI vendor supply an explanation interface and approval gate before data mutations.
3. Require on-premise or single-tenant deployment options for sensitive workloads, with no secondary use of telemetry for model training.
4. Establish a feedback mechanism so analysts can label false positives and guide model evolution.
5. Report quarterly on volume savings, alert accuracy, and response time to demonstrate ROI.

Conclusion

Agentic security automation's success hinges on trust. CIOs need clear evidence that every algorithmic choice can be traced, explained, and aligned with corporate risk tolerance and growth priorities. Transparent models that route recommendations through human approval paths and keep sensitive telemetry within controlled boundaries give leaders the assurance that AI is being applied responsibly. When that transparency is paired with contractual and technical safeguards that prevent external training on proprietary data, organizations gain a defense posture that learns at machine speed while remaining governed by human intent. Such an approach advances three top-level objectives at once: stronger resilience against evolving threats, lower operational costs through efficient data handling, and faster innovation that turns security insights into strategic advantage.

Gurjeet Arora is CEO and Co-Founder of Observo AI

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For decades, trust in the digital workplace rested on familiar signals. We trusted faces on video calls, voices on the phone, and emails that appeared to come from people we knew. These cues felt human and intuitive. They anchored how decisions were made, approvals were granted, and access was authorized. AI-powered deepfakes have quietly broken that model ...

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Over the past few years, large language models (LLMs) have revolutionized the software industry. Given their ability to excel at multi-step reasoning, LLMs have helped enterprises streamline workflows and adapt to the unknown. However, employing such models comes with sky-high costs, latency issues, and limited flexibility. In the realm of IT operations, it is generally wiser to employ smaller, domain-specific models instead ...

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Automating While Keeping Humans in the Loop

Gurjeet Arora
Observo AI

We're inching ever closer toward a long-held goal: technology infrastructure that is so automated that it can protect itself. But as IT leaders aggressively employ automation across our enterprises, we need to continuously reassess what AI is ready to manage autonomously and what can not yet be trusted to algorithms.

CISOs get a ton of security data from each of their security applications— so much that a good portion has been traditionally discarded. Storing it costs money and looking through it for useful information has been prohibitively time consuming. But now, with the arrival of agentic AI, security specialists are using new platforms to find needles in haystacks that result in faster threat detection and sharper insight. So why not just set the agents loose?

Artificial intelligence can make security and operations more efficient, but algorithms that run without human oversight can expose sensitive data and trigger critical mistakes like granting unauthorized access to production systems, deleting audit logs required for regulatory compliance, or sharing proprietary telemetry with external models that might train on it. Security analysts also need to be sure that algorithms are not discarding critical telemetry or exposing proprietary information. Balancing machine efficiency with human judgment calls experts in control from first connection to final decision — these systems need to be designed to include humans in the loop.

Transparency Before Action

Good governance starts with AI that informs before it acts. Instead of executing silent drop rules, modern observability platforms surface recommended transformations alongside "before, after, and delta" views of the data stream. Security analysts can inspect the logic, test the impact, and approve or refine changes. That workflow flips the traditional black-box pattern on its head and builds an auditable trail that satisfies compliance teams and board committees.

The cost of discarding important security data was significant after the October 2023 credential-stuffing breach at genetic-testing provider 23andMe. Hackers compromised a tiny slice of user accounts, yet ultimately exposed ancestry data on 6.9 million people because abnormal access patterns were not flagged quickly enough. Theoretically, an explainable AI layer that highlighted the surge in calls to high-value records, and let analysts drill into that anomaly using natural language search might have tightened the response window.

Ensuring a Human-in-the-Loop Architecture

A practical human-in-the-loop (HITL) pattern has three pillars:

1. Advisory algorithms that monitor velocity, completeness, and pattern shifts, but generate recommendations rather than direct edits.
2. Granular approvals that ensure security or observability staff can accept, reject, or fine-tune each suggestion, ensuring the tool never outruns policy.
3. Continuous learning feedback loops relay the choices people make back into the model, so future suggestions align better with enterprise priorities.

By delegating repetitive parsing and noise reduction to machines while preserving expert veto power, enterprises can cut data volumes by double digits yet retain the evidence chain needed for incident response. The reduction also fights alert fatigue, freeing analysts for hunting and architecture work that adds strategic value.

Keep Your Data, Keep Your Edge

Protecting enterprise telemetry is essential to preserving competitive advantage. This data is far more than operational exhaust. It's a proprietary asset that reveals the inner logic of business processes and the behavior of users. When a vendor or a public model is allowed to ingest and train on that asset, the organization risks handing competitors a map of its most valuable insights.

CIOs can guard against that outcome by insisting on three interconnected safeguards. They should start with data-plane sovereignty, keeping models inside their own virtual private cloud or on-premises so that raw events never cross into multi-tenant territory. They must then secure strong contractual protection that blocks providers from pooling or fine-tuning foundation models with customer logs, metrics, or prompts. Finally, they need portable intelligence: every transformation rule and enrichment step should be exportable in human-readable form, ensuring that teams can migrate or rebuild their workflows without being trapped by a single vendor's ecosystem.

