Centreon and ITConcepts PSO GmbH, an European IT service provider and agnostic system integrator specializing in the implementation of solutions that automate and improve business processes, are teaming up to help organizations increase operational efficiency by delivering the IT services that connect people, processes, and technology to deliver more business value.
“Through this partnership, we are reinforcing our presence in Germany and supporting ITConcepts as it delivers the crucial observability tools for operational excellence,” said Marc-Antoine Hostier, Chief Operating Officer at Centreon.
ITConcepts serves market leaders from the insurance, finance, and manufacturing sectors, among others, which are undergoing acute digital transformation. “ITConcepts’s consultants have decades of experience in implementing IT service management solutions, including infrastructure monitoring, service modeling and more. As the transition from on-premise to the cloud is well underway, we were searching for an IT monitoring solution that could bridge the gap, seamlessly integrate within the ITOps stack, and support our clients far into their digital future,” explains Marcus Westen, Managing Director, ITConcepts. “Centreon best matches those needs and brings the confidence that client projects will be successful.”
ITConcepts’s approach is all about aligning IT processes on best practices, helping clients select and implement the right software solution based on the most rigorous requirements. “The IT monitoring market has changed over the last few years. Retaining a solution that is fully focused on monitoring complex IT infrastructure can be a real struggle. Legacy vendors are no longer delivering the goods as they have built adjacent capabilities into their products, such as ITSM, often to the detriment of core IT infrastructure monitoring capabilities,” explains Thomas Krumsdorf, Managing Director, ITConcepts.
ITConcepts chose to partner with Centreon exactly for its razor-sharp focus on monitoring infrastructure and because it was interoperable with other tools in their stack, such as BMC service desk and ITSM solutions. “Rather than trying to do everything by itself, Centreon integrates with other tools in the ITOps environment, and stays on top of the IT infrastructure monitoring game through an extensive library of monitoring connectors (Plugin Packs) ensuring today’s and tomorrow’s technologies are monitored,” concludes Krumsdorf.
The Latest
Industry experts offer thoughtful, insightful, and often controversial predictions on how APM, AIOps, Observability, OpenTelemetry and related technologies will evolve and impact business in 2024. Part 2 covers more on Observability ...
The Holiday Season means it is time for APMdigest's annual list of Application Performance Management (APM) predictions, covering IT performance topics. Industry experts — from analysts and consultants to the top vendors — offer thoughtful, insightful, and often controversial predictions on how APM, observability, AIOps and related technologies will evolve and impact business in 2024. Part 1 covers APM and Observability ...
To help you stay on top of the ever-evolving tech scene, Automox IT experts shake the proverbial magic eight ball and share their predictions about tech trends in the coming year. From M&A frenzies to sustainable tech and automation, these forecasts paint an exciting picture of the future ...
Incident management processes are not keeping pace with the demands of modern operations teams, failing to meet the needs of SREs as well as platform and ops teams. Results from the State of DevOps Automation and AI Survey, commissioned by Transposit, point to an incident management paradox. Despite nearly 60% of ITOps and DevOps professionals reporting they have a defined incident management process that's fully documented in one place and over 70% saying they have a level of automation that meets their needs, teams are unable to quickly resolve incidents ...
Today, in the world of enterprise technology, the challenges posed by legacy Virtual Desktop Infrastructure (VDI) systems have long been a source of concern for IT departments. In many instances, this promising solution has become an organizational burden, hindering progress, depleting resources, and taking a psychological and operational toll on employees ...
Within retail organizations across the world, IT teams will be bracing themselves for a hectic holiday season ... While this is an exciting opportunity for retailers to boost sales, it also intensifies severe risk. Any application performance slipup will cause consumers to turn their back on brands, possibly forever. Online shoppers will be completely unforgiving to any retailer who doesn't deliver a seamless digital experience ...
Black Friday is a time when consumers can cash in on some of the biggest deals retailers offer all year long ... Nearly two-thirds of consumers utilize a retailer's web and mobile app for holiday shopping, raising the stakes for competitors to provide the best online experience to retain customer loyalty. Perforce's 2023 Black Friday survey sheds light on consumers' expectations this time of year and how developers can properly prepare their applications for increased online traffic ...
This holiday shopping season, the stakes for online retailers couldn't be higher ... Even an hour or two of downtime for a digital storefront during this critical period can cost millions in lost revenue and has the potential to damage brand credibility. Savvy retailers are increasingly investing in observability to help ensure a seamless, omnichannel customer experience. Just ahead of the holiday season, New Relic released its State of Observability for Retail report, which offers insight and analysis on the adoption and business value of observability for the global retail/consumer industry ...
As organizations struggle to find and retain the talent they need to manage complex cloud implementations, many are leaning toward hybrid cloud as a solution ... While it's true that using the cloud is not a "one size fits all" proposition, it is clear that both large and small companies prefer a hybrid cloud model ...