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ControlUp Integrates with ServiceNow

ControlUp announced the availability of ControlUp IT Service Management (ITSM) Connector, an integration with ServiceNow which combines physical device and unified communication real-time metrics from ControlUp Edge DX.

The ITSM solution is available in the ServiceNow Store. ControlUp ITSM Connector delivers faster remediation and automated ticket generation within ServiceNow to solve IT issues before users are aware of a problem.

As a Registered Build Partner, ControlUp is offering the ITSM solution to help increase Level One efficiency in data presentation, reduce Level One ticket handling via ControlUp Edge DX automation, and align ControlUp Edge DX with existing workflows.

The addition of ControlUp monitoring and remediation services drives significant benefits for ServiceNow customers, including:

- Incident Management - ControlUp Edge DX is purposely designed to provide a better desktop experience for employees, boosting productivity and reducing downtime.

- Problem Management - ControlUp Edge DX accelerates root cause resolution with synthetic testing for automated problem identification and remediation before the user is aware of the issue.

- Service Operations Workspace - ControlUp Edge DX reduces ticket generation with automated problem identification and resolution, minimizing service disruptions for a better employee experience.

"The addition of ControlUp monitoring and management services within the ServiceNow Store allows IT organizations to offer a significantly improved user experience," said Jon Wallace, CTO, ControlUp. "Our DEX platform simplifies the delivery of high-performing workspaces and delivers physical and virtual monitoring along with proactive network and device testing, automation, and access to a global community of IT professionals sharing insights and solutions."

"Partnerships succeed best when we lean into our unique skills and expertise and have a clear view into the problem we're trying to solve," said Erica Volini, senior vice president of global partnerships at ServiceNow. "ControlUp's integration extends our reach well beyond where we can go alone and represents the legacy and goals of the Now Platform. I am thrilled to see the continued innovation we will achieve together to help organizations succeed in the era of digital business."

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ControlUp Integrates with ServiceNow

ControlUp announced the availability of ControlUp IT Service Management (ITSM) Connector, an integration with ServiceNow which combines physical device and unified communication real-time metrics from ControlUp Edge DX.

The ITSM solution is available in the ServiceNow Store. ControlUp ITSM Connector delivers faster remediation and automated ticket generation within ServiceNow to solve IT issues before users are aware of a problem.

As a Registered Build Partner, ControlUp is offering the ITSM solution to help increase Level One efficiency in data presentation, reduce Level One ticket handling via ControlUp Edge DX automation, and align ControlUp Edge DX with existing workflows.

The addition of ControlUp monitoring and remediation services drives significant benefits for ServiceNow customers, including:

- Incident Management - ControlUp Edge DX is purposely designed to provide a better desktop experience for employees, boosting productivity and reducing downtime.

- Problem Management - ControlUp Edge DX accelerates root cause resolution with synthetic testing for automated problem identification and remediation before the user is aware of the issue.

- Service Operations Workspace - ControlUp Edge DX reduces ticket generation with automated problem identification and resolution, minimizing service disruptions for a better employee experience.

"The addition of ControlUp monitoring and management services within the ServiceNow Store allows IT organizations to offer a significantly improved user experience," said Jon Wallace, CTO, ControlUp. "Our DEX platform simplifies the delivery of high-performing workspaces and delivers physical and virtual monitoring along with proactive network and device testing, automation, and access to a global community of IT professionals sharing insights and solutions."

"Partnerships succeed best when we lean into our unique skills and expertise and have a clear view into the problem we're trying to solve," said Erica Volini, senior vice president of global partnerships at ServiceNow. "ControlUp's integration extends our reach well beyond where we can go alone and represents the legacy and goals of the Now Platform. I am thrilled to see the continued innovation we will achieve together to help organizations succeed in the era of digital business."

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Despite the frustrations, every engineer we spoke with ultimately affirmed the value and power of OpenTelemetry. The "sucks" moments are often the flip side of its greatest strengths ... Part 2 of this blog covers the powerful advantages and breakthroughs — the "OTel Rocks" moments ...

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Enterprises are turning to AI-powered software platforms to make IT management more intelligent and ensure their systems and technology meet business needs for efficiency, lowers costs and innovation, according to new research from Information Services Group ...

The power of Kubernetes lies in its ability to orchestrate containerized applications with unparalleled efficiency. Yet, this power comes at a cost: the dynamic, distributed, and ephemeral nature of its architecture creates a monitoring challenge akin to tracking a constantly shifting, interconnected network of fleeting entities ... Due to the dynamic and complex nature of Kubernetes, monitoring poses a substantial challenge for DevOps and platform engineers. Here are the primary obstacles ...

The perception of IT has undergone a remarkable transformation in recent years. What was once viewed primarily as a cost center has transformed into a pivotal force driving business innovation and market leadership ... As someone who has witnessed and helped drive this evolution, it's become clear to me that the most successful organizations share a common thread: they've mastered the art of leveraging IT advancements to achieve measurable business outcomes ...

More than half (51%) of companies are already leveraging AI agents, according to the PagerDuty Agentic AI Survey. Agentic AI adoption is poised to accelerate faster than generative AI (GenAI) while reshaping automation and decision-making across industries ...

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Real privacy protection thanks to technology and processes is often portrayed as too hard and too costly to implement. So the most common strategy is to do as little as possible just to conform to formal requirements of current and incoming regulations. This is a missed opportunity ...

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