Cyara Joins AWS Partner Program
March 03, 2021
Share this

Cyara has been accepted to the Amazon Web Services (AWS) Public Sector Partner Program, as well as the AWS ISV Accelerate Program, a co-sell program for AWS Partners who provide software solutions that run on or integrate with AWS.

Cyara simplifies the process for customers migrating on-premise contact centers to the Amazon Connect cloud contact center while increasing the speed of the migration and improving quality through automated testing coverage. Cyara is a member of the AWS Partner Network (APN) as an AWS Technology Partner.

Customers of Cyara’s Automated CX Assurance Platform see:

- Reduced time to test by 80% by automating manual processes

- Shortened development cycles by 40%-70% by accelerating testing

- Improved quality by increasing automated test coverage by up to 800%

- Gain confidence that their new contact center platform is functioning as designed.

Cyara’s acceptance into the AWS ISV Accelerate program enables the company to gain access to active AWS customers through collaboration with the AWS Sales organization. Close collaboration with the AWS Sales team enables Cyara to provide better outcomes to AWS customers, as AWS ISV Accelerate Partners and the AWS team work together to vet and identify the best solutions available to customers.

The AWS Public Sector Partner (PSP) Program recognizes AWS Partners with solutions and experience in delivering government, education, and nonprofit customer missions around the world. Acceptance into the AWS PSP Program enables Cyara to expand the company’s relationship with AWS and become eligible for additional AWS Partner benefits. As an AWS Technology Partner, Cyara will develop solutions to be featured on the AWS Solution Library.

Cyara provides a comprehensive platform for ensuring that customer journeys are working as designed across digital and voice channels. The Cyara Accelerator for Amazon Connect also makes migrations to Amazon Connect easier by taking enterprise customers through five easy steps for migration to Amazon Connect: design, build, test, deploy and maintain.

Share this

The Latest

April 21, 2021

Few tools provide early detection of mission-critical mail outages. On March 15, Microsoft had a service outage worldwide that impacted its services such as Teams AV, Yammer, OneDrive, and Azure Active Directory. Users reported not being able to login into either of these services and were getting timeout messages ...

April 20, 2021

More than half (60%) of IT organizations are investing in improving employee experience to support remote workforce productivity and performance according to The Changing Role of the IT Leader study by Elastic ...

April 19, 2021

Why are CDNs becoming more important to so many businesses? And how will they handle the new applications coming out over the next few years? APMdigest sat down with Mehdi Daoudi, CEO and co-founder of Catchpoint Systems, to find out ...

April 15, 2021

A growing need for process automation as a result of the confluence of digital transformation initiatives with the remote/hybrid work policies brought on by the pandemic was uncovered by an independent survey of over 500 IT Operations, DevOps, and Site Reliability Engineering (SRE) professionals commissioned by Transposit for its inaugural State of DevOps Automation Report ...

April 14, 2021

As the Covid-19 pandemic forces a global reset of how we gather and work, 60% of organizations are looking forward to increased spending in 2021 to deploy new technologies, according to the 14th annual State of the Network global study of enterprise networking and security challenges released by VIAVI Solutions ...

April 13, 2021

Complexity breaks correlation. Intelligence brings cohesion. This simple principle is what makes real-time asset intelligence a must-have for AIOps that is meant to diffuse complexity. To further create a context for the user, it is critical to understand service dependencies and correlate alerts across the stack to resolve incidents ...

April 12, 2021

We're all familiar with the process of QA within the software development cycle. Developers build a product and send it to QA engineers, who test and bless it before pushing it into the world. After release, a different team of SREs with their own toolset then monitor for issues and bugs. Now, a new level of customer expectations for speed and reliability have pushed businesses further toward delivering rapid product iterations and innovations to keep up with customer demands. This leaves little time to run the traditional development process ...

April 08, 2021

On Wednesday January 27, 2021, Microsoft Office 365 experienced an outage affected a number of its services with a prolonged outage affecting Exchange Online. Despite Microsoft indicating that it was just Exchange Online affected during this outage, some monitoring tools detected that Azure Active Directory and dependent services like SharePoint and OneDrive were also affected at the time. The outage information indicated a rollout and rollback but we wouldn't expect to see such a widescale outage and slowdown just affecting some of the schema unless everything had to be taken offline ...

April 07, 2021

Application availability depends on the availability of other elements in a system, for example, network, server, operating system and so on, which support the application. Concentrating solely on the availability of any one block will not produce optimum availability of the application for the end user ...

April 06, 2021

A hybrid work environment will persist after the pandemic recedes, with over 80% stating that they expect over a quarter of workers to remain remote, and over two-thirds desiring flexibility between on-premises and remote deployments according to the 2021 State of the WAN report released by Aryaka ...