Forward-looking organizations are reinforcing these measures with internal retrieval-augmented generation services. By storing long-term memory behind the firewall and sharing only transient embeddings with external APIs, they reduce exposure while still benefiting from large-language-model capabilities. Complementary retention policies keep traces and audit artifacts searchable for compliance purposes but out of reach for external model training, sealing off yet another avenue for unintended data leakage.

From Pilot to Production

Moving from lab to line of business requires the same discipline applied to any change-management initiative. Start with a target domain, such as DNS logs, where excessive chatter drives up cost. Baseline current volume, false-positive rates, and analyst hours. Introduce the HITL workflow, capture approvals, and measure the deltas over 30 days. Early wins both fund expansion and educate stakeholders on the transparency controls that keep risk in check.

Metrics worth tracking include reduction percentage by source, median query latency, and mean time to detect true positives. Dashboards that visualize these figures against cost and staffing levels help non-technical executives see the connection between explainable automation and business outcomes.

Action Plan for CIOs

1. Map data classifications and designate which streams can be candidates for automated optimization.
2. Mandate that any AI vendor supply an explanation interface and approval gate before data mutations.
3. Require on-premise or single-tenant deployment options for sensitive workloads, with no secondary use of telemetry for model training.
4. Establish a feedback mechanism so analysts can label false positives and guide model evolution.
5. Report quarterly on volume savings, alert accuracy, and response time to demonstrate ROI.

Conclusion

Agentic security automation's success hinges on trust. CIOs need clear evidence that every algorithmic choice can be traced, explained, and aligned with corporate risk tolerance and growth priorities. Transparent models that route recommendations through human approval paths and keep sensitive telemetry within controlled boundaries give leaders the assurance that AI is being applied responsibly. When that transparency is paired with contractual and technical safeguards that prevent external training on proprietary data, organizations gain a defense posture that learns at machine speed while remaining governed by human intent. Such an approach advances three top-level objectives at once: stronger resilience against evolving threats, lower operational costs through efficient data handling, and faster innovation that turns security insights into strategic advantage.

Gurjeet Arora is CEO and Co-Founder of Observo AI

The Latest

I've spent a lot of time in the channel, and one thing I keep coming back to is this: a partner program is only as good as what it looks like in the field. Many programs look great on paper, but when a partner is in front of a customer navigating a complex hybrid environment or trying to make the case for AI-powered observability, the gap between what a vendor promises and what it actually delivers becomes very clear, very fast ...

Enterprises today operate in a real-time environment where uninterrupted access to trusted data has become a baseline expectation for users, applications and automated systems. Traditional DataOps models, built on manual effort and human triage, cannot keep pace with this always active demand. AI agents are emerging as the operational backbone, ensuring consistent data availability, reinforcing trustworthiness and enabling a level of scale that manual processes cannot achieve ...

For decades, trust in the digital workplace rested on familiar signals. We trusted faces on video calls, voices on the phone, and emails that appeared to come from people we knew. These cues felt human and intuitive. They anchored how decisions were made, approvals were granted, and access was authorized. AI-powered deepfakes have quietly broken that model ...

Cloud migration was supposed to be a one-way door. For most enterprises, it turns out it isn't. Cloud data repatriation is a real and growing trend. A new survey ... finds that 89% of organizations plan to expand their on-premises infrastructure footprint over the next two years — and 75% have already moved at least some workloads back from public cloud in the past 24 months. The findings point to a broad rethinking of where data belongs ...

Over the past few years, large language models (LLMs) have revolutionized the software industry. Given their ability to excel at multi-step reasoning, LLMs have helped enterprises streamline workflows and adapt to the unknown. However, employing such models comes with sky-high costs, latency issues, and limited flexibility. In the realm of IT operations, it is generally wiser to employ smaller, domain-specific models instead ...

For years, DevOps teams operated under a simple assumption: collect enough telemetry, and you can find and fix any problem. That assumption is breaking down. Modern enterprises now operate across microservices, hybrid cloud environments, APIs, Kubernetes, and highly automated delivery pipelines. Releases happen continuously, dependencies shift constantly, and failures spread faster than teams can diagnose them ...

New Relic surveyed IT and engineering leaders from the media and entertainment (M&E) sector to understand what's working — and where challenges persist with their observability practices. The findings reveal how M&E organizations are navigating rising platform complexity, audience expectations, and AI-driven change. Below are five takeaways that stand out ...

Let me start with something I've seen play out more times than I can count. A team hits a wall with the cloud. Costs creep up, then spike. Performance starts to feel inconsistent. Someone in finance asks a simple question like "why did this double?" and nobody has a clean answer ... Maybe this isn't the right place for everything. That realization feels like a breakthrough, like you've identified the problem. In reality, you've just identified the starting line ...

In MEAN TIME TO INSIGHT Episode 24, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses network observability tool sprawl ... 

In cloud-native systems, scaling is often as simple as moving a slider. For on-premise databases, the stakes are different. Over-provisioning hardware is expensive. Under-provisioning leads to performance bottlenecks that are difficult to fix once the equipment is in the rack ...