Skip to main content

Cherwell Acquires Express Metrix

Cherwell Software announced the acquisition of an IT and software asset management company, Express Metrix.

Based in Seattle, Washington, Express Metrix develops the award-winning Express Software Manager product line, as well as the Apptria Technologies product line, which provides industry-leading software recognition functionality to original equipment manufacturer (OEM) partners such as IBM, BMC Software, and others.

“Software license management and IT asset management are key pain points for our business technology customers and prospects,” said Vance Brown, CEO of Cherwell Software. “The addition of this strong, innovative technology from Express Metrix enables Cherwell to offer a more comprehensive service management solution with the power to manage our customers’ key corporate assets. We will enable our customers in IT to have insight into both CapEx and OpEx costs. They need the tools to determine where waste exists so they are not managing or licensing multiple versions of the same commodity software.”

“The technology fills out the Cherwell ITSM/ITAM product line in a very logical and cohesive way,” commented Arlen Feldman, CTO of Cherwell Software. “Our strengths in modular service management, extensible business technology platforms and applications, and IT asset management and software licensing management now comprise a strong and very future-oriented product technology portfolio.”

Express Metrix is focused on IT asset and software license management, specializing in computer inventory, software usage analysis, license reconciliation, and IT purchase tracking. These capabilities add significant value to Cherwell’s existing IT service management and business technology solutions, enabling customers to effectively track and manage their IT assets, optimize their license positions, and reduce software spending. Express Software Manager is endorsed by the Business Software Association (BSA) as a certified software audit tool that plays a key role in ensuring license compliance, and it is endorsed by the Software and Information Industry Association (SIIA) as a best-of-breed software license management tool that helps organizations reduce the risk of software piracy.

“We’re very excited to be joining an innovative, fast-growing company,” said Kris Barker, CEO and co-founder of Express Metrix. “Cherwell's commitment to investing in and delivering world-class technology, along with its unwavering dedication to customer success, make this an ideal partnership for Express Metrix and its customers.”

“As a customer of both Express Metrix and Cherwell Software, I am thrilled to see these responsive, customer-centric organizations join forces to provide the tools IT needs to contribute to the bottom-line of the business,” said an IT Analyst at a prominent US-based energy company and multi-year Cherwell Software customer.

Express Metrix's global headquarters in Seattle will be maintained and expanded for planned rapid recruitment of technical and development expertise.

The Latest

Like most digital transformation shifts, organizations often prioritize productivity and leave security and observability to keep pace. This usually translates to both the mass implementation of new technology and fragmented monitoring and observability (M&O) tooling. In the era of AI and varied cloud architecture, a disparate observability function can be dangerous. IT teams will lack a complete picture of their IT environment, making it harder to diagnose issues while slowing down mean time to resolve (MTTR). In fact, according to recent data from the SolarWinds State of Monitoring & Observability Report, 77% of IT personnel said the lack of visibility across their on-prem and cloud architecture was an issue ...

In MEAN TIME TO INSIGHT Episode 23, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the NetOps labor shortage ... 

Technology management is evolving, and in turn, so is the scope of FinOps. The FinOps Foundation recently updated their mission statement from "advancing the people who manage the value of cloud" to "advancing the people who manage the value of technology." This seemingly small change solidifies a larger evolution: FinOps practitioners have organically expanded to be focused on more than just cloud cost optimization. Today, FinOps teams are largely — and quickly — expanding their job descriptions, evolving into a critical function for managing the full value of technology ...

Enterprises are under pressure to scale AI quickly. Yet despite considerable investment, adoption continues to stall. One of the most overlooked reasons is vendor sprawl ... In reality, no organization deliberately sets out to create sprawling vendor ecosystems. More often, complexity accumulates over time through well-intentioned initiatives, such as enterprise-wide digital transformation efforts, point solutions, or decentralized sourcing strategies ...

Nearly every conversation about AI eventually circles back to compute. GPUs dominate the headlines while cloud platforms compete for workloads and model benchmarks drive investment decisions. But underneath that noise, a quieter infrastructure challenge is taking shape. The real bottleneck in enterprise AI is not processing power, it is the ability to store, manage and retrieve the relentless volumes of data that AI systems generate, consume and multiply ...

