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BigPanda Launches Agentic IT Operations

BigPanda announced the BigPanda agentic IT operations platform. 

This powerful new set of capabilities is designed to help enterprises automate the manual and time-intensive workflows of ITOps and incident management.

This launch introduces two AI solutions:

  • BigPanda AI Detection and Response: An autonomous AI agent that is purpose-built to automate the manual detection and response work of Level 1 (L1) operations teams.
  • BigPanda AI Incident Assistant: A real-time decision and automation partner for incident response teams.

Both solutions are powered by the BigPanda IT Knowledge Graph, which is purpose-built to enable an AI-first ITOps data strategy. The IT Knowledge Graph unifies structured IT data with unstructured organizational and human knowledge, such as chat and bridge call transcripts, that is often buried and siloed. This dynamic, intelligent data model forms the core of the BigPanda agentic IT operations platform. This intelligence allows enterprises to connect and automate the entire incident lifecycle across fragmented teams, including centralized Ops and decentralized DevOps teams.

“There are $200 billion worth of manual ITOps workflows that are ripe for intelligent automation,” said Assaf Resnick, CEO of BigPanda. “With agentic ITOps, we’re helping enterprises move beyond manual, slow incident management toward intelligent systems that free up talent and reduce operating costs.”

AI Detection and Response (ADR) automates L1 incident workflows by detecting issues early, diagnosing and investigating them with AI, and responding with machine precision. ADR continuously learns from operational history and real-time human feedback, and doesn’t require manual data curation or rules maintenance.

“Agentic IT operations is a complete reimagining of the L1 function,” said Fred Koopmans, Chief Product Officer at BigPanda. “Our AI doesn’t just detect, it understands. It acts. And most importantly, it learns from every incident to improve over time.”

AI Incident Assistant acts as a real-time AI partner for incident commanders, L2 engineers, SREs, and service owners to investigate and resolve incidents faster. It surfaces hidden institutional knowledge across siloed teams, tools, and systems to quickly uncover what's happening, why, and how to fix it.

Teams can now reduce reliance on long bridge calls, eliminate unnecessary escalations, and generate lasting institutional knowledge from untapped sources like conversations, tickets, and chat threads.

“AI Incident Assistant helps our customers eliminate the chaos of complex incidents,” said Koopmans. “Instead of scrambling for answers, response teams get agentic support that anticipates needs, suggests actions, and documents outcomes.”

At the core of the BigPanda platform is the IT Knowledge Graph, a real-time intelligence engine that continuously ingests and connects data that is buried and siloed across a large enterprise. This includes various types of structured and unstructured data, such as machine telemetry, service tickets, change data, collaboration artifacts, runbooks, chat histories, and bridge call transcripts. Legacy IT systems and processes require highly structured and curated data. The IT Knowledge Graph uses AI agents that can learn from messy, incomplete, and informal inputs, mirroring how real-world teams operate.

“Traditional IT systems & processes only act on a narrow slice of observability or IT service management data,” said Resnick. “The IT Knowledge Graph gives our platform a panoramic view. It sees across silos, learns from institutional experience, and adapts in real-time, even when the data isn’t perfect.”

This breadth of context enables BigPanda to support use cases that traditional IT solutions simply can’t – from identifying incidents missed by monitoring to recommending resolutions drawn from chat threads and unlogged fixes.

The BigPanda agentic IT operations platform helps enterprises significantly reduce operational costs by targeting:

  • High personnel costs that are driven by manual L1/L2 workloads and preventable escalations.
  • High MSP spend due to incentives based on ticket volume, not incident reduction.
  • Disruption of strategic resources, as valuable engineers are pulled into triage instead of innovation.

BigPanda AI Detection and Response is generally available today, with additional agentic AI and detection capabilities coming in Summer 2025.

BigPanda AI Incident Assistant is generally available today.
 

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BigPanda Launches Agentic IT Operations

BigPanda announced the BigPanda agentic IT operations platform. 

This powerful new set of capabilities is designed to help enterprises automate the manual and time-intensive workflows of ITOps and incident management.

This launch introduces two AI solutions:

  • BigPanda AI Detection and Response: An autonomous AI agent that is purpose-built to automate the manual detection and response work of Level 1 (L1) operations teams.
  • BigPanda AI Incident Assistant: A real-time decision and automation partner for incident response teams.

Both solutions are powered by the BigPanda IT Knowledge Graph, which is purpose-built to enable an AI-first ITOps data strategy. The IT Knowledge Graph unifies structured IT data with unstructured organizational and human knowledge, such as chat and bridge call transcripts, that is often buried and siloed. This dynamic, intelligent data model forms the core of the BigPanda agentic IT operations platform. This intelligence allows enterprises to connect and automate the entire incident lifecycle across fragmented teams, including centralized Ops and decentralized DevOps teams.

“There are $200 billion worth of manual ITOps workflows that are ripe for intelligent automation,” said Assaf Resnick, CEO of BigPanda. “With agentic ITOps, we’re helping enterprises move beyond manual, slow incident management toward intelligent systems that free up talent and reduce operating costs.”

AI Detection and Response (ADR) automates L1 incident workflows by detecting issues early, diagnosing and investigating them with AI, and responding with machine precision. ADR continuously learns from operational history and real-time human feedback, and doesn’t require manual data curation or rules maintenance.

“Agentic IT operations is a complete reimagining of the L1 function,” said Fred Koopmans, Chief Product Officer at BigPanda. “Our AI doesn’t just detect, it understands. It acts. And most importantly, it learns from every incident to improve over time.”

