Data-Driven IT Automation and the "More Syndrome"
April 02, 2020

Dennis Drogseth

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The results are in from Data-Driven IT Automation: A Vision for the Modern CIO, the survey I referenced in my prior blog, Making IT Automation Work Better. We had 405 respondents, with 200 from North America, 107 from EMEA and 98 from Asia Pacific when we wrapped up data collection in March. Since then I've spent more than two weeks analyzing it, and I thought I'd share answers to some of the questions I posed in my prior blog.

Just a few highlights here, but we'll be sharing a lot more details about the results in a webinar on April 30.

The use cases for strategic automation initiatives were:

■ Problem, incident and availability management

■ Configuration, change and capacity management

■ DevOps

■ Application performance and workload optimization

We also looked at priorities to unify automation across use cases, and elements impacting IT automation maturity, such as establishing an automation center of excellence.

We were overall very pleased with the data, which was consistent and sometimes even revelatory. For instance, we had assumed that most respondents would be locked in one use case primarily. But this turned out not to be the case, with more than 50% seriously involved in two, and the majority engaged at some level in three, and sometimes four. This, among quite a few other data points, spoke to both the growing need and the emerging readiness for IT organizations to think about bringing their automation technologies together more strategically and efficiently across use cases.

The Questions List

In my prior blog I posed a list of questions. With this blog, I'd like to provide a data point or two to address five of the original ten.

How far along are IT organizations in automation adoption?

When we surveyed respondents, we found that on average, about 40% of IT processes had been automated. This included a population of 495 respondents, as we terminated those with fewer than 21% of their processes automated, given our goal to seek more in-depth insights into strategic automation initiatives. Among the population finally surveyed, the average was 50% of IT processes automated.

What IT automation technologies are most prevalently in deployment?

Perhaps not surprisingly, the most pervasive technology was workflow within and across IT. This was true for three of the four use cases, however workload automation (WLA) led for automation supporting DevOps initiatives, reflecting WLA's growing relevance for coordinating automation capabilities far beyond job scheduling. On the other hand, when asked about the preferred investment for unifying automation across multiple use cases, IT process automation was the clear winner, with its long and proven history in bringing different automation technologies together.

What is the impact of AIOps and other analytics on automation, as in the titled theme of the research "data-driven IT automation?"

Contrary to many industry assumptions about AIOps penetration, 75% of our respondents had AIOps or related IT analytics either already established as a major initiative, or actively in some form of deployment. Moreover, 90% of respondents viewed coupling AI/analytics with automation as a high priority or an extremely high priority. Across the board, when we looked for factors leading to IT automation effectiveness, AI/analytic integration was among those most consistently in the forefront.

How are trends such as digital transformation impacting IT analytics adoptions?

The short answer is "positively." When EMA looked at best practices overall, and digital transformation specifically, more best practices, and a stronger commitment to tie digital transformation to automation initiatives, were both key catalysts in enabling more effective automation outcomes. These results underscored the importance of process, in the human as well as technology sense, for bringing IT organizations together and aligning them with the business.

IT Automation and the "More Syndrome"

Perhaps the most critical question in all our research was: What separates out IT organizations that are more forward looking in terms of automation adoption from others?

The answer to this correlated strongly to what EMA has already established as the "More Syndrome." The More Syndrome's impact in this research was, in fact, especially telling.

So…what leads to IT automation effectiveness?

■ More automation technologies in play

■ More stakeholders engaged

■ More metrics in play

■ More best practices supported

■ More analytic deployments and integrations

■ More processes automated per use case

■ More integrated automation across use cases

However, as I reviewed the data in context with our consulting experience, it struck me that it's always important to remember the "more" so often ignored — more communication and planning. It is just as important to understand your stakeholders, your overall environment and needs, and your IT and business requirements, as it is to be diligent in evaluating and adopting technologies, stage-by-stage, to address your evolving priorities.

For the "more" on what this research has to offer, I'll once again recommend our webinar on April 30, which will offer 45-minutes of context, surprises, and guidance.

Dennis Drogseth is VP at Enterprise Management Associates (EMA)
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