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Businesses Struggle to Enter New Digital Era

New survey reveals only 12% of today’s enterprises have fully transitioned to modern tools

Enterprises depending exclusively on legacy monitoring tools are falling behind in business agility and operational efficiency, according to a new study, Prevalence of Legacy Tools Paralyzes Enterprises' Ability to Innovate, commissioned by Sciencelogic and conducted by Forrester Consulting.

The report says organizations with disjointed and outdated IT offerings that utilize legacy tools and strategies are trapped in a perpetual survival mode and unable to innovate.

Only 12% of respondents report having fully transitioned to modern monitoring tools, with 37% still relying exclusively on legacy tools keeping them stuck in a digital deadlock.

Respondents also revealed that legacy toolsets remain prevalent in their IT ecosystem, further relaying the negative implications of legacy IT vendors and tools that undermine service resilience, fast mean-time-to resolution, and the ability to automate to scale.

86% said they still use at least one legacy tool, which is actively exposing their business to negative impacts including high costs of IT support, service degradation, and increased security risks.

Top findings from the study include:

■ One third (33%) of companies are using 20 or more infrastructure and application monitoring tools that contribute to IT complexity

■ Legacy tools are causing long service disruptions and poor customer experience, while not supporting the shift to hybrid-cloud environments or new application architectures

■ End-to-end visibility into IT assets across hybrid architectures was named as a significant technical benefit of AIOps by 49% of respondents

■ 68% of decision-makers cite business agility as the top driver for changes in IT operations

The Opportunity Ahead

Mature enterprises are attempting to match their digital-native counterparts by adopting cloud-based architectures, but continue to fall short, as many modern tools are unable to manage outdated legacy systems.

To address IT visibility and remediation challenges, over two-thirds (68%) of companies surveyed have plans to invest in AIOps-enabled monitoring solutions over the next 12 months. These solutions apply AI/ML-driven analytics to business and operations data to make correlations and provide real-time insights that allow IT operations teams to resolve incidents faster–and avoid incidents altogether.

IT decision-makers reported that the major benefits of AIOps solutions include increased operational efficiency and business agility, as well as reduced cost of downtime.

"Enterprises that operate on dozens of legacy vendor tools are siloing the view of their IT environment, leading to prolonged service disruptions, issues with incident resolution, and ultimately, providing for a poor customer experience. These 'survival mode enterprises' have little chance of getting ahead of the agility curve and are in real danger of being left behind," said Dave Link, founder and CEO of ScienceLogic. "As the adoption of newer technologies like containers and microservices continues to rise, forward-thinking companies will drive extensive automation with artificial intelligence and machine learning algorithms. This study shows that companies will need to adopt innovations like AIOps to ensure a successful modernization and automation journey."

"These enterprises are starting to take the leap to modernize their IT environment, however, survival will require a cultural shift in how people and organizations understand the flow and impact of clean data as part of a broader strategy towards automation," Link added. "The reality is that those who have not started are already behind, but it is not too late to future-proof your IT systems and teams so they may focus on innovative advancements to propel your enterprise to market success."

Methodology: Survey respondents included IT decision makers and leaders from large organizations. Respondents have influence over or are the decision maker for their organization's infrastructure and application monitoring. The custom survey was completed in July 2019.

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Businesses Struggle to Enter New Digital Era

New survey reveals only 12% of today’s enterprises have fully transitioned to modern tools

Enterprises depending exclusively on legacy monitoring tools are falling behind in business agility and operational efficiency, according to a new study, Prevalence of Legacy Tools Paralyzes Enterprises' Ability to Innovate, commissioned by Sciencelogic and conducted by Forrester Consulting.

The report says organizations with disjointed and outdated IT offerings that utilize legacy tools and strategies are trapped in a perpetual survival mode and unable to innovate.

Only 12% of respondents report having fully transitioned to modern monitoring tools, with 37% still relying exclusively on legacy tools keeping them stuck in a digital deadlock.

Respondents also revealed that legacy toolsets remain prevalent in their IT ecosystem, further relaying the negative implications of legacy IT vendors and tools that undermine service resilience, fast mean-time-to resolution, and the ability to automate to scale.

86% said they still use at least one legacy tool, which is actively exposing their business to negative impacts including high costs of IT support, service degradation, and increased security risks.

Top findings from the study include:

■ One third (33%) of companies are using 20 or more infrastructure and application monitoring tools that contribute to IT complexity

■ Legacy tools are causing long service disruptions and poor customer experience, while not supporting the shift to hybrid-cloud environments or new application architectures

■ End-to-end visibility into IT assets across hybrid architectures was named as a significant technical benefit of AIOps by 49% of respondents

■ 68% of decision-makers cite business agility as the top driver for changes in IT operations

The Opportunity Ahead

Mature enterprises are attempting to match their digital-native counterparts by adopting cloud-based architectures, but continue to fall short, as many modern tools are unable to manage outdated legacy systems.

To address IT visibility and remediation challenges, over two-thirds (68%) of companies surveyed have plans to invest in AIOps-enabled monitoring solutions over the next 12 months. These solutions apply AI/ML-driven analytics to business and operations data to make correlations and provide real-time insights that allow IT operations teams to resolve incidents faster–and avoid incidents altogether.

IT decision-makers reported that the major benefits of AIOps solutions include increased operational efficiency and business agility, as well as reduced cost of downtime.

"Enterprises that operate on dozens of legacy vendor tools are siloing the view of their IT environment, leading to prolonged service disruptions, issues with incident resolution, and ultimately, providing for a poor customer experience. These 'survival mode enterprises' have little chance of getting ahead of the agility curve and are in real danger of being left behind," said Dave Link, founder and CEO of ScienceLogic. "As the adoption of newer technologies like containers and microservices continues to rise, forward-thinking companies will drive extensive automation with artificial intelligence and machine learning algorithms. This study shows that companies will need to adopt innovations like AIOps to ensure a successful modernization and automation journey."

"These enterprises are starting to take the leap to modernize their IT environment, however, survival will require a cultural shift in how people and organizations understand the flow and impact of clean data as part of a broader strategy towards automation," Link added. "The reality is that those who have not started are already behind, but it is not too late to future-proof your IT systems and teams so they may focus on innovative advancements to propel your enterprise to market success."

Methodology: Survey respondents included IT decision makers and leaders from large organizations. Respondents have influence over or are the decision maker for their organization's infrastructure and application monitoring. The custom survey was completed in July 2019.

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According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

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In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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