Engineers Waste 25% of the Work Week on Troubleshooting
It's time to rethink the industry's approach to observability in a cloud native world
January 24, 2023

Rachel Dines

Share this

Driven by the need to create scalable, faster, and more agile systems, businesses are adopting cloud native approaches. But cloud native environments also come with an explosion of data and complexity that makes it harder for businesses to detect and remediate issues before everything comes to a screeching halt. Observability, if done right, can make it easier to mitigate these challenges and remediate incidents before they become major customer-impacting problems.

To understand the challenges teams face while working on cloud native environments — and what happens when their observability functions fall short — Chronosphere surveyed over 500 engineers and software developers. The culmination is the 2023 Cloud Native Observability Report: Overcoming Cloud Native Complexity, which details the promise and pitfalls of cloud native observability in 2023.

The report revealed that engineers waste an average of 10 hours or 25% of every work week trying to triage and understand incidents. Nearly all (96%) report that they spend most of their time resolving low level issues, and a third say that the stress of this constant troubleshooting is disrupting their personal lives. The aggregation of lost hours is costing US businesses over $44 billion productivity each year. This lack of efficiency is especially troublesome in today's economy where everyone is being asked to do more with less and watching the bottom line has become today's business mantra.

The silver lining is that observability offers massive benefits beyond remediation of incidents. 67% of those surveyed say having a strong observability function provides the foundation for all business value and 71% say their business can't innovate effectively without good observability. Yet, paradoxically, most surveyed aren't satisfied with their current solution, saying it's too slow, lacks context, requires a lot of time and effort, and is generally unhelpful.

All of this points to the conclusion that observability is required for business success — and perhaps business survival — but that the current approaches and solutions need to be completely rethought if they are to be sustainable in what is becoming a cloud native world.

What does a strong observability solution look like? It's not checking boxes on metrics, tracing, and logs — they are a means to an end. Strong observability enables teams to know, triage and understand so they can have quicker and better outcomes. The good news is that teams with a holistic plan backed by a modern observability vendor can provide a boost over other options. In fact, those using a vendor solution are detecting issues 65% faster than those without a cohesive approach. The survey also notes businesses using vendor solutions are three times more satisfied with their approach to observability than those using home-built solutions.

Chart the right course and observability can efficiently and effectively safeguard your business from incidents that jeopardize your brand. For those that take a wrong turn, it's often at their own peril. Without effective solutions, engineering talent will be lost, time that could have been spent on innovation will be wasted, and companies will be at risk of losing customers and significant revenue.

Rachel Dines is Head of Product and Developer Marketing at Chronosphere
Share this

The Latest

June 01, 2023

The journey of maturing observability practices for users entails navigating peaks and valleys. Users have clearly witnessed the maturation of their monitoring capabilities, embraced DevOps practices, and adopted cloud and cloud-native technologies. Notwithstanding that, we witness the gradual increase of the Mean Time To Recovery (MTTR) for production issues year over year ...

May 31, 2023

Optimizing existing use of cloud is the top initiative — for the seventh year in a row, reported by 62% of respondents in the Flexera 2023 State of the Cloud Report ...

May 30, 2023

Gartner highlighted four trends impacting cloud, data center and edge infrastructure in 2023, as infrastructure and operations teams pivot to support new technologies and ways of working during a year of economic uncertainty ...

May 25, 2023

Developers need a tool that can be portable and vendor agnostic, given the advent of microservices. It may be clear an issue is occurring; what may not be clear is if it's part of a distributed system or the app itself. Enter OpenTelemetry, commonly referred to as OTel, an open-source framework that provides a standardized way of collecting and exporting telemetry data (logs, metrics, and traces) from cloud-native software ...

May 24, 2023

As SLOs grow in popularity their usage is becoming more mature. For example, 82% of respondents intend to increase their use of SLOs, and 96% have mapped SLOs directly to their business operations or already have a plan to, according to The State of Service Level Objectives 2023 from Nobl9 ...

May 23, 2023

Observability has matured beyond its early adopter position and is now foundational for modern enterprises to achieve full visibility into today's complex technology environments, according to The State of Observability 2023, a report released by Splunk in collaboration with Enterprise Strategy Group ...

May 22, 2023

Before network engineers even begin the automation process, they tend to start with preconceived notions that oftentimes, if acted upon, can hinder the process. To prevent that from happening, it's important to identify and dispel a few common misconceptions currently out there and how networking teams can overcome them. So, let's address the three most common network automation myths ...

May 18, 2023

Many IT organizations apply AI/ML and AIOps technology across domains, correlating insights from the various layers of IT infrastructure and operations. However, Enterprise Management Associates (EMA) has observed significant interest in applying these AI technologies narrowly to network management, according to a new research report, titled AI-Driven Networks: Leveling Up Network Management with AI/ML and AIOps ...

May 17, 2023

When it comes to system outages, AIOps solutions with the right foundation can help reduce the blame game so the right teams can spend valuable time restoring the impacted services rather than improving their MTTI score (mean time to innocence). In fact, much of today's innovation around ChatGPT-style algorithms can be used to significantly improve the triage process and user experience ...

May 16, 2023

Gartner identified the top 10 data and analytics (D&A) trends for 2023 that can guide D&A leaders to create new sources of value by anticipating change and transforming extreme uncertainty into new business opportunities ...