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Catchpoint Announces Performance and Resilience Monitoring for AI Assistants and Agentic AI Systems

Catchpoint announced new capabilities—Performance and Resilience Monitoring for AI Assistants and Agentic AI systems—to proactively ensure uptime, speed, and reliability for mission-critical AI-driven workflows.

These new features empower organizations to proactively monitor both Agentic AI systems and AI-powered assistants with confidence.

Catchpoint’s new capabilities ensure immediate visibility into AI performance, enabling proactive management of disruptions to protect business continuity and customer experience.

AI Assistant Reliability Monitoring enables organizations to proactively detect and resolve issues affecting AI APIs, LLMs, and chatbots. 

Key capabilities include:

  • Global API reachability: Test AI endpoints from key global regions to rapidly detect DNS, routing, or regional outages from thousands of intelligent agents in over 100 countries.
  • Latency baselines: Continuously track response times to catch slowdowns before user experiences degrade.
  • Synthetic prompt monitoring: Simulate real-world interactions to validate response accuracy and consistency.
  • Uptime and error detection: Instantly alert on API downtime, errors, overload conditions, or malformed responses.
  • Visual dependency mapping: Get the full context of the entire system or application to understand any component that may be impacting user experience, not only AI.

Agentic AI Resilience Monitoring: Designed specifically for complex, autonomous AI workflows that rely on multiple external dependencies, the new capability delivers full-stack visibility and observability across APIs, networks, cloud services, and third-party tools. 

Features include:

  • Third-party API Monitoring: Track stability and latency of critical cloud services, SaaS APIs, and databases.
  • Multi-hop Dependency Visibility: Trace the root cause of cascading failures across complex AI workflows.
  • CI/CD Monitoring Automation: Automatically integrate monitoring into CI/CD pipelines to test changes in AI infrastructure.
  • Cloud Region Resilience: Identify and mitigate risks associated with specific cloud region disruptions and performance issues.
  • Global performance testing: from anywhere in the global observability network or private intelligent agents deployed in key locations, data centers, or offices.

“AI assistants and agentic agents are only as reliable as the networks and APIs they depend on,” said Mehdi Daoudi, CEO of Catchpoint. “Our new capabilities give organizations the visibility they need to ensure AI resilience, reduce downtime, and deliver exceptional digital experiences, enabling IT organizations to innovate as they build the future.”

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Catchpoint Announces Performance and Resilience Monitoring for AI Assistants and Agentic AI Systems

Catchpoint announced new capabilities—Performance and Resilience Monitoring for AI Assistants and Agentic AI systems—to proactively ensure uptime, speed, and reliability for mission-critical AI-driven workflows.

These new features empower organizations to proactively monitor both Agentic AI systems and AI-powered assistants with confidence.

Catchpoint’s new capabilities ensure immediate visibility into AI performance, enabling proactive management of disruptions to protect business continuity and customer experience.

AI Assistant Reliability Monitoring enables organizations to proactively detect and resolve issues affecting AI APIs, LLMs, and chatbots. 

Key capabilities include:

  • Global API reachability: Test AI endpoints from key global regions to rapidly detect DNS, routing, or regional outages from thousands of intelligent agents in over 100 countries.
  • Latency baselines: Continuously track response times to catch slowdowns before user experiences degrade.
  • Synthetic prompt monitoring: Simulate real-world interactions to validate response accuracy and consistency.
  • Uptime and error detection: Instantly alert on API downtime, errors, overload conditions, or malformed responses.
  • Visual dependency mapping: Get the full context of the entire system or application to understand any component that may be impacting user experience, not only AI.

Agentic AI Resilience Monitoring: Designed specifically for complex, autonomous AI workflows that rely on multiple external dependencies, the new capability delivers full-stack visibility and observability across APIs, networks, cloud services, and third-party tools. 

Features include:

  • Third-party API Monitoring: Track stability and latency of critical cloud services, SaaS APIs, and databases.
  • Multi-hop Dependency Visibility: Trace the root cause of cascading failures across complex AI workflows.
  • CI/CD Monitoring Automation: Automatically integrate monitoring into CI/CD pipelines to test changes in AI infrastructure.
  • Cloud Region Resilience: Identify and mitigate risks associated with specific cloud region disruptions and performance issues.
  • Global performance testing: from anywhere in the global observability network or private intelligent agents deployed in key locations, data centers, or offices.

“AI assistants and agentic agents are only as reliable as the networks and APIs they depend on,” said Mehdi Daoudi, CEO of Catchpoint. “Our new capabilities give organizations the visibility they need to ensure AI resilience, reduce downtime, and deliver exceptional digital experiences, enabling IT organizations to innovate as they build the future.”

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Enterprises today operate in a real-time environment where uninterrupted access to trusted data has become a baseline expectation for users, applications and automated systems. Traditional DataOps models, built on manual effort and human triage, cannot keep pace with this always active demand. AI agents are emerging as the operational backbone, ensuring consistent data availability, reinforcing trustworthiness and enabling a level of scale that manual processes cannot achieve ...

For decades, trust in the digital workplace rested on familiar signals. We trusted faces on video calls, voices on the phone, and emails that appeared to come from people we knew. These cues felt human and intuitive. They anchored how decisions were made, approvals were granted, and access was authorized. AI-powered deepfakes have quietly broken that model ...

Cloud migration was supposed to be a one-way door. For most enterprises, it turns out it isn't. Cloud data repatriation is a real and growing trend. A new survey ... finds that 89% of organizations plan to expand their on-premises infrastructure footprint over the next two years — and 75% have already moved at least some workloads back from public cloud in the past 24 months. The findings point to a broad rethinking of where data belongs ...

Over the past few years, large language models (LLMs) have revolutionized the software industry. Given their ability to excel at multi-step reasoning, LLMs have helped enterprises streamline workflows and adapt to the unknown. However, employing such models comes with sky-high costs, latency issues, and limited flexibility. In the realm of IT operations, it is generally wiser to employ smaller, domain-specific models instead ...

For years, DevOps teams operated under a simple assumption: collect enough telemetry, and you can find and fix any problem. That assumption is breaking down. Modern enterprises now operate across microservices, hybrid cloud environments, APIs, Kubernetes, and highly automated delivery pipelines. Releases happen continuously, dependencies shift constantly, and failures spread faster than teams can diagnose them ...

New Relic surveyed IT and engineering leaders from the media and entertainment (M&E) sector to understand what's working — and where challenges persist with their observability practices. The findings reveal how M&E organizations are navigating rising platform complexity, audience expectations, and AI-driven change. Below are five takeaways that stand out ...

Let me start with something I've seen play out more times than I can count. A team hits a wall with the cloud. Costs creep up, then spike. Performance starts to feel inconsistent. Someone in finance asks a simple question like "why did this double?" and nobody has a clean answer ... Maybe this isn't the right place for everything. That realization feels like a breakthrough, like you've identified the problem. In reality, you've just identified the starting line ...

In MEAN TIME TO INSIGHT Episode 24, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses network observability tool sprawl ... 

In cloud-native systems, scaling is often as simple as moving a slider. For on-premise databases, the stakes are different. Over-provisioning hardware is expensive. Under-provisioning leads to performance bottlenecks that are difficult to fix once the equipment is in the rack ...

When most people think about cybersecurity, they picture firewalls, encryption, and access controls — technical tools designed to protect systems and data. But beneath the technology lies a deeper set of principles about trust, decision-making, and resilience ... The best leaders don't eliminate risk. They manage it intelligently. And in many ways, cybersecurity offers a surprisingly useful playbook for doing exactly that ...