When it comes to growing a successful company, research shows it isn't about getting the most out of employees, but delivering an experience that empowers them to be and do their best. And according to Priming a New Era of Digital Wellness, a new study conducted by Quartz Insights in partnership with Citrix Systems, technology is the secret to doing so.
"A superior employee experience is essential in fueling critical business goals, from successfully attracting and retaining talent to boosting customer satisfaction, brand loyalty and ultimately, revenue," says Donna Kimmel, EVP and Chief People Officer, Citrix. "In creating flexible work environments and providing access to the tools people need and prefer to use to get things done, companies can deliver it and improve engagement, productivity and results."
Do Well by Delivering Good
And the numbers prove it. In a global survey of more than 1,000 workers conducted across industries in the US, UK, Germany, Brazil, China, Japan and Australia, Quartz researchers found that 90 % of respondents with access to "good technology" reported being more productive.
What defines "good technology?" In a word: simplicity. Of those who participated in the survey, nearly 84% said they just want applications that are intuitive and easy to use.
Don't Frustrate, Automate
Three out of four indicated that technology should eliminate friction and automate the menial tasks that dominate their days so they can focus on the meaningful work they were hired and want to do.
"People don't want to spend their time submitting purchase orders, filing expenses or searching for information," Kimmel adds. "They want to be creative and innovative and use their special skills to deliver value."
Set them Free
Modern employees also want — and expect — control over when, where and how they work and see digital technology, along with new, more flexible work arrangements, as a way to get it.
When asked to rank factors in terms of their ability to create a workplace environment that allows them to do their best work in order of importance, survey respondents put flexible work arrangements third, just behind salary and leadership and ahead of access to effective technology.
"It's clear that to attract and retain talent in today's tight labor market and move their business forward, companies need to rethink what "workplace" means and create digital environments that accommodate new work models and provide access to the tools and information employees need to do their best work when and how they want," Kimmel notes.
Strike a Balance
Technology has completely transformed the way work gets done. Today's employees can connect to the office anywhere, anytime. But it doesn't mean they should. According to the Quartz research, 67 % of survey respondents believe being "always on" has a significant negative impact on their health and well-being. But there is a cure.
Leveraging digital workspace solutions, companies can optimize the work day for every employee by organizing, guiding and automating work in an intelligent and personal way. Over 75 % of those polled by Quartz believe doing so could help them strike a better balance between their work and personal lives and prevent them from burning out. And 80 % say leadership should make this a priority.
Measure Value, not Output
"When it comes to technology, it's no longer a matter of the output it delivers, but the value it creates for employees," Kimmel says. "The best companies recognize this and are focused on designing people-centric experiences that inspire and empower their employees to deliver transformative results."
I've had the opportunity to work with a number of organizations embarking on their AIOps journey. I always advise them to start by evaluating their needs and the possibilities AIOps can bring to them through five different levels of AIOps maturity. This is a strategic approach that allows enterprises to achieve complete automation for long-term success ...
Sumo Logic recently commissioned an independent market research study to understand the industry momentum behind continuous intelligence — and the necessity for digital organizations to embrace a cloud-native, real-time continuous intelligence platform to support the speed and agility of business for faster decision-making, optimizing security, driving new innovation and delivering world-class customer experiences. Some of the key findings include ...
When it comes to viruses, it's typically those of the computer/digital variety that IT is concerned about. But with the ongoing pandemic, IT operations teams are on the hook to maintain business functions in the midst of rapid and massive change. One of the biggest challenges for businesses is the shift to remote work at scale. Ensuring that they can continue to provide products and services — and satisfy their customers — against this backdrop is challenging for many ...
Teams tasked with developing and delivering software are under pressure to balance the business imperative for speed with high customer expectations for quality. In the course of trying to achieve this balance, engineering organizations rely on a variety of tools, techniques and processes. The 2020 State of Software Quality report provides a snapshot of the key challenges organizations encounter when it comes to delivering quality software at speed, as well as how they are approaching these hurdles. This blog introduces its key findings ...
For IT teams, run-the-business, commodity areas such as employee help desks, device support and communication platforms are regularly placed in the crosshairs for cost takeout, but these areas are also highly visible to employees. Organizations can improve employee satisfaction and business performance by building unified functions that are measured by employee experience rather than price. This approach will ultimately fund transformation, as well as increase productivity and innovation ...