To capitalize on the European demand for cloud, long-time allies BMC Software and Capgemini have significantly expanded their relationship to help European customers accelerate cloud adoption while also satisfying EU regulations concerning security, privacy and energy consumption.
* Locally Hosted Clouds -- Capgemini’s outsourced infrastructure customers in Europe will now have the option to move from their existing IT service desk solution to a new BMC Remedy OnDemand solution, a highly standardized, subscription-based cloud service. This solution, which will help reduce key security and privacy concerns by leveraging locally hosted cloud environments.
* Rapid Cost Savings -- Capgemini and BMC will be able to quickly cut the overall cost of IT service management for more than 200 Capgemini outsourced infrastructure customers in Europe, as well as enable greater flexibility and innovation via Remedy OnDemand’s differentiated mobile and social capabilities.
* Shared Services Capabilities -- Through a strong, joint go-to-market strategy, BMC will host Remedy OnDemand at one of Capgemini’s European datacenters, and together, the companies will provide shared services capabilities to Capgemini customers via a joint center of excellence. BMC Global Services also will team with Capgemini to deliver ITSM (IT Service Management) and BSM (Business Service Management) services.
“BMC Remedy OnDemand speeds up our ability to roll out new IT services and resolve incidents while reducing the overall cost of service management deployments,” said Steve Wanklin, Capgemini’s senior vice president and head of global operations of Infrastructure Services.
“As a market leader in the Software-as-a-Service, we are proud that BMC has trusted us to be their infrastructure provider of choice for the European market. We feel that the combination of BMC technology and Capgemini services will enhance our leading position in service management and integration here in Europe.”
Paul Avenant, BMC’s president for Enterprise Service Management, said: “This elevated go-to-market partnership makes BMC the largest provider of cloud-based IT service management solutions in Europe, with Capgemini becoming the largest global partner for BMC Remedy OnDemand. We believe that this expanded partnership between two proven market leaders will enable our customers to dramatically reduce their IT operations costs, while fully meeting the regulatory requirements around security, privacy and energy consumption.”
The Latest
From smart factories and autonomous vehicles to real-time analytics and intelligent building systems, the demand for instant, local data processing is exploding. To meet these needs, organizations are leaning into edge computing. The promise? Faster performance, reduced latency and less strain on centralized infrastructure. But there's a catch: Not every network is ready to support edge deployments ...
Every digital customer interaction, every cloud deployment, and every AI model depends on the same foundation: the ability to see, understand, and act on data in real time ... Recent data from Splunk confirms that 74% of the business leaders believe observability is essential to monitoring critical business processes, and 66% feel it's key to understanding user journeys. Because while the unknown is inevitable, observability makes it manageable. Let's explore why ...
Organizations that perform regular audits and assessments of AI system performance and compliance are over three times more likely to achieve high GenAI value than organizations that do not, according to a survey by Gartner ...
Kubernetes has become the backbone of cloud infrastructure, but it's also one of its biggest cost drivers. Recent research shows that 98% of senior IT leaders say Kubernetes now drives cloud spend, yet 91% still can't optimize it effectively. After years of adoption, most organizations have moved past discovery. They know container sprawl, idle resources and reactive scaling inflate costs. What they don't know is how to fix it ...
Artificial intelligence is no longer a future investment. It's already embedded in how we work — whether through copilots in productivity apps, real-time transcription tools in meetings, or machine learning models fueling analytics and personalization. But while enterprise adoption accelerates, there's one critical area many leaders have yet to examine: Can your network actually support AI at the speed your users expect? ...
The more technology businesses invest in, the more potential attack surfaces they have that can be exploited. Without the right continuity plans in place, the disruptions caused by these attacks can bring operations to a standstill and cause irreparable damage to an organization. It's essential to take the time now to ensure your business has the right tools, processes, and recovery initiatives in place to weather any type of IT disaster that comes up. Here are some effective strategies you can follow to achieve this ...
In today's fast-paced AI landscape, CIOs, IT leaders, and engineers are constantly challenged to manage increasingly complex and interconnected systems. The sheer scale and velocity of data generated by modern infrastructure can be overwhelming, making it difficult to maintain uptime, prevent outages, and create a seamless customer experience. This complexity is magnified by the industry's shift towards agentic AI ...
In MEAN TIME TO INSIGHT Episode 19, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA explains the cause of the AWS outage in October ...
The explosion of generative AI and machine learning capabilities has fundamentally changed the conversation around cloud migration. It's no longer just about modernization or cost savings — it's about being able to compete in a market where AI is rapidly becoming table stakes. Companies that can't quickly spin up AI workloads, feed models with data at scale, or experiment with new capabilities are falling behind faster than ever before. But here's what I'm seeing: many organizations want to capitalize on AI, but they're stuck ...
On September 16, the world celebrated the 10th annual IT Pro Day, giving companies a chance to laud the professionals who serve as the backbone to almost every successful business across the globe. Despite the growing importance of their roles, many IT pros still work in the background and often go underappreciated ...