BMC unveiled a new strategic initiative called “Living IT,” and waves of new product announcements designed to support IT as the foundation of businesses’ digital transformation through high-speed digital innovation and industrialization.
The "Living IT” initiative seeks to create an entirely new technology experience for employees and IT managers through smart, next-generation social and collaboration tools that enhance productivity, simplify administrative tasks and enable digital services that directly engage customers, partners and stakeholders. By matching technology to human behavior in this way, BMC helps organizations bring IT to life by enhancing their existing systems, driving agility and speed, and creating greater customer value.
“This is a very exciting day for BMC – and a bold stake in the ground about the future of IT and digital business,” said Bob Beauchamp, BMC’s chairman and CEO. “In today’s market, companies need to rapidly transform their business models and technology systems to better compete. People are at the heart of that change. Our new solutions will enable customers to innovate faster, automate more, and better manage cost and complexity in an incredibly dynamic world.”
BMC’s Living IT initiative is rooted in a small “skunk works” style project launched in 2012 by BMC technology leaders designed to re-think how IT management software works and create new approaches to solving modern IT challenges. This led to the development and launch of MyIT, a ground-breaking application that has empowered one million people to personalize their IT experience through easy, natural, mobile and social interactions. Through the Living IT initiative, BMC has extended this experience-driven approach to its broader technology portfolio, yielding new products that bring the personal experience to IT managers, while delivering new approaches to automation and IT analytics.
In support of the new initiative, BMC today launched several new products and methodologies – available immediately – that are designed to help IT accelerate digital innovation and “industrialize” core IT operations:
- BMC Remedy with Smart IT: The BMC Remedy with SmartIT product is the industry’s first full-featured ITSM solution that offers IT professionals an intelligent, mobile and beautiful user experience, enabling them to tap mobile and social technologies for better service delivery while providing intuitive access to technology across the enterprise.
- BMC TrueSight: BMC is launching a brand new product family – TrueSight – that combines multiple BMC products with new IT analytics capabilities to optimize service levels, reduce ownership costs and improve IT productivity, while dramatically improving the experience for employees.
- Smartflow Solutions: Digital workflow cannot be fully addressed by individual products from any one company, so BMC has developed a new family of “Smartflow Solutions” – industrial-grade integrated solutions that are built on top of BMC products to combine the collective power of multiple management applications so that IT can simplify complex tasks and exploit new relationships between teams, systems, and information.
- Automation Passport: Automation is fundamental to the digital enterprise. To that end, BMC has unveiled a new automation framework derived from best practices across more than 1,000 BMC automation customers. The new Automation Passport framework offers tools to develop custom automation roadmaps, guidelines to maximize automation value, and access to BMC’s new Automation Center of Excellence laboratory.
The Latest
Like most digital transformation shifts, organizations often prioritize productivity and leave security and observability to keep pace. This usually translates to both the mass implementation of new technology and fragmented monitoring and observability (M&O) tooling. In the era of AI and varied cloud architecture, a disparate observability function can be dangerous. IT teams will lack a complete picture of their IT environment, making it harder to diagnose issues while slowing down mean time to resolve (MTTR). In fact, according to recent data from the SolarWinds State of Monitoring & Observability Report, 77% of IT personnel said the lack of visibility across their on-prem and cloud architecture was an issue ...
In MEAN TIME TO INSIGHT Episode 23, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the NetOps labor shortage ...
Technology management is evolving, and in turn, so is the scope of FinOps. The FinOps Foundation recently updated their mission statement from "advancing the people who manage the value of cloud" to "advancing the people who manage the value of technology." This seemingly small change solidifies a larger evolution: FinOps practitioners have organically expanded to be focused on more than just cloud cost optimization. Today, FinOps teams are largely — and quickly — expanding their job descriptions, evolving into a critical function for managing the full value of technology ...
Enterprises are under pressure to scale AI quickly. Yet despite considerable investment, adoption continues to stall. One of the most overlooked reasons is vendor sprawl ... In reality, no organization deliberately sets out to create sprawling vendor ecosystems. More often, complexity accumulates over time through well-intentioned initiatives, such as enterprise-wide digital transformation efforts, point solutions, or decentralized sourcing strategies ...
Nearly every conversation about AI eventually circles back to compute. GPUs dominate the headlines while cloud platforms compete for workloads and model benchmarks drive investment decisions. But underneath that noise, a quieter infrastructure challenge is taking shape. The real bottleneck in enterprise AI is not processing power, it is the ability to store, manage and retrieve the relentless volumes of data that AI systems generate, consume and multiply ...
The 2026 Observability Survey from Grafana Labs paints a vivid picture of an industry maturing fast, where AI is welcomed with careful conditions, SaaS economics are reshaping spending decisions, complexity remains a defining challenge, and open standards continue to underpin it all ...
The observability industry has an evolving relationship with AI. We're not skeptics, but it's clear that trust in AI must be earned ... In Grafana Labs' annual Observability Survey, 92% said they see real value in AI surfacing anomalies before they cause downtime. Another 91% endorsed AI for forecasting and root cause analysis. So while the demand is there, customers need it to be trustworthy, as the survey also found that the practitioners most enthusiastic about AI are also the most insistent on explainability ...
In the modern enterprise, the conversation around AI has moved past skepticism toward a stage of active adoption. According to our 2026 State of IT Trends Report: The Human Side of Autonomous AI, nearly 90% of IT professionals view AI as a net positive, and this optimism is well-founded. We are seeing agentic AI move beyond simple automation to actively streamlining complex data insights and eliminating the manual toil that has long hindered innovation. However, as we integrate these autonomous agents into our ecosystems, the fundamental DNA of the IT role is evolving ...
AI workloads require an enormous amount of computing power ... What's also becoming abundantly clear is just how quickly AI's computing needs are leading to enterprise systems failure. According to Cockroach Labs' State of AI Infrastructure 2026 report, enterprise systems are much closer to failure than their organizations realize. The report ... suggests AI scale could cause widespread failures in as little as one year — making it a clear risk for business performance and reliability.
The quietest week your engineering team has ever had might also be its best. No alarms going off. No escalations. No frantic Teams or Slack threads at 2 a.m. Everything humming along exactly as it should. And somewhere in a leadership meeting, someone looks at the metrics dashboard, sees a flat line of incidents and says: "Seems like things are pretty calm over there. Do we really need all those people?" ... I've spent many years in engineering, and this pattern keeps repeating ...