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Automating While Keeping Humans in the Loop

Gurjeet Arora
Observo AI

We're inching ever closer toward a long-held goal: technology infrastructure that is so automated that it can protect itself. But as IT leaders aggressively employ automation across our enterprises, we need to continuously reassess what AI is ready to manage autonomously and what can not yet be trusted to algorithms.

CISOs get a ton of security data from each of their security applications— so much that a good portion has been traditionally discarded. Storing it costs money and looking through it for useful information has been prohibitively time consuming. But now, with the arrival of agentic AI, security specialists are using new platforms to find needles in haystacks that result in faster threat detection and sharper insight. So why not just set the agents loose?

Artificial intelligence can make security and operations more efficient, but algorithms that run without human oversight can expose sensitive data and trigger critical mistakes like granting unauthorized access to production systems, deleting audit logs required for regulatory compliance, or sharing proprietary telemetry with external models that might train on it. Security analysts also need to be sure that algorithms are not discarding critical telemetry or exposing proprietary information. Balancing machine efficiency with human judgment calls experts in control from first connection to final decision — these systems need to be designed to include humans in the loop.

Transparency Before Action

Good governance starts with AI that informs before it acts. Instead of executing silent drop rules, modern observability platforms surface recommended transformations alongside "before, after, and delta" views of the data stream. Security analysts can inspect the logic, test the impact, and approve or refine changes. That workflow flips the traditional black-box pattern on its head and builds an auditable trail that satisfies compliance teams and board committees.

The cost of discarding important security data was significant after the October 2023 credential-stuffing breach at genetic-testing provider 23andMe. Hackers compromised a tiny slice of user accounts, yet ultimately exposed ancestry data on 6.9 million people because abnormal access patterns were not flagged quickly enough. Theoretically, an explainable AI layer that highlighted the surge in calls to high-value records, and let analysts drill into that anomaly using natural language search might have tightened the response window.

Ensuring a Human-in-the-Loop Architecture

A practical human-in-the-loop (HITL) pattern has three pillars:

1. Advisory algorithms that monitor velocity, completeness, and pattern shifts, but generate recommendations rather than direct edits.
2. Granular approvals that ensure security or observability staff can accept, reject, or fine-tune each suggestion, ensuring the tool never outruns policy.
3. Continuous learning feedback loops relay the choices people make back into the model, so future suggestions align better with enterprise priorities.

By delegating repetitive parsing and noise reduction to machines while preserving expert veto power, enterprises can cut data volumes by double digits yet retain the evidence chain needed for incident response. The reduction also fights alert fatigue, freeing analysts for hunting and architecture work that adds strategic value.

Keep Your Data, Keep Your Edge

Protecting enterprise telemetry is essential to preserving competitive advantage. This data is far more than operational exhaust. It's a proprietary asset that reveals the inner logic of business processes and the behavior of users. When a vendor or a public model is allowed to ingest and train on that asset, the organization risks handing competitors a map of its most valuable insights.

CIOs can guard against that outcome by insisting on three interconnected safeguards. They should start with data-plane sovereignty, keeping models inside their own virtual private cloud or on-premises so that raw events never cross into multi-tenant territory. They must then secure strong contractual protection that blocks providers from pooling or fine-tuning foundation models with customer logs, metrics, or prompts. Finally, they need portable intelligence: every transformation rule and enrichment step should be exportable in human-readable form, ensuring that teams can migrate or rebuild their workflows without being trapped by a single vendor's ecosystem.

Forward-looking organizations are reinforcing these measures with internal retrieval-augmented generation services. By storing long-term memory behind the firewall and sharing only transient embeddings with external APIs, they reduce exposure while still benefiting from large-language-model capabilities. Complementary retention policies keep traces and audit artifacts searchable for compliance purposes but out of reach for external model training, sealing off yet another avenue for unintended data leakage.

From Pilot to Production

Moving from lab to line of business requires the same discipline applied to any change-management initiative. Start with a target domain, such as DNS logs, where excessive chatter drives up cost. Baseline current volume, false-positive rates, and analyst hours. Introduce the HITL workflow, capture approvals, and measure the deltas over 30 days. Early wins both fund expansion and educate stakeholders on the transparency controls that keep risk in check.

