EasyVista has launched new product updates – the final in their series of major software enhancements for 2023.
Previous 2023 launches have included features and updates for XLA, AIOps with short term and threshold predictions, Green IT, a WhatsAPP integration, new PowerBI reports, advanced user forecasting, and much more.
The 2023.4 product release from EasyVista kickstarts a portfolio of platform experience modernizations that will empower IT professionals.
This release includes a new simplified UI layout (less clutter, more streamlined), an offline field technician app, native ticket collaboration in “together mode”, and a myriad of third-party integrations. “Together mode” is inspired by swarming practices and enables support agents to collaborate natively within support tickets—ultimately increasing the accuracy of agent response and reducing the time-to-resolution with knowledge sharing.
Additional features worth noting are plugins for EasyConnect (including Microsoft Entra ID (formerly Azure AD), NetApp, and Nutanix) and EV Reach Entra ID Integration to manage Microsoft Entra ID products (I.e., user accounts and group memberships) to improve the user experience.
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