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BMC Helix 25.2 Released

BMC released BMC Helix 25.2 with updates to improve productivity and employee experience through agentic AI.

The Helix platform  improves quality of service interactions and overall operator experience with insights and automation.

The BMC Helix IT Operations Management for AIOps 25.2 release includes new and expanded AI agents to extend observability, discovery, and insights that prevent major incidents and optimize application performance.

  • BMC HelixGPT Post Mortem Analyzer provides a detailed review and summary after an incident has been resolved so that IT Operations and SRE teams can learn from past issues and their resolutions.
  • BMC HelixGPT Insight Finder provides a natural language chat interface that helps service owners and SREs dynamically generate dashboards and reports that give them the information they need about issues impacting service health.

The BMC Helix Service Management 25.2 release includes several flagship enhancements to Agentic AI.

  • Custom AI agents with BMC HelixGPT Agent Builder empower IT and line-of-business service owners and analysts to create and deploy custom agents through a flexible, no-code configuration framework.
  • BMC HelixGPT Ops Swarmer helps service and operations teams to work together in Microsoft Teams sessions launched directly from an incident record in the BMC Helix ITSM solution. The BMC HelixGPT platform evaluates previous responses to similar issues and recommends participants for the best response team to be assembled and collaborate quickly.
  • BMC HelixGPT Catalog Curator allows line-of-business and IT to create new catalog offerings using a conversational GPT interface.
  • Enhanced BMC HelixGPT Employee Navigator – now included for all BMC Helix ITSM users – extends to image file processing, enabling users to capture and submit images directly using their mobile phone camera.

"As leaders in Agentic AI, we are thrilled to bring an even broader scope of capabilities to Helix with this release," said Ryan Manning, chief product officer at BMC Helix. "Customers will be able to support their employees through enhanced Teams integration, maintain service quality when incidents occur, and adapt in complex technology environments with ease. These are differentiators that help their business thrive, and BMC Helix delivers."

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BMC Helix 25.2 Released

BMC released BMC Helix 25.2 with updates to improve productivity and employee experience through agentic AI.

The Helix platform  improves quality of service interactions and overall operator experience with insights and automation.

The BMC Helix IT Operations Management for AIOps 25.2 release includes new and expanded AI agents to extend observability, discovery, and insights that prevent major incidents and optimize application performance.

  • BMC HelixGPT Post Mortem Analyzer provides a detailed review and summary after an incident has been resolved so that IT Operations and SRE teams can learn from past issues and their resolutions.
  • BMC HelixGPT Insight Finder provides a natural language chat interface that helps service owners and SREs dynamically generate dashboards and reports that give them the information they need about issues impacting service health.

The BMC Helix Service Management 25.2 release includes several flagship enhancements to Agentic AI.

  • Custom AI agents with BMC HelixGPT Agent Builder empower IT and line-of-business service owners and analysts to create and deploy custom agents through a flexible, no-code configuration framework.
  • BMC HelixGPT Ops Swarmer helps service and operations teams to work together in Microsoft Teams sessions launched directly from an incident record in the BMC Helix ITSM solution. The BMC HelixGPT platform evaluates previous responses to similar issues and recommends participants for the best response team to be assembled and collaborate quickly.
  • BMC HelixGPT Catalog Curator allows line-of-business and IT to create new catalog offerings using a conversational GPT interface.
  • Enhanced BMC HelixGPT Employee Navigator – now included for all BMC Helix ITSM users – extends to image file processing, enabling users to capture and submit images directly using their mobile phone camera.

"As leaders in Agentic AI, we are thrilled to bring an even broader scope of capabilities to Helix with this release," said Ryan Manning, chief product officer at BMC Helix. "Customers will be able to support their employees through enhanced Teams integration, maintain service quality when incidents occur, and adapt in complex technology environments with ease. These are differentiators that help their business thrive, and BMC Helix delivers."

The Latest

An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...

Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...

In March, New Relic published the State of Observability for Media and Entertainment Report to share insights, data, and analysis into the adoption and business value of observability across the media and entertainment industry. Here are six key takeaways from the report ...

Regardless of their scale, business decisions often take time, effort, and a lot of back-and-forth discussion to reach any sort of actionable conclusion ... Any means of streamlining this process and getting from complex problems to optimal solutions more efficiently and reliably is key. How can organizations optimize their decision-making to save time and reduce excess effort from those involved? ...

As enterprises accelerate their cloud adoption strategies, CIOs are routinely exceeding their cloud budgets — a concern that's about to face additional pressure from an unexpected direction: uncertainty over semiconductor tariffs. The CIO Cloud Trends Survey & Report from Azul reveals the extent continued cloud investment despite cost overruns, and how organizations are attempting to bring spending under control ...

Image
Azul

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...