Metrics worth tracking include reduction percentage by source, median query latency, and mean time to detect true positives. Dashboards that visualize these figures against cost and staffing levels help non-technical executives see the connection between explainable automation and business outcomes.

Action Plan for CIOs

1. Map data classifications and designate which streams can be candidates for automated optimization.
2. Mandate that any AI vendor supply an explanation interface and approval gate before data mutations.
3. Require on-premise or single-tenant deployment options for sensitive workloads, with no secondary use of telemetry for model training.
4. Establish a feedback mechanism so analysts can label false positives and guide model evolution.
5. Report quarterly on volume savings, alert accuracy, and response time to demonstrate ROI.

Conclusion

Agentic security automation's success hinges on trust. CIOs need clear evidence that every algorithmic choice can be traced, explained, and aligned with corporate risk tolerance and growth priorities. Transparent models that route recommendations through human approval paths and keep sensitive telemetry within controlled boundaries give leaders the assurance that AI is being applied responsibly. When that transparency is paired with contractual and technical safeguards that prevent external training on proprietary data, organizations gain a defense posture that learns at machine speed while remaining governed by human intent. Such an approach advances three top-level objectives at once: stronger resilience against evolving threats, lower operational costs through efficient data handling, and faster innovation that turns security insights into strategic advantage.

Gurjeet Arora is CEO and Co-Founder of Observo AI

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Cloud teams are under constant pressure to reduce spend without slowing development or increasing operational risk. They are deploying autoscalers, rightsizing workloads, enforcing resource requests, reviewing utilization dashboards, and building FinOps processes around cloud-native environments. Yet the results often disappoint ...

Ask most IT leaders about their biggest concern with AI and you'll hear the same answer: hallucinations ... Today, however, the conversation has shifted ... As organizations move beyond chatbots and experiments, they are increasingly deploying AI agents that perform multi-step tasks. These systems retrieve documents, query databases, call APIs, generate reports, write code, and make recommendations. The issue is not whether the model can reason. The issue is whether the organization can see, verify, and govern the decisions being made along the way ...

While organizations want to take control of their telemetry, building telemetry pipelines from scratch can be a very daunting, complicated task, even when leveraging open-source standards like OpenTelemetry. It requires specialized knowledge across distributed systems, data engineering, and security. This fragmented approach across systems causes higher operational costs; it puts a strain on resources and reduces efficiency as teams have to work with different interfaces and processes ...

For decades, enterprise networks were designed around a simple assumption: work happened inside the office. Applications lived in centralized data centers, employees connected through internal infrastructure, and security focused on protecting the perimeter that surrounded everything ... But the way organizations operate today bears little resemblance to that environment. Cloud platforms host critical applications, employees connect from homes and airports as often as they do from offices, and partners collaborate through shared systems that exist far beyond corporate walls. In short, the corporate network no longer resembles the environment it was designed to protect ...

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Enterprises operate different combinations of workloads across cloud, hybrid and multicloud environments. For business-critical workloads, teams need to consider monitoring and observability early so they can detect health issues, investigate failures, and understand operational impact. Organizations place workloads on cloud platforms based on a combination of technical requirements, economics, existing dependencies, organizational standards, and business priorities. Their monitoring priorities therefore depend on what they operate and where those systems run. Those priorities will not look the same for every organization ...

Automating While Keeping Humans in the Loop

Gurjeet Arora
Observo AI

We're inching ever closer toward a long-held goal: technology infrastructure that is so automated that it can protect itself. But as IT leaders aggressively employ automation across our enterprises, we need to continuously reassess what AI is ready to manage autonomously and what can not yet be trusted to algorithms.

CISOs get a ton of security data from each of their security applications— so much that a good portion has been traditionally discarded. Storing it costs money and looking through it for useful information has been prohibitively time consuming. But now, with the arrival of agentic AI, security specialists are using new platforms to find needles in haystacks that result in faster threat detection and sharper insight. So why not just set the agents loose?

