BSM: Looking at the Small Picture
August 24, 2011
Pete Goldin
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BSMdigest often looks at the big picture of BSM, like where the market is going. But the August 2011 issue of BSMdigest is looking at the small picture – the screen right in front of you. The dashboards. The alerts. The mobile apps. The many ways you interface with your BSM, ITSM, APM, BTM and related technologies.

This issue of BSMdigest is about the day to day interaction that you have with the technology – your user experience with BSM related products – which should be a key consideration when selecting the right tools. An application may have layers of amazing functionality, but if you can't access it easily, consume it realistically and act on the information effectively, what good is it at the end of the day?

So this month we are exploring the ways you interface with your BSM-related technologies, with educational input from industry leaders:

BMC outlines the 7 Laws of Mobile Enterprise Applications and how they relate to service management.

Compuware unveils the Five Dashboard Must-Haves for BSM.

Zenoss explains how to gain actionable alerting for the cloud and dynamic data center in Weathering Event Storms and Alert Floods.

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