Fox IT Launches ITSM 2.0
Leveraging VMware technology to accelerate adoption of cloud and virtualisation technologies
April 26, 2011
Share this

Fox IT, a wholly owned subsidiary of 365 iT plc, announces the launch of ITSM 2.0, a new ITSM framework designed for the cloud era.

The framework, which has been developed leveraging VMware technology and expertise, bridges the gap between new technologies and current management best practices, enabling organisations to successfully transform and integrate IT service delivery into the cloud.

Fundamental shifts such as cloud computing, mobile and social networking are redefining IT, but management processes have not adapted at the same rate of change. Based upon VMware’s virtualization and cloud solutions, ITSM 2.0 has been created to provide one integrated IT Service Management framework for traditional and cloud infrastructures.

The ITSM 2.0 framework, which is free to access online at www.itsm2.com, compliments other ITSM frameworks by defining process groups and mapping them to organizational functions. In addition to providing organizational alignment and business context the ITSM 2.0 framework gives specific, comprehensive guidance which embeds technology and processes.

ITSM 2.0 maps process groups to five organizational functions (Consumer Management, Portfolio
Management, Zone Management, Private Operations Management and Public Operations Management). It does not change the importance of existing best practice and standards; the framework itself is enabled by frameworks such as ITIL and Cobit. Investments already made in best practice can be used as a foundation for adoption of ITSM 2.0.

Share this

The Latest

January 16, 2020

Gartner highlighted the trends that infrastructure and operations (I&O) leaders must start preparing for to support digital infrastructure in 2020 ...

January 15, 2020

Edge computing usage is starting to increase. The obvious follow-up question is, "So, what can I do with edge computing?" I'm glad you asked. There are lots of things you can do ...

January 14, 2020

Industry experts offer predictions on how Network Performance Management (NPM) and related technologies will evolve and impact business in 2020. Part 2 offers predictions about 5G and more ...

January 13, 2020

Industry experts offer predictions on how Network Performance Management (NPM) and related technologies will evolve and impact business in 2020 ...

January 09, 2020

With AI on the edge, companies will more easily monitor desktops, tablets and other end-user devices. AIOps will enable IT to guide employees on improving productivity from the applications installed on their devices while delivering greater visibility and control around the entire IT environment ...

January 08, 2020

2020 will see AIOps adoption going mainstream as use cases crystallize for improving IT efficiencies and supporting faster decision-making. Expect AI-enhanced automation to become smarter and more contextual, move towards the edge, and used increasingly for customer and user experience analysis. Yet there are significant challenges and cautions, which will shape AI's development in not only IT but across business and society ...

January 07, 2020

Industry experts offer predictions on how Digital Transformation will evolve and impact business in 2020 ...

January 06, 2020

Industry experts offer predictions on how ITSM and related technologies will evolve and impact business in 2020 ...

December 19, 2019

Industry experts offer predictions on how APM and related technologies will evolve and impact business in 2020. Part 6 covers log analysis and the cloud ...

December 18, 2019

Industry experts offer predictions on how APM and related technologies will evolve and impact business in 2020. Part 5 covers monitoring ...