Artificial intelligence can make security and operations more efficient, but algorithms that run without human oversight can expose sensitive data and trigger critical mistakes like granting unauthorized access to production systems, deleting audit logs required for regulatory compliance, or sharing proprietary telemetry with external models that might train on it. Security analysts also need to be sure that algorithms are not discarding critical telemetry or exposing proprietary information. Balancing machine efficiency with human judgment calls experts in control from first connection to final decision — these systems need to be designed to include humans in the loop.

Transparency Before Action

Good governance starts with AI that informs before it acts. Instead of executing silent drop rules, modern observability platforms surface recommended transformations alongside "before, after, and delta" views of the data stream. Security analysts can inspect the logic, test the impact, and approve or refine changes. That workflow flips the traditional black-box pattern on its head and builds an auditable trail that satisfies compliance teams and board committees.

The cost of discarding important security data was significant after the October 2023 credential-stuffing breach at genetic-testing provider 23andMe. Hackers compromised a tiny slice of user accounts, yet ultimately exposed ancestry data on 6.9 million people because abnormal access patterns were not flagged quickly enough. Theoretically, an explainable AI layer that highlighted the surge in calls to high-value records, and let analysts drill into that anomaly using natural language search might have tightened the response window.

Ensuring a Human-in-the-Loop Architecture

A practical human-in-the-loop (HITL) pattern has three pillars:

1. Advisory algorithms that monitor velocity, completeness, and pattern shifts, but generate recommendations rather than direct edits.
2. Granular approvals that ensure security or observability staff can accept, reject, or fine-tune each suggestion, ensuring the tool never outruns policy.
3. Continuous learning feedback loops relay the choices people make back into the model, so future suggestions align better with enterprise priorities.

By delegating repetitive parsing and noise reduction to machines while preserving expert veto power, enterprises can cut data volumes by double digits yet retain the evidence chain needed for incident response. The reduction also fights alert fatigue, freeing analysts for hunting and architecture work that adds strategic value.

Keep Your Data, Keep Your Edge

Protecting enterprise telemetry is essential to preserving competitive advantage. This data is far more than operational exhaust. It's a proprietary asset that reveals the inner logic of business processes and the behavior of users. When a vendor or a public model is allowed to ingest and train on that asset, the organization risks handing competitors a map of its most valuable insights.

CIOs can guard against that outcome by insisting on three interconnected safeguards. They should start with data-plane sovereignty, keeping models inside their own virtual private cloud or on-premises so that raw events never cross into multi-tenant territory. They must then secure strong contractual protection that blocks providers from pooling or fine-tuning foundation models with customer logs, metrics, or prompts. Finally, they need portable intelligence: every transformation rule and enrichment step should be exportable in human-readable form, ensuring that teams can migrate or rebuild their workflows without being trapped by a single vendor's ecosystem.

Forward-looking organizations are reinforcing these measures with internal retrieval-augmented generation services. By storing long-term memory behind the firewall and sharing only transient embeddings with external APIs, they reduce exposure while still benefiting from large-language-model capabilities. Complementary retention policies keep traces and audit artifacts searchable for compliance purposes but out of reach for external model training, sealing off yet another avenue for unintended data leakage.

From Pilot to Production

Moving from lab to line of business requires the same discipline applied to any change-management initiative. Start with a target domain, such as DNS logs, where excessive chatter drives up cost. Baseline current volume, false-positive rates, and analyst hours. Introduce the HITL workflow, capture approvals, and measure the deltas over 30 days. Early wins both fund expansion and educate stakeholders on the transparency controls that keep risk in check.

Metrics worth tracking include reduction percentage by source, median query latency, and mean time to detect true positives. Dashboards that visualize these figures against cost and staffing levels help non-technical executives see the connection between explainable automation and business outcomes.

Action Plan for CIOs

1. Map data classifications and designate which streams can be candidates for automated optimization.
2. Mandate that any AI vendor supply an explanation interface and approval gate before data mutations.
3. Require on-premise or single-tenant deployment options for sensitive workloads, with no secondary use of telemetry for model training.
4. Establish a feedback mechanism so analysts can label false positives and guide model evolution.
5. Report quarterly on volume savings, alert accuracy, and response time to demonstrate ROI.

