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EasyVista Announces 2023.4 Product Release

EasyVista has launched new product updates – the final in their series of major software enhancements for 2023.

Previous 2023 launches have included features and updates for XLA, AIOps with short term and threshold predictions, Green IT, a WhatsAPP integration, new PowerBI reports, advanced user forecasting, and much more.

The 2023.4 product release from EasyVista kickstarts a portfolio of platform experience modernizations that will empower IT professionals.

This release includes a new simplified UI layout (less clutter, more streamlined), an offline field technician app, native ticket collaboration in “together mode”, and a myriad of third-party integrations. “Together mode” is inspired by swarming practices and enables support agents to collaborate natively within support tickets—ultimately increasing the accuracy of agent response and reducing the time-to-resolution with knowledge sharing.

Additional features worth noting are plugins for EasyConnect (including Microsoft Entra ID (formerly Azure AD), NetApp, and Nutanix) and EV Reach Entra ID Integration to manage Microsoft Entra ID products (I.e., user accounts and group memberships) to improve the user experience.

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EasyVista Announces 2023.4 Product Release

EasyVista has launched new product updates – the final in their series of major software enhancements for 2023.

Previous 2023 launches have included features and updates for XLA, AIOps with short term and threshold predictions, Green IT, a WhatsAPP integration, new PowerBI reports, advanced user forecasting, and much more.

The 2023.4 product release from EasyVista kickstarts a portfolio of platform experience modernizations that will empower IT professionals.

This release includes a new simplified UI layout (less clutter, more streamlined), an offline field technician app, native ticket collaboration in “together mode”, and a myriad of third-party integrations. “Together mode” is inspired by swarming practices and enables support agents to collaborate natively within support tickets—ultimately increasing the accuracy of agent response and reducing the time-to-resolution with knowledge sharing.

Additional features worth noting are plugins for EasyConnect (including Microsoft Entra ID (formerly Azure AD), NetApp, and Nutanix) and EV Reach Entra ID Integration to manage Microsoft Entra ID products (I.e., user accounts and group memberships) to improve the user experience.

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Industry experts offer predictions on how AI will evolve and impact technology and business in 2025. Part 2 covers the challenges presented by AI, as well as solutions to those problems ...

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E-commerce is set to skyrocket with a 9% rise over the next few years ... To thrive in this competitive environment, retailers must identify digital resilience as their top priority. In a world where savvy shoppers expect 24/7 access to online deals and experiences, any unexpected downtime to digital services can lead to significant financial losses, damage to brand reputation, abandoned carts with designer shoes, and additional issues ...

Efficiency is a highly-desirable objective in business ... We're seeing this scenario play out in enterprises around the world as they continue to struggle with infrastructures and remote work models with an eye toward operational efficiencies. In contrast to that goal, a recent Broadcom survey of global IT and network professionals found widespread adoption of these strategies is making the network more complex and hampering observability, leading to uptime, performance and security issues. Let's look more closely at these challenges ...

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Gartner revealed its top strategic predictions for 2025 and beyond. Gartner's top predictions explore how generative AI (GenAI) is affecting areas where most would assume only humans can have lasting impact ...

The adoption of artificial intelligence (AI) is accelerating across the telecoms industry, with 88% of fixed broadband service providers now investigating or trialing AI automation to enhance their fixed broadband services, according to new research from Incognito Software Systems and Omdia ...

 

AWS is a cloud-based computing platform known for its reliability, scalability, and flexibility. However, as helpful as its comprehensive infrastructure is, disparate elements and numerous siloed components make it difficult for admins to visualize the cloud performance in detail. It requires meticulous monitoring techniques and deep visibility to understand cloud performance and analyze operational efficiency in detail to ensure seamless cloud operations ...