Cloud Ahead – Managing Change in the New Normal
Employees are no longer bound to a physical desk in the office due to moving to the cloud
October 01, 2020

Dennis Damen
Login VSI

Share this

The cloud has recently proven to be a vital tool for many organizations to deal with the COVID-19 pandemic by enabling employees to work from home. To me, COVID-19 has clearly shown that work doesn't need to happen at the office. It has strengthened our belief that working from home is going to be the norm for many.

The move to the cloud introduces many technical challenges, even though we're taking away some of the complexity of maintaining an extensive IT infrastructure. But we're also adding a new layer of complexity to an already complex IT landscape. Besides the technical shift, we'll also see a change in responsibility and accountability.

The Desktop is Not the Hard Part

Imagine moving your desktops over to the Windows Virtual Desktop (WVD) or Citrix Cloud. All of a sudden, Microsoft or Citrix are responsible for delivering the desktop that runs your applications to support your business. How far does the responsibility of the vendor reach? Is it just the infrastructure, or are they also responsible for the applications' availability and performance? Am I — as an IT director — still accountable, and how can I provide insights about this?

At the same time, we see an ever-increasing rate of change. To be able to handle this increased rate of growth, an organization shouldn't merely lift and shift their workloads to the cloud. Instead, they should also review and modernize their operations. Agile and DevOps have been around for quite some time in the realm of software development. We believe organizations should also incorporate these concepts into their IT management processes so they can facilitate change instead of controlling it.

Modernize Change Management

Guaranteeing the availability and user experience of the digital workplace and, thus, with employees' productivity and the continuity of the company should be the highest priority. On the one hand, by supporting the change management process with data about the impact a change will have on production systems and automating change in the digital workplace. On the other hand, by continuously testing production environments, including desktop applications (whether in the Cloud) for availability and performance  and reporting on this clearly and simply.

Towards the future, we want to give substance to our "DevOps for Desktops" concept in which we want to plot the thinking of DevOps onto the digital workplace. Our vision is that deep integration of our automation and test platforms enables the customer to implement changes faster and with higher quality, both on-premises and in the cloud.

Dennis Damen is Sr. Product Manager at Login VSI
Share this

The Latest

December 07, 2023

Part 4 covers OpenTelemetry: Next year, we're going to see more embrace of OpenTelemetry across the entire industry — opening up the future of instrumentation ...

December 06, 2023

Part 3 covers even more on Observability: Observability will move up the organization to support the sustainability and FinOps drive. The combined pressure of needing to adopt more sustainable practices and tackle rising cloud costs will catapult observability from an IT priority to a business requirement in 2024 ...

December 05, 2023

Part 2 covers more on Observability: In 2024, observability platforms will embrace and innovate with new technologies like GenAI for real-time analytics, becoming the fulcrum for digital experience management ...

December 04, 2023

The Holiday Season means it is time for APMdigest's annual list of Application Performance Management (APM) predictions, covering IT performance topics. Industry experts — from analysts and consultants to the top vendors — offer thoughtful, insightful, and often controversial predictions on how APM, Observability, AIOps and related technologies will evolve and impact business in 2024. Part 1 covers APM and Observability ...

November 30, 2023

To help you stay on top of the ever-evolving tech scene, Automox IT experts shake the proverbial magic eight ball and share their predictions about tech trends in the coming year. From M&A frenzies to sustainable tech and automation, these forecasts paint an exciting picture of the future ...

November 29, 2023
The past few years have presented numerous challenges for businesses: a pandemic, rising interest rates, supply chain disruptions, and geopolitical conflict that sent shockwaves across the global economy. But change may finally be on the horizon. According to a recent report by Endava ... a majority of executives confirmed they are feeling optimistic about the current business climate, and as a result, are forecasting larger IT budgets, increased technology funding and rollout, and prioritized innovation in the coming year ...
November 28, 2023

Incident management processes are not keeping pace with the demands of modern operations teams, failing to meet the needs of SREs as well as platform and ops teams. Results from the State of DevOps Automation and AI Survey, commissioned by Transposit, point to an incident management paradox. Despite nearly 60% of ITOps and DevOps professionals reporting they have a defined incident management process that's fully documented in one place and over 70% saying they have a level of automation that meets their needs, teams are unable to quickly resolve incidents ...

November 27, 2023

Today, in the world of enterprise technology, the challenges posed by legacy Virtual Desktop Infrastructure (VDI) systems have long been a source of concern for IT departments. In many instances, this promising solution has become an organizational burden, hindering progress, depleting resources, and taking a psychological and operational toll on employees ...

November 22, 2023

Within retail organizations across the world, IT teams will be bracing themselves for a hectic holiday season ... While this is an exciting opportunity for retailers to boost sales, it also intensifies severe risk. Any application performance slipup will cause consumers to turn their back on brands, possibly forever. Online shoppers will be completely unforgiving to any retailer who doesn't deliver a seamless digital experience ...

November 21, 2023

Black Friday is a time when consumers can cash in on some of the biggest deals retailers offer all year long ... Nearly two-thirds of consumers utilize a retailer's web and mobile app for holiday shopping, raising the stakes for competitors to provide the best online experience to retain customer loyalty. Perforce's 2023 Black Friday survey sheds light on consumers' expectations this time of year and how developers can properly prepare their applications for increased online traffic ...