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ControlUp Edge DX Updated

ControlUp announced enhancements to ControlUp Edge DX, the solution that reduces IT support costs for physical desktops by identifying, resolving, and preventing problems that device management software can't.

For organizations seeking to elevate operational excellence and improve employee engagement, Edge DX now features advanced employee dashboards and scoring, employee sentiment enhancements, and a GenAI-powered chatbot to democratize the remediation process for intuitive issue resolution by IT staff at any level.

"Today's IT leaders need to be able to get off of the 'break-fix treadmill' so they can focus on the strategic, mission-critical initiatives that deliver greater business value," said Simon Townsend, Field CTO, ControlUp. "They also need to be able to look beyond device performance metrics to truly see employee sentiment and engagement data to humanize the computing experience. With enhancements to ControlUp Edge DX, we are not only reducing the mean-time-to-resolution, but we are also giving IT the unified workflow optimization they need to make IT more human-centric, autonomous, and proactive. The result is an elevated DEX that puts people first."

With the latest iteration of ControlUp Edge DX, released earlier this month, ControlUp is empowering strategic IT organizations in four key areas:

- Advanced Employee Experience Dashboards and Scoring – ControlUp experience scores transform how IT organizations measure their operational excellence by focusing on the impact to the end user. Prioritizing faster issue resolution over simply collecting data, Edge DX dashboards enable IT admins to identify which devices or apps are causing issues and understand end users' experience. The enhanced scoring system also works smartly—paying more attention to apps that users actively use. Additionally, data from VDI and DaaS sessions is integrated for comprehensive insights, score trends, and other important granular details.

- Enhanced Employee Sentiment Surveys – Giving IT teams the ability to look beyond performance metrics into the data that drives employee engagement, Edge DX now delivers qualitative sentiment surveys. Introduces asset and survey libraries that are one-time, recurring, or on-demand. Surveys can be distributed in a randomized manner across the employee base, exclusively targeted with user exclusions, or segmented based on device groups.

- GenAI-Powered Chatbot – Delivering intuitive responses based on conversational context, IT teams of any level expertise can get the insights they need into devices, unified communication and collaboration and installed applications with simple natural-language searches. The chatbot generated answers not only in text form but also various graphs, charts, tables, and maps.

- Cost Savings Dashboard – To quantify the value of DEX initiatives, the ControlUp cost savings dashboard delivers insights into automations, remediation, and remote assistance sessions for physical endpoints, VDI, and DaaS to demonstrate time savings and IT labor costs for end user projects.

The latest version of ControlUp Edge DX with these enhanced features and capabilities was released earlier this month.

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ControlUp Edge DX Updated

ControlUp announced enhancements to ControlUp Edge DX, the solution that reduces IT support costs for physical desktops by identifying, resolving, and preventing problems that device management software can't.

For organizations seeking to elevate operational excellence and improve employee engagement, Edge DX now features advanced employee dashboards and scoring, employee sentiment enhancements, and a GenAI-powered chatbot to democratize the remediation process for intuitive issue resolution by IT staff at any level.

"Today's IT leaders need to be able to get off of the 'break-fix treadmill' so they can focus on the strategic, mission-critical initiatives that deliver greater business value," said Simon Townsend, Field CTO, ControlUp. "They also need to be able to look beyond device performance metrics to truly see employee sentiment and engagement data to humanize the computing experience. With enhancements to ControlUp Edge DX, we are not only reducing the mean-time-to-resolution, but we are also giving IT the unified workflow optimization they need to make IT more human-centric, autonomous, and proactive. The result is an elevated DEX that puts people first."

With the latest iteration of ControlUp Edge DX, released earlier this month, ControlUp is empowering strategic IT organizations in four key areas:

- Advanced Employee Experience Dashboards and Scoring – ControlUp experience scores transform how IT organizations measure their operational excellence by focusing on the impact to the end user. Prioritizing faster issue resolution over simply collecting data, Edge DX dashboards enable IT admins to identify which devices or apps are causing issues and understand end users' experience. The enhanced scoring system also works smartly—paying more attention to apps that users actively use. Additionally, data from VDI and DaaS sessions is integrated for comprehensive insights, score trends, and other important granular details.

- Enhanced Employee Sentiment Surveys – Giving IT teams the ability to look beyond performance metrics into the data that drives employee engagement, Edge DX now delivers qualitative sentiment surveys. Introduces asset and survey libraries that are one-time, recurring, or on-demand. Surveys can be distributed in a randomized manner across the employee base, exclusively targeted with user exclusions, or segmented based on device groups.

- GenAI-Powered Chatbot – Delivering intuitive responses based on conversational context, IT teams of any level expertise can get the insights they need into devices, unified communication and collaboration and installed applications with simple natural-language searches. The chatbot generated answers not only in text form but also various graphs, charts, tables, and maps.

- Cost Savings Dashboard – To quantify the value of DEX initiatives, the ControlUp cost savings dashboard delivers insights into automations, remediation, and remote assistance sessions for physical endpoints, VDI, and DaaS to demonstrate time savings and IT labor costs for end user projects.

The latest version of ControlUp Edge DX with these enhanced features and capabilities was released earlier this month.

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...