Blue Jeans Network unveiled a new service intelligence tool, the Blue Jeans Command Center, to help enterprise IT administrators visualize, measure, and manage their Blue Jeans service.
“In today’s cloud-centric, self-service, bring-your-own-everything world, the role of IT has changed dramatically,” said Stu Aaron, CCO at Blue Jeans Network. “With Blue Jeans Command Center, our goal is to provide service intelligence to the IT administrator to help them embrace the power of cloud-based collaboration without sacrificing the visibility, measurement, and controls they crave. As thousands of Enterprises have embraced Blue Jeans for company-wide deployments, we’ve realized that there are two key constituents for our service: the business users who conduct millions of audio, video, and web conferences on the service every month, and the IT administrators who support them. Both constituents are critical to the successful enterprise-wide deployments we’ve seen.”
With the addition of Command Center to an already-robust administrative toolset, Blue Jeans now offers the IT administrator deeper insight into service utilization, performance, and return on investment. Enterprise companies can have thousands of employees across countries and continents, so measuring adoption trends, user experience, and return on investment with hard, quantifiable data provides valuable insights into where and how to invest time and resources. Command Center delivers custom, deployment-wide intelligence to each administrator of the Blue Jeans service, with nothing to install, configure, or maintain.
While typical video and web conferencing services limit reports to a bare-bones set of historical data, Command Center gives administrators interactive graphs and detailed utilization and quality metrics on both historical and live meetings. Key features include:
- Deployment Dashboard. Top-level graphs and charts display service utilization over time, geographical participant distribution, endpoint distribution, key feature utilization, and top users or departments.
- Real-Time Metrics. Real-time meeting metrics include live meeting stats for troubleshooting like endpoint distribution and performance, in-meeting activities such as recording or content sharing, and quality metrics such as bitrate, jitter, and packet loss.
- Historical Reports. Filtered by user-definable date ranges, historical reports deliver meeting- and endpoint-level metrics, with the option to export this data to Microsoft Excel or business intelligence solutions.
Every Blue Jeans service plan includes access to the Command Center dashboard and historical reports. The optional Command Center Pro service adds real-time meeting visibility and the option to export data for analysis in Microsoft Excel or business intelligence solutions.
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