BMC introduced BMC Remedy with Smart IT, an intelligent and mobile IT service management (ITSM) solution that revolutionizes the IT service desk experience.
The BMC Remedy with Smart IT solution takes full advantage of advancements in user experience, combined with the trusted back-end of the Remedy IT Service Management Suite of products to bring service workers new levels of productivity, effectiveness and customer satisfaction.
Last February, BMC launched MyIT 2.0, an innovative application that has empowered more than one million people to manage their own IT needs through an intuitive, collaborative mobile and social experience. Now, with the launch of Smart IT, BMC fills the back-office piece of the IT transformation equation and together, these intuitive solutions provide the best user experience for the people in IT and the consumers of IT.
“IT has often been left behind when it comes to a compelling, modern use of technology,” said Robin Purohit, president of the service support business at BMC. “Today BMC is changing this paradigm and recognizing IT service desk employees as the first-line enablers of employee productivity. By extending Smart IT to the back-office, IT workers can now realize the same engaging, transformational experience that MyIT brings to the consumers of IT services.”
Powered by the BMC Remedy IT Service Management Suite solution, the market-leading ITSM solution, Smart IT provides a first of its kind intelligent, collaborative and real-time service experience with modern features such as:
- Mobility: Smart IT treats mobility as fully strategic, allowing access to comprehensive capabilities via mobile devices, to enable faster remote service delivery.
- Intelligent Interaction: Proactively populating customer profile data and dynamic resource suggestions in a single smart field, Smart IT enables IT professionals to see the complete view of the consumer and deliver a more personal experience quickly, improving overall satisfaction and the cost of service.
- Social: Smart IT delivers social discussion tools, personalized profiles, and collaborative editing to create a platform of teamwork and sharing that quickens issue resolution and speeds new staff ramp up times.
The BMC Remedy with Smart IT solution is immediately available with no additional license fees to existing Remedy customers (version 7.6.04 SP2 or above).
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