BMC Expands IL-5 Authorizations with Full ServiceOps Suite in AWS GovCloud
June 17, 2024
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BMC announced that its BMC Helix operations management portfolio has received provisional authorization for Impact Level 5 (IL-5) from the Defense Information Systems Agency (DISA).

The BMC Helix solution enables US Department of Defense (DoD) customers to accelerate their move to the cloud with comprehensive IT operations management to streamline workflows, automate tasks, and improve operational efficiencies. By achieving DISA IL-5 authorization, the BMC Helix portfolio delivered by Amazon Web Services (AWS) GovCloud meets DoD security requirements for Controlled Unclassified Information (CUI) and unclassified National Security Systems (NSS) information.

This IL-5 authorization brings the BMC Helix solution’s SaaS-based operations management capabilities to DoD customers, giving them the ability to:

- Get greater observability into complex services running on hybrid cloud

- Combine third-party observability data such as metrics, events, logs, incidents, changes, and topologies into a central IT data store

- See service health and enable best-in-class root cause isolation via auto-generated dynamic business service models

- Reduce and manage alerts to find problems faster using AI to suppress, deduplicate, and correlate events

- Gain immediate root cause isolation and recommended remediation actions

DoD customers requiring IL-5 authorization now have access to the BMC Helix suite of service and operations management (ServiceOps) capabilities, enabling them to:

- Reduce response time with real-time auto correlation of incidents and proactive problem identification

- Integrate service and operations management for major incident management and other ServiceOps use cases

- Eliminate manual effort with auto-task bundling and case assignment

- Visualize key metrics and service activity in personalized, customizable, dynamic dashboards

“At BMC, we’re dedicated to helping DoD customers serve the mission with greater operational efficiencies,” said David Sims, VP, US Public Sector at BMC. “With this announcement, BMC Helix offers end-to-end IL-5 support, including Enterprise Service Management, Discovery, Observability, and AIOps. DoD Agencies can now utilize the entire BMC Helix Service and Operations Management Suite on AWS GovCloud, including our AIOps capabilities. We’re excited about the power and flexibility this platform brings to our partners as we work together to meet the needs of the DoD.”

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