BMC Software's Remedy IT Service Management Suite was awarded the PinkVERIFY IT Infrastructure Library (ITIL) V3 certification by Pink Elephant.
“The PinkVERIFY program was created to help ITSM practitioners identify software tools that would support their aims to embrace the best practices described in the ITIL framework,” said David Ratcliffe, President, Pink Elephant. “As the first vendor to be awarded PinkVERIFY ITIL V3 certification for their Remedy IT Service Management Suite in 2008, we congratulate BMC on achieving another important milestone. The PinkVERIFY stamp of approval shows the industry at large that BMC continues to demonstrate a strong commitment to supporting the latest ITSM practices with their state-of-the-art technologies.”
To obtain certification, the Remedy IT Service Management Suite was assessed against ITIL terminology, definitions, functionality and workflow requirements by an experienced Pink Elephant consultant with the highest level of ITIL certification. This assessment confirmed compatibility with the following 11 ITIL V3 processes:
* Incident Management
* Problem Management
* Change Management
* Service Asset & Configuration
* Release & Deployment Management
* Request Fulfillment
* Event Management
* Service Level Management
* Service Catalog Management
* Knowledge Management
* Availability Management
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