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The Great SaaS Hangover (and the Cure Nobody Is Talking About)

Chris Webber
Formstack

We've all been there.

The morning-after fog. The pounding headache. The light sensitivity. The creeping existential dread.

You had a few too many last night.

It's not entirely your fault. The playlist was amazing. The dance floor was hopping. The drinks were flowing. It happens to the best of us.

What follows varies from person to person — and culture to culture. Reddit threads offer thousands of post-party remedies: a scalding hot shower, a punishing gym session, a greasy breakfast, or — for the bold — the infamous "hair of the dog." Some of these might help. Most don't. At the end of the day, everyone comes to the same conclusion: the only surefire way to avoid a hangover is to drink less in the first place.

And that brings us to the SaaS industry.

The SaaS Party That Went Too Hard

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality.

Gartner estimated global SaaS spending hit $157 billion in 2020, and it hasn't slowed much since. Companies layered tools upon tools, often with overlapping functionalities, all in the name of agility and speed.

But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill.

Welcome to the Great SaaS Hangover.

What Is a SaaS Hangover?

A SaaS hangover is the result of years of unchecked software adoption. It's marked by:

  • Redundant tools doing the same job in slightly different ways.
  • Ballooning software costs where every employee is another $$$ per month.
  • Disjointed user experiences that frustrate employees and reduce productivity.
  • Security and compliance risks from managing too many vendors and endpoints.

In fact, a 2023 Productiv report found that companies use an average of 371 SaaS apps, yet only 47% are actively used in any given 30-day period. That's like stocking your fridge with five brands of orange juice and drinking just one.

The Cure: SaaS Consolidation Through Horizontal Platforms

Here's the good news: unlike a gin-fueled hangover, the SaaS hangover does have a cure — and it's surprisingly simple: Shrink your stack. Consolidate your spend. Invest in platforms, not point solutions.

The smartest companies today are shifting toward horizontal platforms — tools that solve broad business problems across departments, rather than hyper-specialized point solutions. Think Notion over five separate productivity apps. Think HubSpot over a scattered mix of CRM, email, and marketing tools. Think Microsoft 365, not a patchwork of document editors, cloud drives, and meeting apps.

Why It Works

  • Lower cost: Bundled pricing often beats à la carte tools.
  • Simpler onboarding: Fewer tools means faster adoption and less training.
  • Better integration: Native connections across features reduce data silos.
  • Improved visibility: Centralized platforms offer unified reporting and analytics.
  • Stronger security: One platform means fewer vendors to vet and monitor.

And here's the kicker: consolidation doesn't mean compromise. Modern horizontal platforms are more robust than ever, often outperforming niche competitors while offering broader utility.

You Wouldn't Build a Sandwich This Way

Let's end with a metaphor as simple as it is relatable: you wouldn't go to three different sandwich shops to assemble your lunch. One for the bread, one for the meat, one for the cheese? Ridiculous. You go to one deli. You get the combo. It's faster, cheaper, and it just makes sense.

So why do we treat our software stack any differently?

It's time to sober up.

The SaaS party was fun while it lasted — but now, it's time to clean house and consolidate. Your budget, your team, and your sanity will thank you.

Chris Webber is Director of Engineering at Formstack

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The Great SaaS Hangover (and the Cure Nobody Is Talking About)

Chris Webber
Formstack

We've all been there.

The morning-after fog. The pounding headache. The light sensitivity. The creeping existential dread.

You had a few too many last night.

It's not entirely your fault. The playlist was amazing. The dance floor was hopping. The drinks were flowing. It happens to the best of us.

What follows varies from person to person — and culture to culture. Reddit threads offer thousands of post-party remedies: a scalding hot shower, a punishing gym session, a greasy breakfast, or — for the bold — the infamous "hair of the dog." Some of these might help. Most don't. At the end of the day, everyone comes to the same conclusion: the only surefire way to avoid a hangover is to drink less in the first place.

And that brings us to the SaaS industry.

The SaaS Party That Went Too Hard

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality.

Gartner estimated global SaaS spending hit $157 billion in 2020, and it hasn't slowed much since. Companies layered tools upon tools, often with overlapping functionalities, all in the name of agility and speed.

But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill.

Welcome to the Great SaaS Hangover.

What Is a SaaS Hangover?

A SaaS hangover is the result of years of unchecked software adoption. It's marked by:

  • Redundant tools doing the same job in slightly different ways.
  • Ballooning software costs where every employee is another $$$ per month.
  • Disjointed user experiences that frustrate employees and reduce productivity.
  • Security and compliance risks from managing too many vendors and endpoints.

In fact, a 2023 Productiv report found that companies use an average of 371 SaaS apps, yet only 47% are actively used in any given 30-day period. That's like stocking your fridge with five brands of orange juice and drinking just one.

