ControlUp announced enhancements to ControlUp Edge DX, the solution that reduces IT support costs for physical desktops by identifying, resolving, and preventing problems that device management software can't.
For organizations seeking to elevate operational excellence and improve employee engagement, Edge DX now features advanced employee dashboards and scoring, employee sentiment enhancements, and a GenAI-powered chatbot to democratize the remediation process for intuitive issue resolution by IT staff at any level.
"Today's IT leaders need to be able to get off of the 'break-fix treadmill' so they can focus on the strategic, mission-critical initiatives that deliver greater business value," said Simon Townsend, Field CTO, ControlUp. "They also need to be able to look beyond device performance metrics to truly see employee sentiment and engagement data to humanize the computing experience. With enhancements to ControlUp Edge DX, we are not only reducing the mean-time-to-resolution, but we are also giving IT the unified workflow optimization they need to make IT more human-centric, autonomous, and proactive. The result is an elevated DEX that puts people first."
With the latest iteration of ControlUp Edge DX, released earlier this month, ControlUp is empowering strategic IT organizations in four key areas:
- Advanced Employee Experience Dashboards and Scoring – ControlUp experience scores transform how IT organizations measure their operational excellence by focusing on the impact to the end user. Prioritizing faster issue resolution over simply collecting data, Edge DX dashboards enable IT admins to identify which devices or apps are causing issues and understand end users' experience. The enhanced scoring system also works smartly—paying more attention to apps that users actively use. Additionally, data from VDI and DaaS sessions is integrated for comprehensive insights, score trends, and other important granular details.
- Enhanced Employee Sentiment Surveys – Giving IT teams the ability to look beyond performance metrics into the data that drives employee engagement, Edge DX now delivers qualitative sentiment surveys. Introduces asset and survey libraries that are one-time, recurring, or on-demand. Surveys can be distributed in a randomized manner across the employee base, exclusively targeted with user exclusions, or segmented based on device groups.
- GenAI-Powered Chatbot – Delivering intuitive responses based on conversational context, IT teams of any level expertise can get the insights they need into devices, unified communication and collaboration and installed applications with simple natural-language searches. The chatbot generated answers not only in text form but also various graphs, charts, tables, and maps.
- Cost Savings Dashboard – To quantify the value of DEX initiatives, the ControlUp cost savings dashboard delivers insights into automations, remediation, and remote assistance sessions for physical endpoints, VDI, and DaaS to demonstrate time savings and IT labor costs for end user projects.
The latest version of ControlUp Edge DX with these enhanced features and capabilities was released earlier this month.
The Latest
A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...
IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...
A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...
According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...
2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...
Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...
An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...
Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...
In March, New Relic published the State of Observability for Media and Entertainment Report to share insights, data, and analysis into the adoption and business value of observability across the media and entertainment industry. Here are six key takeaways from the report ...
Regardless of their scale, business decisions often take time, effort, and a lot of back-and-forth discussion to reach any sort of actionable conclusion ... Any means of streamlining this process and getting from complex problems to optimal solutions more efficiently and reliably is key. How can organizations optimize their decision-making to save time and reduce excess effort from those involved? ...