The 2026 Observability Survey from Grafana Labs paints a vivid picture of an industry maturing fast, where AI is welcomed with careful conditions, SaaS economics are reshaping spending decisions, complexity remains a defining challenge, and open standards continue to underpin it all ...

The observability industry has an evolving relationship with AI. We're not skeptics, but it's clear that trust in AI must be earned ... In Grafana Labs' annual Observability Survey, 92% said they see real value in AI surfacing anomalies before they cause downtime. Another 91% endorsed AI for forecasting and root cause analysis. So while the demand is there, customers need it to be trustworthy, as the survey also found that the practitioners most enthusiastic about AI are also the most insistent on explainability ...

In the modern enterprise, the conversation around AI has moved past skepticism toward a stage of active adoption. According to our 2026 State of IT Trends Report: The Human Side of Autonomous AI, nearly 90% of IT professionals view AI as a net positive, and this optimism is well-founded. We are seeing agentic AI move beyond simple automation to actively streamlining complex data insights and eliminating the manual toil that has long hindered innovation. However, as we integrate these autonomous agents into our ecosystems, the fundamental DNA of the IT role is evolving ...

AI workloads require an enormous amount of computing power ... What's also becoming abundantly clear is just how quickly AI's computing needs are leading to enterprise systems failure. According to Cockroach Labs' State of AI Infrastructure 2026 report, enterprise systems are much closer to failure than their organizations realize. The report ... suggests AI scale could cause widespread failures in as little as one year — making it a clear risk for business performance and reliability.

The quietest week your engineering team has ever had might also be its best. No alarms going off. No escalations. No frantic Teams or Slack threads at 2 a.m. Everything humming along exactly as it should. And somewhere in a leadership meeting, someone looks at the metrics dashboard, sees a flat line of incidents and says: "Seems like things are pretty calm over there. Do we really need all those people?" ... I've spent many years in engineering, and this pattern keeps repeating ...

Cherwell Acquires Express Metrix

Cherwell Software announced the acquisition of an IT and software asset management company, Express Metrix.

Based in Seattle, Washington, Express Metrix develops the award-winning Express Software Manager product line, as well as the Apptria Technologies product line, which provides industry-leading software recognition functionality to original equipment manufacturer (OEM) partners such as IBM, BMC Software, and others.

“Software license management and IT asset management are key pain points for our business technology customers and prospects,” said Vance Brown, CEO of Cherwell Software. “The addition of this strong, innovative technology from Express Metrix enables Cherwell to offer a more comprehensive service management solution with the power to manage our customers’ key corporate assets. We will enable our customers in IT to have insight into both CapEx and OpEx costs. They need the tools to determine where waste exists so they are not managing or licensing multiple versions of the same commodity software.”

“The technology fills out the Cherwell ITSM/ITAM product line in a very logical and cohesive way,” commented Arlen Feldman, CTO of Cherwell Software. “Our strengths in modular service management, extensible business technology platforms and applications, and IT asset management and software licensing management now comprise a strong and very future-oriented product technology portfolio.”

Express Metrix is focused on IT asset and software license management, specializing in computer inventory, software usage analysis, license reconciliation, and IT purchase tracking. These capabilities add significant value to Cherwell’s existing IT service management and business technology solutions, enabling customers to effectively track and manage their IT assets, optimize their license positions, and reduce software spending. Express Software Manager is endorsed by the Business Software Association (BSA) as a certified software audit tool that plays a key role in ensuring license compliance, and it is endorsed by the Software and Information Industry Association (SIIA) as a best-of-breed software license management tool that helps organizations reduce the risk of software piracy.

“We’re very excited to be joining an innovative, fast-growing company,” said Kris Barker, CEO and co-founder of Express Metrix. “Cherwell's commitment to investing in and delivering world-class technology, along with its unwavering dedication to customer success, make this an ideal partnership for Express Metrix and its customers.”

