BMC introduced BMC Remedy with Smart IT, an intelligent and mobile IT service management (ITSM) solution that revolutionizes the IT service desk experience.
The BMC Remedy with Smart IT solution takes full advantage of advancements in user experience, combined with the trusted back-end of the Remedy IT Service Management Suite of products to bring service workers new levels of productivity, effectiveness and customer satisfaction.
Last February, BMC launched MyIT 2.0, an innovative application that has empowered more than one million people to manage their own IT needs through an intuitive, collaborative mobile and social experience. Now, with the launch of Smart IT, BMC fills the back-office piece of the IT transformation equation and together, these intuitive solutions provide the best user experience for the people in IT and the consumers of IT.
“IT has often been left behind when it comes to a compelling, modern use of technology,” said Robin Purohit, president of the service support business at BMC. “Today BMC is changing this paradigm and recognizing IT service desk employees as the first-line enablers of employee productivity. By extending Smart IT to the back-office, IT workers can now realize the same engaging, transformational experience that MyIT brings to the consumers of IT services.”
Powered by the BMC Remedy IT Service Management Suite solution, the market-leading ITSM solution, Smart IT provides a first of its kind intelligent, collaborative and real-time service experience with modern features such as:
- Mobility: Smart IT treats mobility as fully strategic, allowing access to comprehensive capabilities via mobile devices, to enable faster remote service delivery.
- Intelligent Interaction: Proactively populating customer profile data and dynamic resource suggestions in a single smart field, Smart IT enables IT professionals to see the complete view of the consumer and deliver a more personal experience quickly, improving overall satisfaction and the cost of service.
- Social: Smart IT delivers social discussion tools, personalized profiles, and collaborative editing to create a platform of teamwork and sharing that quickens issue resolution and speeds new staff ramp up times.
The BMC Remedy with Smart IT solution is immediately available with no additional license fees to existing Remedy customers (version 7.6.04 SP2 or above).
The Latest
An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...
Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...
In March, New Relic published the State of Observability for Media and Entertainment Report to share insights, data, and analysis into the adoption and business value of observability across the media and entertainment industry. Here are six key takeaways from the report ...
Regardless of their scale, business decisions often take time, effort, and a lot of back-and-forth discussion to reach any sort of actionable conclusion ... Any means of streamlining this process and getting from complex problems to optimal solutions more efficiently and reliably is key. How can organizations optimize their decision-making to save time and reduce excess effort from those involved? ...
As enterprises accelerate their cloud adoption strategies, CIOs are routinely exceeding their cloud budgets — a concern that's about to face additional pressure from an unexpected direction: uncertainty over semiconductor tariffs. The CIO Cloud Trends Survey & Report from Azul reveals the extent continued cloud investment despite cost overruns, and how organizations are attempting to bring spending under control ...
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...
In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...