Conclusion

Agentic security automation's success hinges on trust. CIOs need clear evidence that every algorithmic choice can be traced, explained, and aligned with corporate risk tolerance and growth priorities. Transparent models that route recommendations through human approval paths and keep sensitive telemetry within controlled boundaries give leaders the assurance that AI is being applied responsibly. When that transparency is paired with contractual and technical safeguards that prevent external training on proprietary data, organizations gain a defense posture that learns at machine speed while remaining governed by human intent. Such an approach advances three top-level objectives at once: stronger resilience against evolving threats, lower operational costs through efficient data handling, and faster innovation that turns security insights into strategic advantage.

Gurjeet Arora is CEO and Co-Founder of Observo AI

The Latest

Production incidents rarely announce themselves as database problems. They appear as slow transactions, timeouts, rising response times, or an application struggling under a workload it previously handled. APM provides an essential starting point. It can identify a slow transaction path, highlight an affected service, and show that a database dependency is consuming more time than expected. But identifying the database as part of the problem is not the same as explaining what is happening inside it ...

Cloud teams are under constant pressure to reduce spend without slowing development or increasing operational risk. They are deploying autoscalers, rightsizing workloads, enforcing resource requests, reviewing utilization dashboards, and building FinOps processes around cloud-native environments. Yet the results often disappoint ...

Ask most IT leaders about their biggest concern with AI and you'll hear the same answer: hallucinations ... Today, however, the conversation has shifted ... As organizations move beyond chatbots and experiments, they are increasingly deploying AI agents that perform multi-step tasks. These systems retrieve documents, query databases, call APIs, generate reports, write code, and make recommendations. The issue is not whether the model can reason. The issue is whether the organization can see, verify, and govern the decisions being made along the way ...

While organizations want to take control of their telemetry, building telemetry pipelines from scratch can be a very daunting, complicated task, even when leveraging open-source standards like OpenTelemetry. It requires specialized knowledge across distributed systems, data engineering, and security. This fragmented approach across systems causes higher operational costs; it puts a strain on resources and reduces efficiency as teams have to work with different interfaces and processes ...

For decades, enterprise networks were designed around a simple assumption: work happened inside the office. Applications lived in centralized data centers, employees connected through internal infrastructure, and security focused on protecting the perimeter that surrounded everything ... But the way organizations operate today bears little resemblance to that environment. Cloud platforms host critical applications, employees connect from homes and airports as often as they do from offices, and partners collaborate through shared systems that exist far beyond corporate walls. In short, the corporate network no longer resembles the environment it was designed to protect ...

As an analyst who researches how IT organizations design, build, and operate their networks, I find that network data is a constant source of pain. Network teams struggle with data quality, fragmentation, authority, access, and trust. And these issues undermine everything they try to do. Here are the numbers: Only 45% of network teams are completely confident in the accuracy of their network source of truth, which documents the intent of their network ...

The 2026 Global Data Center Survey from Uptime Institute reveals an industry navigating workforce constraints, escalating outage expenses, even as rising costs remain the top concern for management teams ...

The next observability gap may not be in the code. It may be under the rack. That sounds strange until you think about how AI incidents actually feel in the middle of an investigation ... The application dashboard may be accurate. It may also be stopping at the wrong boundary. AI systems depend on software, but they also depend on a dense physical stack: racks, power paths, thermal margin, maintenance activity and, in many environments, liquid cooling. Those physical dependencies can change slowly before they look like a software incident ...

Certificate expiration is the rare outage you can see coming. Every TLS certificate carries the date it stops working, so the moment it will begin breaking connections is knowable in advance. That's what makes an expired certificate such a frustrating way to lose a service. What's changing now is how often that date comes around ...

Enterprises operate different combinations of workloads across cloud, hybrid and multicloud environments. For business-critical workloads, teams need to consider monitoring and observability early so they can detect health issues, investigate failures, and understand operational impact. Organizations place workloads on cloud platforms based on a combination of technical requirements, economics, existing dependencies, organizational standards, and business priorities. Their monitoring priorities therefore depend on what they operate and where those systems run. Those priorities will not look the same for every organization ...