The Cure: SaaS Consolidation Through Horizontal Platforms

Here's the good news: unlike a gin-fueled hangover, the SaaS hangover does have a cure — and it's surprisingly simple: Shrink your stack. Consolidate your spend. Invest in platforms, not point solutions.

The smartest companies today are shifting toward horizontal platforms — tools that solve broad business problems across departments, rather than hyper-specialized point solutions. Think Notion over five separate productivity apps. Think HubSpot over a scattered mix of CRM, email, and marketing tools. Think Microsoft 365, not a patchwork of document editors, cloud drives, and meeting apps.

Why It Works

  • Lower cost: Bundled pricing often beats à la carte tools.
  • Simpler onboarding: Fewer tools means faster adoption and less training.
  • Better integration: Native connections across features reduce data silos.
  • Improved visibility: Centralized platforms offer unified reporting and analytics.
  • Stronger security: One platform means fewer vendors to vet and monitor.

And here's the kicker: consolidation doesn't mean compromise. Modern horizontal platforms are more robust than ever, often outperforming niche competitors while offering broader utility.

You Wouldn't Build a Sandwich This Way

Let's end with a metaphor as simple as it is relatable: you wouldn't go to three different sandwich shops to assemble your lunch. One for the bread, one for the meat, one for the cheese? Ridiculous. You go to one deli. You get the combo. It's faster, cheaper, and it just makes sense.

So why do we treat our software stack any differently?

It's time to sober up.

The SaaS party was fun while it lasted — but now, it's time to clean house and consolidate. Your budget, your team, and your sanity will thank you.

Chris Webber is Director of Engineering at Formstack

The Latest

People want to be doing more engaging work, yet their day often gets overrun by addressing urgent IT tickets. But thanks to advances in AI "vibe coding," where a user describes what they want in plain English and the AI turns it into working code, IT teams can automate ticketing workflows and offload much of that work. Password resets that used to take 5 minutes per request now get resolved automatically ...

Governments and social platforms face an escalating challenge: hyperrealistic synthetic media now spreads faster than legacy moderation systems can react. From pandemic-related conspiracies to manipulated election content, disinformation has moved beyond "false text" into the realm of convincing audiovisual deception ...

Traditional monitoring often stops at uptime and server health without any integrated insights. Cross-platform observability covers not just infrastructure telemetry but also client-side behavior, distributed service interactions, and the contextual data that connects them. Emerging technologies like OpenTelemetry, eBPF, and AI-driven anomaly detection have made this vision more achievable, but only if organizations ground their observability strategy in well-defined pillars. Here are the five foundational pillars of cross-platform observability that modern engineering teams should focus on for seamless platform performance ...

For all the attention AI receives in corporate slide decks and strategic roadmaps, many businesses are struggling to translate that ambition into something that holds up at scale. At least, that's the picture that emerged from a recent Forrester study commissioned by Tines ...

From smart factories and autonomous vehicles to real-time analytics and intelligent building systems, the demand for instant, local data processing is exploding. To meet these needs, organizations are leaning into edge computing. The promise? Faster performance, reduced latency and less strain on centralized infrastructure. But there's a catch: Not every network is ready to support edge deployments ...

Every digital customer interaction, every cloud deployment, and every AI model depends on the same foundation: the ability to see, understand, and act on data in real time ... Recent data from Splunk confirms that 74% of the business leaders believe observability is essential to monitoring critical business processes, and 66% feel it's key to understanding user journeys. Because while the unknown is inevitable, observability makes it manageable. Let's explore why ...

Organizations that perform regular audits and assessments of AI system performance and compliance are over three times more likely to achieve high GenAI value than organizations that do not, according to a survey by Gartner ...

Kubernetes has become the backbone of cloud infrastructure, but it's also one of its biggest cost drivers. Recent research shows that 98% of senior IT leaders say Kubernetes now drives cloud spend, yet 91% still can't optimize it effectively. After years of adoption, most organizations have moved past discovery. They know container sprawl, idle resources and reactive scaling inflate costs. What they don't know is how to fix it ...

Artificial intelligence is no longer a future investment. It's already embedded in how we work — whether through copilots in productivity apps, real-time transcription tools in meetings, or machine learning models fueling analytics and personalization. But while enterprise adoption accelerates, there's one critical area many leaders have yet to examine: Can your network actually support AI at the speed your users expect? ...

The more technology businesses invest in, the more potential attack surfaces they have that can be exploited. Without the right continuity plans in place, the disruptions caused by these attacks can bring operations to a standstill and cause irreparable damage to an organization. It's essential to take the time now to ensure your business has the right tools, processes, and recovery initiatives in place to weather any type of IT disaster that comes up. Here are some effective strategies you can follow to achieve this ...