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FrontRange Announces HEAT 2013

FrontRange announced the upcoming release of HEAT 2013, a service management solution designed to simultaneously support on-premise, multi-tenant cloud and/or hybrid deployments from a single, unified platform.

HEAT 2013 will begin its general availability at the end of May.

With the release of HEAT 2013, a host of new capabilities are now available including:

- New User Interface: provides new streamlined and context based user interface for improved analyst efficiency.

- Social Groups: provides the ability to post messages directly to specified service teams, social groups and/or user profiles.

- My Watch List: provides one-click access to recent work or accessed items to improve service analyst’s productivity.

- HEAT Cloud Connect: provides tighter integration with external applications by triggering workflow advancement when jobs are created or a specific object field is updated.

- Customizable UI: enables organizations to adjust the look and feel in alignment with a customer's branding on Self Service and Service Analyst User Interface (UI).

- New web services APIs: provides the ability to populate service requests and leverage advanced search capabilities.

- Language Localization: German, Dutch and Portuguese is now supported in addition to English, French and Spanish.

- IE 10 Support

To help customers easily migrate to and/or from a cloud or on-premise deployment, HEAT 2013 features Configuration Management Tool for simplified set-up and configuration to ensure proper change management. The integrity of a customer's existing configurations, no matter how extensive, is easily transferred with FrontRange upgrades.

HEAT is based on ITIL best practices that now extend beyond IT to customers' core business units including HR, finance, facilities and operations.

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FrontRange Announces HEAT 2013

FrontRange announced the upcoming release of HEAT 2013, a service management solution designed to simultaneously support on-premise, multi-tenant cloud and/or hybrid deployments from a single, unified platform.

HEAT 2013 will begin its general availability at the end of May.

With the release of HEAT 2013, a host of new capabilities are now available including:

- New User Interface: provides new streamlined and context based user interface for improved analyst efficiency.

- Social Groups: provides the ability to post messages directly to specified service teams, social groups and/or user profiles.

- My Watch List: provides one-click access to recent work or accessed items to improve service analyst’s productivity.

- HEAT Cloud Connect: provides tighter integration with external applications by triggering workflow advancement when jobs are created or a specific object field is updated.

- Customizable UI: enables organizations to adjust the look and feel in alignment with a customer's branding on Self Service and Service Analyst User Interface (UI).

- New web services APIs: provides the ability to populate service requests and leverage advanced search capabilities.

- Language Localization: German, Dutch and Portuguese is now supported in addition to English, French and Spanish.

- IE 10 Support

To help customers easily migrate to and/or from a cloud or on-premise deployment, HEAT 2013 features Configuration Management Tool for simplified set-up and configuration to ensure proper change management. The integrity of a customer's existing configurations, no matter how extensive, is easily transferred with FrontRange upgrades.

HEAT is based on ITIL best practices that now extend beyond IT to customers' core business units including HR, finance, facilities and operations.

The Latest

Regardless of their scale, business decisions often take time, effort, and a lot of back-and-forth discussion to reach any sort of actionable conclusion ... Any means of streamlining this process and getting from complex problems to optimal solutions more efficiently and reliably is key. How can organizations optimize their decision-making to save time and reduce excess effort from those involved? ...

As enterprises accelerate their cloud adoption strategies, CIOs are routinely exceeding their cloud budgets — a concern that's about to face additional pressure from an unexpected direction: uncertainty over semiconductor tariffs. The CIO Cloud Trends Survey & Report from Azul reveals the extent continued cloud investment despite cost overruns, and how organizations are attempting to bring spending under control ...

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Azul

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

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Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...