IT leaders have growing concerns about their ability to keep up with digital transformation, according to a new report from Dynatrace, How to transform the way teams work to improve collaboration and drive better business outcomes.
The report shows traditional IT operating models with siloed teams and multiple monitoring and management solutions are proving ineffective at keeping up with cloud-native architectures. As a result, teams waste time manually combining data from disparate solutions in a reactive effort to solve challenges instead of focusing on driving innovation.
The survey also reveals:
■ 89% of CIOs say digital transformation has already accelerated, and 58% predict it will continue to speed up.
■ 93% of CIOs say IT's ability to maximize value for the business is hindered by challenges, including IT and business teams working in silos.
■ 74% of CIOs say they are fed up with the need to piece together data from multiple tools to assess the impact of IT investments on the business.
■ 40% of CIOs say limited collaboration across BizDevOps teams disrupts IT's ability to respond quickly to sudden changes in business needs.
■ 16% of an IT team's time is spent in meetings with the business to identify the causes of and solutions to problems. This issue alone costs organizations an average of $1.7 million annually due to lost productivity.
"As the pace of digital transformation accelerates, and modern, dynamic clouds introduce increasing complexity, the pressure on teams to make data-driven business decisions, and automate operations to deliver business value faster, has never been greater," said Mike Maciag, CMO at Dynatrace. "However, a lack of cross-team collaboration and access to a single source of truth across the organization is hindering BizDevOps teams' ability to achieve this. By using disparate data from multiple monitoring and analytics solutions and adhering to a 'my-part-works-fine' view, they are wasting hundreds of hours and millions of dollars every year, rather than pursuing shared business goals backed by precise, holistic insights."
Additional findings from the report include:
■ 49% of CIOs say they have limited data and visibility into users' perspectives on how digital services are performing.
■ Only 14% of organizations have a single platform that enables cross-team collaboration and a true understanding of IT's business impact.
■ 49% of CIOs say IT and business teams work in silos.
■ 40% of CIOs say limited cross-team collaboration makes it more difficult to identify the severity of an issue and minimize its overall business impact.
■ To ease the burden on IT and avoid stretching limited resources beyond their limits, organizations are adopting new practices that rely on breaking down silos:
- 53% are adopting BizDevOps
- 50% are adopting Autonomous Cloud Operations
- 47% are adopting NoOps
"Without breaking down the silos between IT, development, and the business, organizations simply can't keep up with the accelerated pace of digital transformation," added Maciag. "Empowering teams with a single analytics and monitoring platform, rooted in a common data model and delivering precise and real-time insights, drives shared goals and improved business outcomes."
Methodology: The report is based on a global survey of 700 CIOs in large enterprises with over 1,000 employees, conducted by Vanson Bourne and commissioned by Dynatrace in 2020. The sample included 200 respondents in the US, 100 in the UK, France, and Germany, and 50 in Australia, Singapore, Brazil and Mexico, respectively.
To achieve maximum availability, IT leaders must employ domain-agnostic solutions that identify and escalate issues across all telemetry points. These technologies, which we refer to as Artificial Intelligence for IT Operations, create convergence — in other words, they provide IT and DevOps teams with the full picture of event management and downtime ...
APMdigest and leading IT research firm Enterprise Management Associates (EMA) are partnering to bring you the EMA-APMdigest Podcast, a new podcast focused on the latest technologies impacting IT Operations. In Episode 2 - Part 1 Pete Goldin, Editor and Publisher of APMdigest, discusses Network Observability with Shamus McGillicuddy, Vice President of Research, Network Infrastructure and Operations, at EMA ...
CIOs have stepped into the role of digital leader and strategic advisor, according to the 2023 Global CIO Survey from Logicalis ...
Synthetic monitoring is crucial to deploy code with confidence as catching bugs with E2E tests on staging is becoming increasingly difficult. It isn't trivial to provide realistic staging systems, especially because today's apps are intertwined with many third-party APIs ...
Recent EMA field research found that ServiceOps is either an active effort or a formal initiative in 78% of the organizations represented by a global panel of 400+ IT leaders. It is relatively early but gaining momentum across industries and organizations of all sizes globally ...
Managing availability and performance within SAP environments has long been a challenge for IT teams. But as IT environments grow more complex and dynamic, and the speed of innovation in almost every industry continues to accelerate, this situation is becoming a whole lot worse ...
Harnessing the power of network-derived intelligence and insights is critical in detecting today's increasingly sophisticated security threats across hybrid and multi-cloud infrastructure, according to a new research study from IDC ...
Recent research suggests that many organizations are paying for more software than they need. If organizations are looking to reduce IT spend, leaders should take a closer look at the tools being offered to employees, as not all software is essential ...
Organizations are challenged by tool sprawl and data source overload, according to the Grafana Labs Observability Survey 2023, with 52% of respondents reporting that their companies use 6 or more observability tools, including 11% that use 16 or more.
An array of tools purport to maintain availability — the trick is sorting through the noise to find the right one. Let us discuss why availability is so important and then unpack the ROI of deploying Artificial Intelligence for IT Operations (AIOps) during an economic downturn ...