Digital Transformation Efforts Hindered by Lack of Collaboration Between IT and Business
February 08, 2019
Share this

Organizations and their IT teams are not in sync when pursuing their digital transformation strategies, according to a new report released today by The Economist Intelligence Unit (EIU).

Jump to infographic below

The report, From gatekeeper to enabler: the role of IT when digital transformation is the norm, sponsored by BMC Software, shows a prime example of this disconnect. Two-thirds of private and public-sector organizations in the survey (66%) say they buy new systems and solutions without involving IT teams — a situation that flies in the face of IT's traditional role as a gatekeeper of new technologies. The findings are based on a survey of senior executives and administrators in Asia-Pacific, Europe, Latin America and North America.

Reasons for the shortfall in collaboration with IT departments on digital transformation initiatives include:

■ misalignment in objectives, with non-IT teams prioritizing revenue growth and reducing costs, in contrast to IT teams that typically prioritize integration within existing systems and overall security

■ time pressures, as demonstrated by the finding that 37% of respondents cite excessive length of the procurement process for the failure to consult IT teams on the purchase of new technologies.

Nonetheless, despite many companies saying they bypass IT when purchasing new technology, 43% of respondents say their IT teams are still accountable if something goes wrong with a digital transformation initiative. This can be risky if IT teams have not evaluated the technologies in the first place.

This apparent lack of collaboration appears counterintuitive, given the generally positive view of respondents towards the benefits of co-ordination between IT and non-IT teams. Notably, organizations in which IT and non-IT teams collaborate regularly are significantly more confident about overcoming digital transformation challenges. 89 percent of collaborators say they are confident about overcoming obstacles compared with 55% of non-collaborators.

Another hindrance to seeing the results of digital transformation can be time itself. For organizations who have only had their initiatives in place for one or two years, only 42% strongly agree their organization is realizing the benefits of digital transformation. This is much lower than the 63% of respondents who have had their initiatives in place for three or more years.

Kevin Plumberg, editor of the report, says: "Digital transformation is not a one-off, unique journey that some organizations are experimenting with. It has become the norm, and companies where IT teams are working closely with the business rather than in silos are better positioned to manage the challenges that inevitably arise."



Share this

The Latest

February 14, 2019

Part 3 of our three-part blog series on the shortcomings of traditional APM solutions for monitoring microservices based applications explains how the alerting and troubleshooting capabilities of traditional APM do not address the evolving requirements of monitoring microservices based applications ...

February 13, 2019

In a digital world where the speed of innovation matters, are you anchored down by legacy APM agents? ...

February 12, 2019

In a digital world where customer experience defines your business, is your APM solution doing its job? This may seem like a strange question to open a technical blog on Application Performance Management (APM), but it's not. With customer experience today largely driven by software, we think there's no more important question to ask ...

February 11, 2019

According to the NetEnrich 2019 Cloud Adoption survey, 68% of enterprise IT departments are using public cloud infrastructure today, and 27% of respondents said that doing so is part of their near-term plan ...

February 08, 2019

Organizations and their IT teams are not in sync when pursuing their digital transformation strategies, according to a new report released today by The Economist Intelligence Unit ...