Businesses Struggle to Enter New Digital Era
New survey reveals only 12% of today’s enterprises have fully transitioned to modern tools
October 30, 2019
Share this

Enterprises depending exclusively on legacy monitoring tools are falling behind in business agility and operational efficiency, according to a new study, Prevalence of Legacy Tools Paralyzes Enterprises' Ability to Innovate, commissioned by Sciencelogic and conducted by Forrester Consulting.

The report says organizations with disjointed and outdated IT offerings that utilize legacy tools and strategies are trapped in a perpetual survival mode and unable to innovate.

Only 12% of respondents report having fully transitioned to modern monitoring tools, with 37% still relying exclusively on legacy tools keeping them stuck in a digital deadlock.

Respondents also revealed that legacy toolsets remain prevalent in their IT ecosystem, further relaying the negative implications of legacy IT vendors and tools that undermine service resilience, fast mean-time-to resolution, and the ability to automate to scale.

86% said they still use at least one legacy tool, which is actively exposing their business to negative impacts including high costs of IT support, service degradation, and increased security risks.

Top findings from the study include:

■ One third (33%) of companies are using 20 or more infrastructure and application monitoring tools that contribute to IT complexity

■ Legacy tools are causing long service disruptions and poor customer experience, while not supporting the shift to hybrid-cloud environments or new application architectures

■ End-to-end visibility into IT assets across hybrid architectures was named as a significant technical benefit of AIOps by 49% of respondents

■ 68% of decision-makers cite business agility as the top driver for changes in IT operations

The Opportunity Ahead

Mature enterprises are attempting to match their digital-native counterparts by adopting cloud-based architectures, but continue to fall short, as many modern tools are unable to manage outdated legacy systems.

To address IT visibility and remediation challenges, over two-thirds (68%) of companies surveyed have plans to invest in AIOps-enabled monitoring solutions over the next 12 months. These solutions apply AI/ML-driven analytics to business and operations data to make correlations and provide real-time insights that allow IT operations teams to resolve incidents faster–and avoid incidents altogether.

IT decision-makers reported that the major benefits of AIOps solutions include increased operational efficiency and business agility, as well as reduced cost of downtime.

"Enterprises that operate on dozens of legacy vendor tools are siloing the view of their IT environment, leading to prolonged service disruptions, issues with incident resolution, and ultimately, providing for a poor customer experience. These 'survival mode enterprises' have little chance of getting ahead of the agility curve and are in real danger of being left behind," said Dave Link, founder and CEO of ScienceLogic. "As the adoption of newer technologies like containers and microservices continues to rise, forward-thinking companies will drive extensive automation with artificial intelligence and machine learning algorithms. This study shows that companies will need to adopt innovations like AIOps to ensure a successful modernization and automation journey."

"These enterprises are starting to take the leap to modernize their IT environment, however, survival will require a cultural shift in how people and organizations understand the flow and impact of clean data as part of a broader strategy towards automation," Link added. "The reality is that those who have not started are already behind, but it is not too late to future-proof your IT systems and teams so they may focus on innovative advancements to propel your enterprise to market success."

Methodology: Survey respondents included IT decision makers and leaders from large organizations. Respondents have influence over or are the decision maker for their organization's infrastructure and application monitoring. The custom survey was completed in July 2019.

Share this

The Latest

September 27, 2023

Navigating observability pricing models can be compared to solving a perplexing puzzle which includes financial variables and contractual intricacies. Predicting all potential costs in advance becomes an elusive endeavor, exemplified by a recent eye-popping $65 million observability bill ...

September 26, 2023

Generative AI may be a great tool for the enterprise to help drive further innovation and meaningful work, but it also runs the risk of generating massive amounts of spam that will counteract its intended benefits. From increased AI spam bots to data maintenance due to large volumes of outputs, enterprise AI applications can create a cascade of issues that end up detracting from productivity gains ...

September 25, 2023

A long-running study of DevOps practices ... suggests that any historical gains in MTTR reduction have now plateaued. For years now, the time it takes to restore services has stayed about the same: less than a day for high performers but up to a week for middle-tier teams and up to a month for laggards. The fact that progress is flat despite big investments in people, tools and automation is a cause for concern ...

September 21, 2023

Companies implementing observability benefit from increased operational efficiency, faster innovation, and better business outcomes overall, according to 2023 IT Trends Report: Lessons From Observability Leaders, a report from SolarWinds ...

September 20, 2023

IT leaders are driving an increasing number of automation initiatives as a way to stay competitive, reduce costs and scale as they navigate an unpredictable social and economic environment, according to the 2023 State of Automation in IT survey conducted by Jitterbit ...

September 19, 2023

Customer loyalty is changing as retailers get increasingly competitive. More than 75% of consumers say they would end business with a company after a single bad customer experience. This means that just one price discrepancy, inventory mishap or checkout issue in a physical or digital store, could have customers running out to the next store that can provide them with better service. Retailers must be able to predict business outages in advance, and act proactively before an incident occurs, impacting customer experience ...

September 18, 2023
Digital transformation is key to ensuring companies keep up with the competitive market landscape. Putting digital at the core of a business can significantly reduce operating expenses and inefficiencies. However, this process often means changing the way internal teams work with one another. To help with the transition, this blog offers chief experience officers (CXOs) advice on how to lead a successful digital transformation project ...
September 14, 2023

Earlier this year, New Relic conducted a study on observability ... The 2023 Observability Forecast reveals observability's impact on the lives of technical professionals and businesses' bottom lines. Here are 10 key takeaways from the forecast ...

September 13, 2023
On September 10, MGM Resorts experienced what it called a "cybersecurity issue" that had a major impact on the company's systems, showing how cyberattacks can bring down applications, ultimately causing problems for a company in many ways ...
September 12, 2023

Only 33% of executives are "very confident" in their ability to operate in a public cloud environment, according to the 2023 State of CloudOps report from NetApp. This represents an increase from 2022 when only 21% reported feeling very confident ...