The cloud has recently proven to be a vital tool for many organizations to deal with the COVID-19 pandemic by enabling employees to work from home. To me, COVID-19 has clearly shown that work doesn't need to happen at the office. It has strengthened our belief that working from home is going to be the norm for many.
The move to the cloud introduces many technical challenges, even though we're taking away some of the complexity of maintaining an extensive IT infrastructure. But we're also adding a new layer of complexity to an already complex IT landscape. Besides the technical shift, we'll also see a change in responsibility and accountability.
The Desktop is Not the Hard Part
Imagine moving your desktops over to the Windows Virtual Desktop (WVD) or Citrix Cloud. All of a sudden, Microsoft or Citrix are responsible for delivering the desktop that runs your applications to support your business. How far does the responsibility of the vendor reach? Is it just the infrastructure, or are they also responsible for the applications' availability and performance? Am I — as an IT director — still accountable, and how can I provide insights about this?
At the same time, we see an ever-increasing rate of change. To be able to handle this increased rate of growth, an organization shouldn't merely lift and shift their workloads to the cloud. Instead, they should also review and modernize their operations. Agile and DevOps have been around for quite some time in the realm of software development. We believe organizations should also incorporate these concepts into their IT management processes so they can facilitate change instead of controlling it.
Modernize Change Management
Guaranteeing the availability and user experience of the digital workplace and, thus, with employees' productivity and the continuity of the company should be the highest priority. On the one hand, by supporting the change management process with data about the impact a change will have on production systems and automating change in the digital workplace. On the other hand, by continuously testing production environments, including desktop applications (whether in the Cloud) for availability and performance and reporting on this clearly and simply.
Towards the future, we want to give substance to our "DevOps for Desktops" concept in which we want to plot the thinking of DevOps onto the digital workplace. Our vision is that deep integration of our automation and test platforms enables the customer to implement changes faster and with higher quality, both on-premises and in the cloud.
The Latest
Achieve more with less. How many of you feel that pressure — or, even worse, hear those words — trickle down from leadership? The reality is that overworked and under-resourced IT departments will only lead to chronic errors, missed deadlines and service assurance failures. After all, we're only human. So what are overburdened IT departments to do? Reduce the human factor. In a word: automate ...
On average, data innovators release twice as many products and increase employee productivity at double the rate of organizations with less mature data strategies, according to the State of Data Innovation report from Splunk ...
While 90% of respondents believe observability is important and strategic to their business — and 94% believe it to be strategic to their role — just 26% noted mature observability practices within their business, according to the 2021 Observability Forecast ...
Let's explore a few of the most prominent app success indicators and how app engineers can shift their development strategy to better meet the needs of today's app users ...
Business enterprises aiming at digital transformation or IT companies developing new software applications face challenges in developing eye-catching, robust, fast-loading, mobile-friendly, content-rich, and user-friendly software. However, with increased pressure to reduce costs and save time, business enterprises often give a short shrift to performance testing services ...
DevOps, SRE and other operations teams use observability solutions with AIOps to ingest and normalize data to get visibility into tech stacks from a centralized system, reduce noise and understand the data's context for quicker mean time to recovery (MTTR). With AI using these processes to produce actionable insights, teams are free to spend more time innovating and providing superior service assurance. Let's explore AI's role in ingestion and normalization, and then dive into correlation and deduplication too ...
As we look into the future direction of observability, we are paying attention to the rise of artificial intelligence, machine learning, security, and more. I asked top industry experts — DevOps Institute Ambassadors — to offer their predictions for the future of observability. The following are 10 predictions ...
One thing is certain: The hybrid workplace, a term we helped define in early 2020, with its human-centric work design, is the future. However, this new hybrid work flexibility does not come without its costs. According to Microsoft ... weekly meeting times for MS Teams users increased 148%, between February 2020 and February 2021 they saw a 40 billion increase in the number of emails, weekly per person team chats is up 45% (and climbing), and people working on Office Docs increased by 66%. This speaks to the need to further optimize remote interactions to avoid burnout ...
Here's how it happens: You're deploying a new technology, thinking everything's going smoothly, when the alerts start coming in. Your rollout has hit a snag. Whole groups of users are complaining about poor performance on their devices. Some can't access applications at all. You've now blown your service-level agreement (SLA). You might have just introduced a new security vulnerability. In the worst case, your big expensive product launch has missed the mark altogether. "How did this happen?" you're asking yourself. "Didn't we test everything before we deployed?" ...
The Fastly outage in June 2021 showed how one inconspicuous coding error can cause worldwide chaos. A single Fastly customer making a legitimate configuration change, triggered a hidden bug that sent half of the internet offline, including web giants like Amazon and Reddit. Ultimately, this incident illustrates why organizations must test their software in production ...
