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BMC Helix 25.2 Released

BMC released BMC Helix 25.2 with updates to improve productivity and employee experience through agentic AI.

The Helix platform  improves quality of service interactions and overall operator experience with insights and automation.

The BMC Helix IT Operations Management for AIOps 25.2 release includes new and expanded AI agents to extend observability, discovery, and insights that prevent major incidents and optimize application performance.

  • BMC HelixGPT Post Mortem Analyzer provides a detailed review and summary after an incident has been resolved so that IT Operations and SRE teams can learn from past issues and their resolutions.
  • BMC HelixGPT Insight Finder provides a natural language chat interface that helps service owners and SREs dynamically generate dashboards and reports that give them the information they need about issues impacting service health.

The BMC Helix Service Management 25.2 release includes several flagship enhancements to Agentic AI.

  • Custom AI agents with BMC HelixGPT Agent Builder empower IT and line-of-business service owners and analysts to create and deploy custom agents through a flexible, no-code configuration framework.
  • BMC HelixGPT Ops Swarmer helps service and operations teams to work together in Microsoft Teams sessions launched directly from an incident record in the BMC Helix ITSM solution. The BMC HelixGPT platform evaluates previous responses to similar issues and recommends participants for the best response team to be assembled and collaborate quickly.
  • BMC HelixGPT Catalog Curator allows line-of-business and IT to create new catalog offerings using a conversational GPT interface.
  • Enhanced BMC HelixGPT Employee Navigator – now included for all BMC Helix ITSM users – extends to image file processing, enabling users to capture and submit images directly using their mobile phone camera.

"As leaders in Agentic AI, we are thrilled to bring an even broader scope of capabilities to Helix with this release," said Ryan Manning, chief product officer at BMC Helix. "Customers will be able to support their employees through enhanced Teams integration, maintain service quality when incidents occur, and adapt in complex technology environments with ease. These are differentiators that help their business thrive, and BMC Helix delivers."

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BMC Helix 25.2 Released

BMC released BMC Helix 25.2 with updates to improve productivity and employee experience through agentic AI.

The Helix platform  improves quality of service interactions and overall operator experience with insights and automation.

The BMC Helix IT Operations Management for AIOps 25.2 release includes new and expanded AI agents to extend observability, discovery, and insights that prevent major incidents and optimize application performance.

  • BMC HelixGPT Post Mortem Analyzer provides a detailed review and summary after an incident has been resolved so that IT Operations and SRE teams can learn from past issues and their resolutions.
  • BMC HelixGPT Insight Finder provides a natural language chat interface that helps service owners and SREs dynamically generate dashboards and reports that give them the information they need about issues impacting service health.

The BMC Helix Service Management 25.2 release includes several flagship enhancements to Agentic AI.

  • Custom AI agents with BMC HelixGPT Agent Builder empower IT and line-of-business service owners and analysts to create and deploy custom agents through a flexible, no-code configuration framework.
  • BMC HelixGPT Ops Swarmer helps service and operations teams to work together in Microsoft Teams sessions launched directly from an incident record in the BMC Helix ITSM solution. The BMC HelixGPT platform evaluates previous responses to similar issues and recommends participants for the best response team to be assembled and collaborate quickly.
  • BMC HelixGPT Catalog Curator allows line-of-business and IT to create new catalog offerings using a conversational GPT interface.
  • Enhanced BMC HelixGPT Employee Navigator – now included for all BMC Helix ITSM users – extends to image file processing, enabling users to capture and submit images directly using their mobile phone camera.

"As leaders in Agentic AI, we are thrilled to bring an even broader scope of capabilities to Helix with this release," said Ryan Manning, chief product officer at BMC Helix. "Customers will be able to support their employees through enhanced Teams integration, maintain service quality when incidents occur, and adapt in complex technology environments with ease. These are differentiators that help their business thrive, and BMC Helix delivers."

The Latest

As businesses increasingly rely on high-performance applications to deliver seamless user experiences, the demand for fast, reliable, and scalable data storage systems has never been greater. Redis — an open-source, in-memory data structure store — has emerged as a popular choice for use cases ranging from caching to real-time analytics. But with great performance comes the need for vigilant monitoring ...

Kubernetes was not initially designed with AI's vast resource variability in mind, and the rapid rise of AI has exposed Kubernetes limitations, particularly when it comes to cost and resource efficiency. Indeed, AI workloads differ from traditional applications in that they require a staggering amount and variety of compute resources, and their consumption is far less consistent than traditional workloads ... Considering the speed of AI innovation, teams cannot afford to be bogged down by these constant infrastructure concerns. A solution is needed ...

AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...