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BMC Software and Capgemini Expand European Partnership

To capitalize on the European demand for cloud, long-time allies BMC Software and Capgemini have significantly expanded their relationship to help European customers accelerate cloud adoption while also satisfying EU regulations concerning security, privacy and energy consumption.

* Locally Hosted Clouds -- Capgemini’s outsourced infrastructure customers in Europe will now have the option to move from their existing IT service desk solution to a new BMC Remedy OnDemand solution, a highly standardized, subscription-based cloud service. This solution, which will help reduce key security and privacy concerns by leveraging locally hosted cloud environments.

* Rapid Cost Savings -- Capgemini and BMC will be able to quickly cut the overall cost of IT service management for more than 200 Capgemini outsourced infrastructure customers in Europe, as well as enable greater flexibility and innovation via Remedy OnDemand’s differentiated mobile and social capabilities.

* Shared Services Capabilities -- Through a strong, joint go-to-market strategy, BMC will host Remedy OnDemand at one of Capgemini’s European datacenters, and together, the companies will provide shared services capabilities to Capgemini customers via a joint center of excellence. BMC Global Services also will team with Capgemini to deliver ITSM (IT Service Management) and BSM (Business Service Management) services.

“BMC Remedy OnDemand speeds up our ability to roll out new IT services and resolve incidents while reducing the overall cost of service management deployments,” said Steve Wanklin, Capgemini’s senior vice president and head of global operations of Infrastructure Services.

“As a market leader in the Software-as-a-Service, we are proud that BMC has trusted us to be their infrastructure provider of choice for the European market. We feel that the combination of BMC technology and Capgemini services will enhance our leading position in service management and integration here in Europe.”

Paul Avenant, BMC’s president for Enterprise Service Management, said: “This elevated go-to-market partnership makes BMC the largest provider of cloud-based IT service management solutions in Europe, with Capgemini becoming the largest global partner for BMC Remedy OnDemand. We believe that this expanded partnership between two proven market leaders will enable our customers to dramatically reduce their IT operations costs, while fully meeting the regulatory requirements around security, privacy and energy consumption.”

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BMC Software and Capgemini Expand European Partnership

To capitalize on the European demand for cloud, long-time allies BMC Software and Capgemini have significantly expanded their relationship to help European customers accelerate cloud adoption while also satisfying EU regulations concerning security, privacy and energy consumption.

* Locally Hosted Clouds -- Capgemini’s outsourced infrastructure customers in Europe will now have the option to move from their existing IT service desk solution to a new BMC Remedy OnDemand solution, a highly standardized, subscription-based cloud service. This solution, which will help reduce key security and privacy concerns by leveraging locally hosted cloud environments.

* Rapid Cost Savings -- Capgemini and BMC will be able to quickly cut the overall cost of IT service management for more than 200 Capgemini outsourced infrastructure customers in Europe, as well as enable greater flexibility and innovation via Remedy OnDemand’s differentiated mobile and social capabilities.

* Shared Services Capabilities -- Through a strong, joint go-to-market strategy, BMC will host Remedy OnDemand at one of Capgemini’s European datacenters, and together, the companies will provide shared services capabilities to Capgemini customers via a joint center of excellence. BMC Global Services also will team with Capgemini to deliver ITSM (IT Service Management) and BSM (Business Service Management) services.

“BMC Remedy OnDemand speeds up our ability to roll out new IT services and resolve incidents while reducing the overall cost of service management deployments,” said Steve Wanklin, Capgemini’s senior vice president and head of global operations of Infrastructure Services.

“As a market leader in the Software-as-a-Service, we are proud that BMC has trusted us to be their infrastructure provider of choice for the European market. We feel that the combination of BMC technology and Capgemini services will enhance our leading position in service management and integration here in Europe.”

Paul Avenant, BMC’s president for Enterprise Service Management, said: “This elevated go-to-market partnership makes BMC the largest provider of cloud-based IT service management solutions in Europe, with Capgemini becoming the largest global partner for BMC Remedy OnDemand. We believe that this expanded partnership between two proven market leaders will enable our customers to dramatically reduce their IT operations costs, while fully meeting the regulatory requirements around security, privacy and energy consumption.”

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Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

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In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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