Cyara announced its acquisition of communication testing company Spearline, headquartered in Ireland.
This expands Cyara’s global in-country dialing and WebRTC testing and monitoring capabilities. The amount of the transaction is undisclosed.
The deal pairs Cyara’s contact center and chatbot assurance with Spearline’s global dialing and WebRTC capabilities to deliver a solution set that addresses the needs of enterprises transforming their CX through the adoption of cloud- and AI-based solutions that support the modern remote workforce.
Spearline brings the most comprehensive global in-country dialing solution that provides mobile and landline dialing assurance in over 80 countries. Spearline also brings WebRTC testing solutions that enable the monitoring of voice and video delivered through Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) platforms like NICE CXOne, Amazon Connect, Genesys Cloud RingCentral and Zoom.
“To support a remote workforce, organizations are moving their communications platforms to the cloud,” said Alok Kulkarni, CEO of Cyara. “While this eliminates the complexity of managing the hardware, there is new complexity in testing advanced features that come with these platforms, like AI, video and omnichannel. Cyara offers the only CX assurance platform that can address the complexity of these modern communications systems today, and in the future.”
Spearline’s flagship solution, Voice Assure, helps global companies in industries like technology, travel and banking, assure that their customers can reach them across the globe. Voice Assure places in-country calls to toll and toll-free numbers, and measures the audio quality and connectivity of those calls, which enables enterprises to replicate customers’ experiences locally and analyze key performance metrics such as connectivity, audio quality, and Caller ID presentation.
Voice Assure offers:
- In-country testing in more than 80 countries
- Interstate testing for the US and Canada
- Dialing from mobile- and land-lines
- 200+ points of presence
- Coverage of over 250 carriers
In 2021, Spearline acquired testRTC to add WebRTC monitoring to their portfolio, and most recently bolstered that investment with the acquisition of the Callstats.io business line from 8×8. These investments support the testing and monitoring needs of organizations adopting WebRTC-based cloud communications platforms. Combined with Cyara ResolveAX, this yields a comprehensive set of assurance solutions for WebRTC-based platforms.
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