Derdack To Launch ITSM Alerting App for WP7
IT Management Alerts for Windows Phone 7 Smartphones
July 08, 2011
Share this

Derdack, a provider of enterprise notification software based in Germany, launched a new enterprise alerting app for Windows Phone 7 (WP7) that delivers enhanced IT systems management.

The app, which will be launched in late July, enables Microsoft System Center Operations Manager (SCOM), Service Manager (SCSM), HP Operations Center and IBM Tivoli Monitoring users to manage business critical incidents directly from a WP7 smartphone. The major benefits are increased transparency, speed and accuracy of response to critical events.

The app for WP7 replicates the management console of IT management systems and supports smartphone push notifications as a delivery channel for critical notifications. If an event is detected by the IT monitoring system, message master® Enterprise Alert automatically sends an alert via a push notification to the WP7 app. The user is instantly made aware of critical information related to an alert and has one click access to the mobile console from where further details are available. The alert can then be viewed, accepted and managed directly from within the app. Additionally, alerts can be sent to the smartphone via SMS or voice according to user preferences.

Development of the app for WP7 was facilitated by the existing proven integration of message master Enterprise Alert with Microsoft, HP and IBM products for IT monitoring and service management. Extending Derdack's enterprise notification software, the app achieves true mobilisation of incident management and allows users to access all IT alerts and incidents from their WP7 device without having to be in the physical presence of the system running IT monitoring or helpdesk software. Derdack is already working on apps for other smartphones and will be launching a similar app for Blackberry and the iPhone shortly.

"With the penetration of smartphones in an enterprise environment growing rapidly, it was a natural progression to enable IT systems management directly from the mobile device," says Matthes Derdack, CEO of Derdack. "We believe the app is the first of its kind on the Windows Phone 7 platform to enable companies to benefit from enhanced mobility and flexibility around IT service management. Companies will benefit from increased agility and flexibility when dealing with business critical events. Demonstrating the app at the recent Enterprise Notifications Conference generated an incredibly positive reaction and I am confident that we have developed a 'killer app' for WP7."

Share this

The Latest

June 18, 2024

With the rise of digital transformation and the increasing reliance on applications for business operations, the need for application performance management (APM) has become more critical ... This blog explains what APM is all about, its significance and key features ...

June 17, 2024

Generative AI (GenAI) has captured significant attention by redefining content creation and automation processes. Despite this surge in GenAI's popularity, it's crucial to highlight the continuous, vital role of machine learning (ML) in underpinning crucial business functions. This era is not about GenAI replacing ML; rather, it's about these technologies collaborating to supercharge intelligent automation across industries ...

June 13, 2024

As organizations continue to navigate their digital transformation journeys, the need for efficient, secure, and scalable data movement strategies has never been more critical ... In an era when enterprise IT landscapes are continually evolving, the strategic movement of data has become a cornerstone of maintaining agility, competitive edge, and operational efficiency ...

June 12, 2024

In May, New Relic published the State of Observability for IT and Telecommunications Report to share insights, statistics, and analysis on the adoption and business value of observability for the IT and telecommunications industries. Here are five key takeaways from the report ...

June 11, 2024
Over the past decade, the pace of technological progress has reached unprecedented levels, where fads both quickly rise and shrink in popularity. From AI and composability to augmented reality and quantum computing, the toolkit of emerging technologies is continuing to expand, creating a complex set of opportunities and challenges for businesses to address. In order to keep pace with competitors, avoiding new models and ideas is not an option. It's critical for organizations to determine whether an idea has transformative properties or is just a flash in the pan — a challenge tackled in Endava's new 2024 Emerging Tech Unpacked Report ...
June 10, 2024

The rapidly evolving nature of the industry, particularly with the recent surge in generative AI, can catch firms off-guard, leaving them scrambling to adapt to new trends without the necessary funds ... This blog will discuss effective strategies for optimizing cloud expenses to free up funds for emerging AI technologies, ensuring companies can adapt and thrive without financial strain ...

June 06, 2024

Software developers are spending more than 57% of their time being dragged into "war rooms" to solve application performance issues, rather than investing their time developing new, cutting-edge software applications as part of their organization's innovation strategy, according to a new report from Cisco ...

June 05, 2024

Generative Artificial Intelligence (GenAI) is continuing to see massive adoption and expanding use cases, despite some ongoing concerns related to bias and performance. This is clear from the results of Applause's 2024 GenAI Survey, which examined how digital quality professionals use and experience GenAI technology ... Here's what we found ...

June 04, 2024

Many times customers want to know why their measured performance doesn't match the speed advertised (by the platform vendor, software vendor, network vendor, etc). Assuming the advertised speeds are (a) within the realm of physical possibility and obeys the laws of physics, and (b) are real achievable speeds and not "click-bait," there are at least ten reasons for being unable to achieve advertised speeds. In situations where customer expectations and measured performance don't align, use the following checklist to help determine the reason(s) why ...

June 03, 2024

With so many systems potentially impacting applications performance, it is critical to find ways to separate insights from data that is often white noise. When cross-functional teams have clear alignment on what KPIs matter to them and their users' experiences, they can implement tools and processes that best support them. In the end, there must be collective ownership ...