Cloud Complexity Growing Beyond Human Abilities
February 25, 2020

Pete Goldin
APMdigest

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A widening gap between IT resources and the demands of managing the increasing scale and complexity of enterprise cloud ecosystems is evident, according to Top challenges for CIOs on the road to the AI-driven autonomous cloud, a new report based on a global survey of 800 CIOs conducted by Vanson Bourne and commissioned by Dynatrace.

According to the report, IT leaders around the world are concerned about their ability to support the business effectively, as traditional monitoring solutions and custom-built approaches drown their teams in data and alerts that offer more questions than answers.

Operations teams receive nearly 3,000 alerts from their monitoring and management tools each day

CIO responses in the research indicate that, on average, IT and cloud operations teams receive nearly 3,000 alerts from their monitoring and management tools each day. With such a high volume of alerts, the average IT team spends 15% of its total available time trying to identify which alerts need to be focused on and which are irrelevant. This costs organizations an average of $1.5 million in overhead expense each year. As a result, CIOs are increasingly looking to AI and automation as they seek to maintain control and close the gap between constrained IT resources and the rising scale and complexity of the enterprise cloud.

Too Many Alerts, Not Enough Relevant Information

Traditional monitoring tools were not designed to handle the volume, velocity and variety of data generated by applications running in dynamic, web-scale enterprise clouds. These tools are often siloed and lack the broader context of events taking place across the entire technology stack. As a result, they bombard IT and cloud operations teams with hundreds, if not thousands, of alerts every day. IT is drowning in data as incremental improvements to monitoring tools fail to make a difference.

■ On average, IT and cloud operations teams receive 2,973 alerts from their monitoring and management tools each day, a 19% increase in the last 12 months.

■ 70% of CIOs say their organization is struggling to cope with the number of alerts from monitoring and management tools.

■ 75% of organizations say most of the alerts from monitoring and management tools are irrelevant.

■ On average, just 26% of the alerts organizations receive each day require action.

Traditional monitoring tools only provide data on a narrow selection of components from the technology stack. This forces IT teams to manually integrate and correlate alerts to filter out duplicates and false positives before manually identifying the underlying root cause of issues. As a result, IT teams’ ability to support the business and customers are greatly reduced as they’re faced with more questions than answers.

■ On average, IT teams spend 15% of their time trying to identify which alerts they need to focus on, and which are irrelevant.

■ The time IT teams spend trying to identify which alerts need to be focused on and which are irrelevant costs organizations, on average, $1,530,000 each year.

■ The excessive volume of alerts causes 70% of IT teams to experience problems that should have been prevented.

■ 21 incidents, on average, are experienced by organizations each year that could have been prevented if alerts were seen or acted upon in time.

■ 79% of organizations say the volume of alerts, and the time required to sift through them to identify relevant results, is making it difficult to automate enterprise cloud operations.


Methodology: This report is based on a global survey of 800 CIOs in large enterprises with over 1,000 employees, conducted by Vanson Bourne and commissioned by Dynatrace. The sample included 200 respondents in the US, 100 in the UK, France, Germany and China, and 50 in Australia, Singapore, Brazil and Mexico.

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