L3O Consulting, the Digital Transformation, Consultancy and Advisory Service, has partnered with Cherwell Software to support digital transformation initiatives.
The partnership will help chief information officers (CIO), project management offices (PMO), and business leaders of all kinds improve service management within their organizations, by establishing greater levels of automation, expanding the use of employee self-service, and leveraging AI to improve the customer and employee experience.
L3O Consulting was co-founded by Neil Sutch, Chief Operating Officer, and Dan Broomham, Chief Revenue Officer. Prior to forming L3O, the two co-founders were responsible for delivering one of the largest Cherwell implementations in the UK to date for a large global digital transformation company with 6,500 users. They are bringing this experience into L3O to help organizations embrace new technology, improve business efficiency, and enhance customer experience through effective digital transformation.
L3O Consulting differentiates itself by going beyond the norm to accelerate business growth and to work with its clients far beyond the initial implementation, through to operations and delivery. This long-term approach is reflected in its name which literally means “launch, expand, operate”:
L = Launch i.e. create the strategy, focus on the outcome, launch the project
3 = Expand i.e. scaling the strategy with the appropriate skills (internal and external) to ensure the initiative is a long-term success
O = Operation i.e. be there to make sure the momentum remains into delivery, ensuring ongoing success, innovation, and the desired business outcome
“Cherwell is exactly the kind of company we are proud to partner with. Its ESM platform provides an enterprise-wide solution that will greatly enhance the digital transformation experience of our clients and their customers,” said Neil Sutch, chief operating officer, L3O.
Sutch continues, “Digital transformation needs to happen for organisations faster than ever. At the same time IT is rapidly moving from being a business cost to a business enabler. L3O has the capability to drive that change, from strategy through to execution, by translating technology into business outcomes. L3O looks at the opportunity Cherwell brings to the marketplace with features such as workflow automation, the self-service virtual agent and low-code development. We are excited to help our customers take full advantage of Cherwell’s service management innovation to drive forward their digital transformation initiatives.”
“Our partnership with L3O will help our customers unlock services they never thought possible,” said Matthew Peeples, VP of Channel Partnerships, Cherwell.
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