Axios Systems launched the latest version of the assyst IT Service Management (ITSM) solution.
The software combines all ITIL/ITSM processes in a single solution and our latest release includes IT Resource Performance Management (IT RPM), guided help, enhanced reporting and enhancements to the assystNET self-service portal.
IT RPM promotes collaboration and innovation within IT, helping to establish IT as a business driver while reducing incoming calls to the service desk. It also allows a business to leverage staff as a valuable asset through rapid capture and transfer of knowledge as an integrated part of service management processes through crowdsourcing, leaderboards and social profiles.
The easy-to-use Reporting Wizard allows users to easily create complex reports from scratch. Reports can be published to the assystNET self-service portal, including custom dashboards which can be scheduled to update on a regular basis. Business and IT Users can subscribe to automatic report update notifications to ensure they have the latest performance metrics.
Tasos Symeonides, CEO at Axios Systems, said, "We are confident that the next evolution of assyst will help our customers to deliver the most innovative ITSM product on the market to their end users. We continually invest in the user experience to ensure our customers can provide the best service and support to their users and are excited about our new developments and a successful 2014."
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