Cherwell Software announced the general availability of Cherwell Service Management (CSM) 5.0, the newest release of its IT service management (ITSM) software platform.
CSM 5.0 is a powerful, yet user-friendly platform for ITSM that is easily configured for business and workforce enablement.
CSM 5.0 delivers the vision of business enablement through:
- Codeless application creation that is highly configurable. Cherwell customers and partners quickly create Cherwell Mergeable Applications to add new functionality on top of the CSM platform. The Cherwell mApp™ Exchange Community supports community collaboration to build and to exchange mApp functionality.
- Easy integration with ITSM and other applications—including Release Management, Lync®, IT Project Tracking, SolarWinds®, and many others—using wizard-driven functionality that does not require writing code. New integrations and mApp capabilities won’t break existing configurations, a challenge that is all too familiar for IT teams.
“Cherwell’s vision is to enable IT and beyond, extending business technology as and when it is needed. We built the company for this purpose, and we’re at a point where we can deliver on the vision for IT service management professionals,” said Vance Brown, CEO of Cherwell Software. “We’re excited to provide IT with the tools to achieve business technology in a way that is finally within reach. The concept of business enablement is not new, but it was never really within the reach of IT. With the Cherwell Service Management 5.0 platform, IT can easily manage infrastructure, but also easily expand its business processes through mApp functionality.”
CSM 5.0 also features enhanced, best-in-class ITSM functionality, driven by customer feedback.
- Business intelligence, reporting and dashboards. New features in CSM 5.0 include: advanced dashboard drill-down and a new dashboard editor; expression-driven text, colors, images and visibility; and user-configurable, reusable metrics that can be created and measured against a company’s own key performance indicators.
- Codeless configuration. In addition to offering mApp capabilities and significant new integrations to build CSM installations in new business directions, enhancements include One-Step™ variables, integration with Splunk logging, new prompt capabilities, and a system analyzer for troubleshooting and performance assessment.
- Ease of use. CSM 5.0 extends Cherwell’s ease of use even further, providing significant browser client enhancements, new and improved underlying dashboard display technology, preset color themes, and advanced record locking.
CSM 5.0 is the safe and stable choice for any IT team, with the industry’s highest-availability SaaS infrastructure as recently reported by Forrester Research, excellence in customer support, and a simple, flexible licensing and pricing model. Cherwell customers experience rapid deployments and can remain confident in the future given the flexibility of Cherwell Software. As always, Cherwell Service Management platform upgrades are seamless and preserve all previous customizations. Cherwell customers have the freedom to switch been a hosted SaaS solution to on-premise (and vice-versa) at any time.
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