“As a customer of both Express Metrix and Cherwell Software, I am thrilled to see these responsive, customer-centric organizations join forces to provide the tools IT needs to contribute to the bottom-line of the business,” said an IT Analyst at a prominent US-based energy company and multi-year Cherwell Software customer.

Express Metrix's global headquarters in Seattle will be maintained and expanded for planned rapid recruitment of technical and development expertise.

The Latest

Like most digital transformation shifts, organizations often prioritize productivity and leave security and observability to keep pace. This usually translates to both the mass implementation of new technology and fragmented monitoring and observability (M&O) tooling. In the era of AI and varied cloud architecture, a disparate observability function can be dangerous. IT teams will lack a complete picture of their IT environment, making it harder to diagnose issues while slowing down mean time to resolve (MTTR). In fact, according to recent data from the SolarWinds State of Monitoring & Observability Report, 77% of IT personnel said the lack of visibility across their on-prem and cloud architecture was an issue ...

In MEAN TIME TO INSIGHT Episode 23, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the NetOps labor shortage ... 

Technology management is evolving, and in turn, so is the scope of FinOps. The FinOps Foundation recently updated their mission statement from "advancing the people who manage the value of cloud" to "advancing the people who manage the value of technology." This seemingly small change solidifies a larger evolution: FinOps practitioners have organically expanded to be focused on more than just cloud cost optimization. Today, FinOps teams are largely — and quickly — expanding their job descriptions, evolving into a critical function for managing the full value of technology ...

Enterprises are under pressure to scale AI quickly. Yet despite considerable investment, adoption continues to stall. One of the most overlooked reasons is vendor sprawl ... In reality, no organization deliberately sets out to create sprawling vendor ecosystems. More often, complexity accumulates over time through well-intentioned initiatives, such as enterprise-wide digital transformation efforts, point solutions, or decentralized sourcing strategies ...

Nearly every conversation about AI eventually circles back to compute. GPUs dominate the headlines while cloud platforms compete for workloads and model benchmarks drive investment decisions. But underneath that noise, a quieter infrastructure challenge is taking shape. The real bottleneck in enterprise AI is not processing power, it is the ability to store, manage and retrieve the relentless volumes of data that AI systems generate, consume and multiply ...

The 2026 Observability Survey from Grafana Labs paints a vivid picture of an industry maturing fast, where AI is welcomed with careful conditions, SaaS economics are reshaping spending decisions, complexity remains a defining challenge, and open standards continue to underpin it all ...

The observability industry has an evolving relationship with AI. We're not skeptics, but it's clear that trust in AI must be earned ... In Grafana Labs' annual Observability Survey, 92% said they see real value in AI surfacing anomalies before they cause downtime. Another 91% endorsed AI for forecasting and root cause analysis. So while the demand is there, customers need it to be trustworthy, as the survey also found that the practitioners most enthusiastic about AI are also the most insistent on explainability ...

In the modern enterprise, the conversation around AI has moved past skepticism toward a stage of active adoption. According to our 2026 State of IT Trends Report: The Human Side of Autonomous AI, nearly 90% of IT professionals view AI as a net positive, and this optimism is well-founded. We are seeing agentic AI move beyond simple automation to actively streamlining complex data insights and eliminating the manual toil that has long hindered innovation. However, as we integrate these autonomous agents into our ecosystems, the fundamental DNA of the IT role is evolving ...

AI workloads require an enormous amount of computing power ... What's also becoming abundantly clear is just how quickly AI's computing needs are leading to enterprise systems failure. According to Cockroach Labs' State of AI Infrastructure 2026 report, enterprise systems are much closer to failure than their organizations realize. The report ... suggests AI scale could cause widespread failures in as little as one year — making it a clear risk for business performance and reliability.

The quietest week your engineering team has ever had might also be its best. No alarms going off. No escalations. No frantic Teams or Slack threads at 2 a.m. Everything humming along exactly as it should. And somewhere in a leadership meeting, someone looks at the metrics dashboard, sees a flat line of incidents and says: "Seems like things are pretty calm over there. Do we really need all those people?" ... I've spent many years in engineering, and this pattern keeps repeating ...