Catchpoint’s New Internet Resilience Program Monitors and Safeguards Applications and Websites for Peak Events
September 18, 2023
Share this

Catchpoint® announced the launch of its Internet Resilience Program.

The offering, previously known as Black Friday Assurance, enhances its market-leading Internet Performance Monitoring (IPM) platform with an on-demand expert team of engineers to help ensure performance and resilience of websites and applications for critical events such as the holiday season for an online retailer, or tax season for a tax preparation company.

While many operations teams exert extra effort to monitor their applications during key inflection points, they may still be vulnerable to outages, reachability issues, or other performance issues that could severely impact the business during critical periods, such as peak commercial activity or large sporting or entertainment events.

The enhanced Internet Resilience Program combines Catchpoint’s IPM platform with best practices playbooks from some of the world’s leading experts in Internet Resilience. It offers around-the-clock monitoring-as-a-service, enhancing Internet Resilience during critical periods. The package includes:

- Access to Catchpoint’s IPM Platform and dedicated performance team

- Configuration of optimal testing strategies leading up to the high-traffic period

- Real-time detection, reporting, troubleshooting and correcting of potential issues

- A comprehensive report analyzing monitoring data, benchmarks against key competitors and recommendations on performance optimizations following the event

The service is designed to protect the business during peak periods when customers may experience a surge in web and application traffic. With services provided two weeks before and following key events, the offerings are designed to support peak eCommerce inflection points, including product launches or holiday, tax preparation and travel seasons.

“Building on more than a decade of experience working with the leading brands, the Internet Resilience Program packages best-in-class teams and technology,” said Hussain Peeran, Senior Vice President, Customer Experience and Technical Services at Catchpoint. “Every year, we safeguard mission-critical systems for premier enterprises, on average averting over a dozen potentially disastrous incidents. Without our rigorous preventive monitoring, these threats could inflict severe business impact often measured in millions of dollars.”

The teams that provide the service monitor the target applications or websites 24x7 and look after anything that could impact customer experience or the business – from SSL certificates to DNS records to CDN performance to complex transaction issues, which are verified using a combination of synthetic monitoring, RUM, and several other Catchpoint services.

These expert monitoring teams take advantage of the latest enhancements in the Catchpoint IPM platform, including capabilities such as BGP hijack detection, Internet Sonar, automatic metric correlation, smartboards, and more.

According to a recent study by Forrester Consulting, the average retailer suffers on average 76 disruptions per month, costing organizations millions of dollars. “As the global leader in enterprise application software, SAP highly values Catchpoint's Managed Services team for their 24x7 proactive monitoring of our 2000+ websites,” said Martin Norato Auer, Vice President of CX Observability and Automation Foundations, SAP. “They were instrumental in achieving zero downtime across all our websites during Black Friday — a time when disruptions are not an option for the countless eCommerce companies we support.”

Share this

The Latest

September 21, 2023

Companies implementing observability benefit from increased operational efficiency, faster innovation, and better business outcomes overall, according to 2023 IT Trends Report: Lessons From Observability Leaders, a report from SolarWinds ...

September 20, 2023

IT leaders are driving an increasing number of automation initiatives as a way to stay competitive, reduce costs and scale as they navigate an unpredictable social and economic environment, according to the 2023 State of Automation in IT survey conducted by Jitterbit ...

September 19, 2023

Customer loyalty is changing as retailers get increasingly competitive. More than 75% of consumers say they would end business with a company after a single bad customer experience. This means that just one price discrepancy, inventory mishap or checkout issue in a physical or digital store, could have customers running out to the next store that can provide them with better service. Retailers must be able to predict business outages in advance, and act proactively before an incident occurs, impacting customer experience ...

September 18, 2023
Digital transformation is key to ensuring companies keep up with the competitive market landscape. Putting digital at the core of a business can significantly reduce operating expenses and inefficiencies. However, this process often means changing the way internal teams work with one another. To help with the transition, this blog offers chief experience officers (CXOs) advice on how to lead a successful digital transformation project ...
September 14, 2023

Earlier this year, New Relic conducted a study on observability ... The 2023 Observability Forecast reveals observability's impact on the lives of technical professionals and businesses' bottom lines. Here are 10 key takeaways from the forecast ...

September 13, 2023
On September 10, MGM Resorts experienced what it called a "cybersecurity issue" that had a major impact on the company's systems, showing how cyberattacks can bring down applications, ultimately causing problems for a company in many ways ...
September 12, 2023

Only 33% of executives are "very confident" in their ability to operate in a public cloud environment, according to the 2023 State of CloudOps report from NetApp. This represents an increase from 2022 when only 21% reported feeling very confident ...

September 11, 2023

The majority of organizations across Australia and New Zealand (A/NZ) breached over the last year had personally identifiable information (PII) compromised, but most have not yet modified their data management policies, according to the Cybersecurity and PII Report from ManageEngine ...

September 07, 2023

A large majority of organizations employ more than one cloud automation solution, and this practice creates significant challenges that are resulting in delays and added costs for businesses, according to Why companies lose efficiency and compliance with cloud automation solutions from Broadcom ...

September 06, 2023

Companies have historically relied on tools that warn IT teams when their digital systems are experiencing glitches or attacks. But in an age where consumer loyalty is fickle and hybrid workers' Digital Employee Experience (DEX) is paramount for productivity, companies cannot afford to retroactively deal with IT failures that slow down employee productivity ...