Centreon and ITConcepts PSO GmbH, an European IT service provider and agnostic system integrator specializing in the implementation of solutions that automate and improve business processes, are teaming up to help organizations increase operational efficiency by delivering the IT services that connect people, processes, and technology to deliver more business value.
“Through this partnership, we are reinforcing our presence in Germany and supporting ITConcepts as it delivers the crucial observability tools for operational excellence,” said Marc-Antoine Hostier, Chief Operating Officer at Centreon.
ITConcepts serves market leaders from the insurance, finance, and manufacturing sectors, among others, which are undergoing acute digital transformation. “ITConcepts’s consultants have decades of experience in implementing IT service management solutions, including infrastructure monitoring, service modeling and more. As the transition from on-premise to the cloud is well underway, we were searching for an IT monitoring solution that could bridge the gap, seamlessly integrate within the ITOps stack, and support our clients far into their digital future,” explains Marcus Westen, Managing Director, ITConcepts. “Centreon best matches those needs and brings the confidence that client projects will be successful.”
ITConcepts’s approach is all about aligning IT processes on best practices, helping clients select and implement the right software solution based on the most rigorous requirements. “The IT monitoring market has changed over the last few years. Retaining a solution that is fully focused on monitoring complex IT infrastructure can be a real struggle. Legacy vendors are no longer delivering the goods as they have built adjacent capabilities into their products, such as ITSM, often to the detriment of core IT infrastructure monitoring capabilities,” explains Thomas Krumsdorf, Managing Director, ITConcepts.
ITConcepts chose to partner with Centreon exactly for its razor-sharp focus on monitoring infrastructure and because it was interoperable with other tools in their stack, such as BMC service desk and ITSM solutions. “Rather than trying to do everything by itself, Centreon integrates with other tools in the ITOps environment, and stays on top of the IT infrastructure monitoring game through an extensive library of monitoring connectors (Plugin Packs) ensuring today’s and tomorrow’s technologies are monitored,” concludes Krumsdorf.
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