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Forrester: 2013 Online Holiday Retail Sales To Hit $78.7 Billion

Forrester forecasts $78.7 billion in US online sales this holiday season (including mobile and tablet sales), projecting double-digit growth rates for the third year in a row with a 15% increase over 2012's $68.4 billion in sales.

This year, 167 million shoppers will go to the Web to do their holiday shopping, spending an average of $472 for the season.

"Strong economic growth and low unemployment rates project a healthy playing field for online holiday sales and outweigh any lingering dampening effect of the government shutdown," writes Analyst Sucharita Mulpuru in the new research report, US Online Holiday Retail Forecast, 2013.

Despite increased consumer spend, online retailers can't expect to see double-digit growth numbers without adhering to holiday retail best practices, notes Mulpuru. Retailers must take note of consumer expectations: In a recent Forrester survey of US online adults, 50% said they would consider buying from an online retailer that they had never bought from before if it offered the lowest shipping cost or free shipping, while 42% said the best deal offers would sway this decision.

"But with consumers now expecting them, discounts alone won't be enough to guarantee the results that retailers are looking for," writes Mulpuru.

As such, the most successful online retailers this holiday season will be those that use mobile to their advantage, capitalize on email lists to attract repeat shoppers, and, above all else, ensure that execution is flawless.

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Forrester Report: US Online Holiday Retail Forecast, 2013

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Forrester: 2013 Online Holiday Retail Sales To Hit $78.7 Billion

Forrester forecasts $78.7 billion in US online sales this holiday season (including mobile and tablet sales), projecting double-digit growth rates for the third year in a row with a 15% increase over 2012's $68.4 billion in sales.

This year, 167 million shoppers will go to the Web to do their holiday shopping, spending an average of $472 for the season.

"Strong economic growth and low unemployment rates project a healthy playing field for online holiday sales and outweigh any lingering dampening effect of the government shutdown," writes Analyst Sucharita Mulpuru in the new research report, US Online Holiday Retail Forecast, 2013.

Despite increased consumer spend, online retailers can't expect to see double-digit growth numbers without adhering to holiday retail best practices, notes Mulpuru. Retailers must take note of consumer expectations: In a recent Forrester survey of US online adults, 50% said they would consider buying from an online retailer that they had never bought from before if it offered the lowest shipping cost or free shipping, while 42% said the best deal offers would sway this decision.

"But with consumers now expecting them, discounts alone won't be enough to guarantee the results that retailers are looking for," writes Mulpuru.

As such, the most successful online retailers this holiday season will be those that use mobile to their advantage, capitalize on email lists to attract repeat shoppers, and, above all else, ensure that execution is flawless.

Related Links:

Forrester Report: US Online Holiday Retail Forecast, 2013

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The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

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IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

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In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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