
Catchpoint announced significant enhancements to its suite of Service Level Objective (SLO) capabilities, focusing on Experience Level Objectives (XLOs) monitoring. Unlike traditional SLOs that primarily measure system availability, the newly introduced XLOs prioritize metrics that gauge user experience and satisfaction. This innovative approach aims to provide IT operations teams with a more nuanced understanding of performance by aligning technical metrics with user-centric outcomes.
Catchpoint has developed XLO monitoring to measure the following performance metrics:
■ Wait Time: The duration between the user’s request and the server’s initial response
■ Response Time: The total time taken for the server to process a request and send back the complete response
■ First Contentful Paint (FCP): The time it takes for the browser to render the first piece of content on the screen
■ Largest Contentful Paint (LCP): Time when the largest content is visible within the browser
■ Cumulative Layout Shift (CLS): A measure of how much the layout of the page shifts unexpectedly during loading
■ Time to Interactive: The time it takes for a page to become fully interactive and responsive to user inputs
Through the Catchpoint portal, companies can set specific performance objectives, such as ensuring the Largest Contentful Paint (LCP) does not exceed 2.5 seconds 90% of the time in a given month, which is imperative for maintaining a smooth user experience and reducing bounce rates. Catchpoint's platform tracks these objectives, showing weekly, monthly, and quarterly results. A “burndown” chart is also available to help you predict when you might exceed your XLO. This allows businesses to make informed decisions about their website's development and performance, ensuring they meet both availability and performance SLAs with their customers. By tracking changes over time, businesses can decide whether to release changes to their website based on their impact on Core Web Vitals. This proactive approach helps maintain high user satisfaction and ensures that performance objectives are met consistently.
The Latest
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...
In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...
In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...
In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...
In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...