Digital.ai announced a strategic alliance with BMC to provide an advanced, AI-driven change management and service desk analytics solution for customers of the BMC Helix ITSM solution.
Leveraging the Digital.ai Value Stream Platform AI-powered analytics engine, the fully integrated solution helps ensure that organizations have the right information, in the right context, at the right time so they can make the best possible data-driven decisions for their business. This insight enables enterprises to keep pace with the accelerating speed of innovation while anticipating and avoiding disruptions that could adversely impact the customer experience.
“The combination of Digital.ai’s AI-powered analytics with the BMC Helix ITSM solution gives IT teams the advanced service and operational insights they need to meet the business’s requirements for speed, quality, and efficient change management,” said Ali Siddiqui, Chief Product Officer at BMC. “We are pleased to work with Digital.ai to bring this technology to our customers as they innovate and evolve into Autonomous Digital Enterprises.”
Digital.ai’s AI-powered analytics engine, the heart of the Digital.ai Value Stream Platform, integrates data from a range of IT sources - including DevOps, ITSM, ITIM and APM tools. Machine Learning (ML) models then process the data through millions of permutations and combinations to predict issues and prevent systemic problems. This patented technology is deployed in weeks, not months, and empowers users across the organization by giving them the information they need when they need it, with interactive visualizations that support all types of analytics, from pre-configured dashboards to ad hoc queries.
The Digital.ai-powered analytics solution enables users of the BMC Helix ITSM solution to add advanced analytics to their industry-leading service and change management. Key capabilities include the ability to:
- Increase performance – Improve Change Approval Board (CAB) productivity and effectiveness by transforming the role of change management from change approver to proactive advisor to development and delivery teams. Identify and eliminate systemic causes of change failure across people, process, and technology.
- Predict & prevent major service disruptions – Identify applications with the highest risk of an outage via a breakthrough AI/ML-driven early warning system. Prioritize capabilities with highest customer impact, prevent service impacts, and improve restoration time.
- Mitigate change risk and reduce change failure – Use advanced AI/ML models to evaluate all available relevant data – from BMC Helix ITSM and DevOps tools, detect change impact, and predict change failure. Find and fix risk factors both upstream in DevOps and downstream in IT Operations.
“We are excited to collaborate with BMC to bring BMC Helix customers transformative AI/ML technology that helps to solve real business problems and provides a competitive advantage in their markets,” said Gaurav Rewari, CTO & GM of AI and VSM at Digital.ai. “The integration of Digital.ai AI-driven analytics with BMC Helix ITSM enables organizations to use business information as a strategic tool to prioritize changes, reduce incidents, and lower service and operations costs.”
The Latest
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...
In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...
In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...
In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...
In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...
In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...
From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...