AI Incident Assistant acts as a real-time AI partner for incident commanders, L2 engineers, SREs, and service owners to investigate and resolve incidents faster. It surfaces hidden institutional knowledge across siloed teams, tools, and systems to quickly uncover what's happening, why, and how to fix it.

Teams can now reduce reliance on long bridge calls, eliminate unnecessary escalations, and generate lasting institutional knowledge from untapped sources like conversations, tickets, and chat threads.

“AI Incident Assistant helps our customers eliminate the chaos of complex incidents,” said Koopmans. “Instead of scrambling for answers, response teams get agentic support that anticipates needs, suggests actions, and documents outcomes.”

At the core of the BigPanda platform is the IT Knowledge Graph, a real-time intelligence engine that continuously ingests and connects data that is buried and siloed across a large enterprise. This includes various types of structured and unstructured data, such as machine telemetry, service tickets, change data, collaboration artifacts, runbooks, chat histories, and bridge call transcripts. Legacy IT systems and processes require highly structured and curated data. The IT Knowledge Graph uses AI agents that can learn from messy, incomplete, and informal inputs, mirroring how real-world teams operate.

“Traditional IT systems & processes only act on a narrow slice of observability or IT service management data,” said Resnick. “The IT Knowledge Graph gives our platform a panoramic view. It sees across silos, learns from institutional experience, and adapts in real-time, even when the data isn’t perfect.”

This breadth of context enables BigPanda to support use cases that traditional IT solutions simply can’t – from identifying incidents missed by monitoring to recommending resolutions drawn from chat threads and unlogged fixes.

The BigPanda agentic IT operations platform helps enterprises significantly reduce operational costs by targeting:

  • High personnel costs that are driven by manual L1/L2 workloads and preventable escalations.
  • High MSP spend due to incentives based on ticket volume, not incident reduction.
  • Disruption of strategic resources, as valuable engineers are pulled into triage instead of innovation.

BigPanda AI Detection and Response is generally available today, with additional agentic AI and detection capabilities coming in Summer 2025.

BigPanda AI Incident Assistant is generally available today.
 

The Latest

Pilots are everywhere, stakeholders are seeking results, businesses are pushing for new tools, and IT teams are being asked to make AI secure, reliable, and useful at scale. But as organizations move from testing AI to operationalizing it, many are discovering that the biggest barrier is not the model, the use case, or even the budget. It is the file data foundation within ...

Fast or cheap? For most of my career in engineering, speed and quality sat on opposite ends of a seesaw. The "OR" in "fast or cheap" was non-negotiable. It was expected that pushing for faster releases meant that something in quality would give way. Tightening quality controls meant the schedule slipped. Every engineering leader I know has lived some version of that tradeoff ... The seesaw is starting to level out ...

I have been building enterprise software for more than 20 years ... One thing stays true across all of it: You do not find out your foundation is wrong during the crisis. You find out when the debt comes due. For a lot of organizations, that bill is arriving now. New research ... puts hard numbers on something practitioners have been sensing for a while. The telemetry problem isn't coming. It's already here ...

The rapid growth of AI workloads is pushing traditional log management approaches to their limits, according to The State of Log Management 2026 report from Dynatrace. Modern logs have become critical to understanding, validating, and securing AI-driven decisions, helping organizations ensure reliability, compliance, and performance at scale. However, the volume and complexity of AI telemetry are overwhelming legacy tools ...

For years, secure connectivity has relied on a familiar pattern: route traffic back to centralized gateways, inspect it, and then allow access. This model worked when applications lived in a handful of data centers and users were largely confined to offices. That model is now under strain. Applications are distributed across clouds, users connect from everywhere, and real-time workloads demand performance that centralized inspection points struggle to deliver. As traffic volumes grow and latency expectations shrink, routing everything through a small number of control points has become both a performance bottleneck and a resilience risk. The future of secure connectivity requires a different approach ...

The AI experimentation phase is over, and the private cloud is where enterprise AI workloads are being deployed for security and scale, according to Private Cloud Outlook 2026, a new report from Broadcom ... 2026 marks an acceleration into a full AI tipping point. The shift is being shaped by three forces — costs, complexity, and control — that public cloud environments are increasingly failing to address for production AI at scale. Key findings from the report include ...

44% of organizations have reported an outage in the past year tied to suppressed or ignored alerts, and 78% had at least one incident where no alert was fired at all ... Engineers learned about failures from customers. That gap between what our tools report and what our customers experience is the problem DevOps teams have been quietly solving with GenAI tooling, even as most enterprises continue to run their NOCs on manual alert triage ...

Cloud outages are usually described as technical failures. When a service goes down, a dependency breaks, or a region has issues, the focus immediately shifts to infrastructure. But if you look closely at how these incidents actually unfold, the root cause is rarely the technology itself. It is almost always tied to decisions made earlier, during design, implementation, or day-to-day operations. The system behaves the way it was built. The real question is how it was built ...

77% of leaders say their teams need AI skills urgently. 64% say their organization plans to train current employees rather than hire new ones. So far, so reasonable. The part that surprised me is who's been put in charge: 34% of those leaders say IT and engineering own the AI skills mandate. Learning and Development or HR own it at 7% of organizations. That's roughly five-to-one in favor of the people who understand the tools, over the people whose actual job is teaching adults how to learn new ones ...

In the ever-evolving digital landscape, enterprises are increasingly focused on enhancing their observability stacks to gain deeper insights into their IT environments. Observability has become a cornerstone of modern IT operations, enabling organizations to monitor, diagnose, and optimize their systems with unprecedented precision. However, a critical piece of the puzzle often goes unnoticed in this transformation: IBM i ...